Open House Discussion with Avnish Bajaj, Chairman - eBay.in

[rohit@ebay.com]

We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat with the eBay India Management Team.

Join Avnish Bajaj, Chairman - eBay.in, for a discussion on buying and selling on eBay India. Avnish will be available on this thread on Tuesday, the 23rd of August, 2005 from 5:00 PM to 6:00 PM IST, for an interactive session with our users.

Make the most of this Open House Session to interact with Avnish, provide him your feedback, and ask him any questions you might have related to trading on eBay.

You can submit your questions before or during the event by making a post on this thread. For help on using the discussion boards, please click here.

See you on the 23rd at 5:00 PM!
Regards,
Rohit
Community Development Team

[avnishbajaj@ebay.com]

Dear sobhan1234,

Thank you for your detailed notes.

1. I must inform you that we do have a Purchase Protection Program for each and every purchase. You can view the details of this program here -

http://pages.ebay.in/help/confidence/problems-fraud.html

2. We have taken note of the feedback regarding Customer Support and have already taken some steps to improve this. We will continue to focus on improving this further.

3. We have now included the Shipping charges on the Listings and Search Results page. We expect this to have an effect on bringing down the shipping charges levied by sellers. We also request all our users to please bring such instances to our attention using the 'Contact Us' link within the Help Section (http://pages.ebay.in/help/contact_us/_base/index.html) so that we can take required action against offending sellers.
Warm Regards & Best Wishes,
Avnish

[kritidesigns]

We have done that also.ANd is it fair to other buyer we had at time 50-65 deliveries due because our acc got suspened we could not retrive any delivery informationa and those deliveries got delay and disputed.So they were unnessary disputed we had to add.The seller should be able to see atleast buyer information.Otherwise thebuyer shoudl understand we cannots end the product ethicallyw hich is wrong as we have their money and no shipment information.

[avnishbajaj@ebay.com]

Hello goldmohour,

Thank you for bringing this to my attention. I had asked the team to check into your case, and credit the fees at the earliest. I believe it has already been done, so will request you to please check your account and verify the same.
Warm Regards & Best Wishes,
Avnish

[avnishbajaj@ebay.com]

Dear nirmala_radha,

I have asked the team to look into your case. Thank you for your post.
Warm Regards & Best Wishes,
Avnish

[avnishbajaj@ebay.com]

Hello prefect_shopee,

1. I will request you to please report this case through Customer Support. For reasons of privacy, it will not be possible to address your issue on this forum.

2. We will be making some changes to the feedback process to address this specific issue. You can read about it here - http://www2.ebay.com/aw/in/200506.shtml#2005-06-24192504

3. I have already addressed your issue of why we will not be screening each and every buyer before bidding. I have also mentioned about our intention to reduce the cases of Unpaid Items.

4. There are restrictions on the type of items you can sell on the site, and these are strictly enforced. Hence the reason for the notices you received.
Warm Regards & Best Wishes,
Avnish

[shoemall_in1]

hey avnish,
most of the links on your homepage does not work.when i click it shows that cannot find page.
whats the problem with all your links man.just answer this man.thanks.
anudip samui.

[avnishbajaj@ebay.com]

Hello shoemall_in1,

Thank you for your wishes and look forward to your becoming a powerseller on the site. To address your three main questions:

1. Baazee vs. eBay - note that moving to the eBay platform has brought tremendous benefits to the Buyers and Sellers - with a strong and stable technological platform, exports and imports potential and lots of state-of-the-art tools. Of course, change is always a little difficult :-), but please rest assured that over the longer term this new platform and brand will go a long way in increasing your business

2. Invoices, policies etc. - we could have done a better job on this front but despite our best efforts the migration to the new platform brought some headaches with it. We apologize for this but we have been actively addressing this via outreach and education to the Top Sellers including providing manual credits where it is warranted. All invoice issues have been settled now to the best of my knowledge. Please also stay tuned for the PowerSeller Phone Support which is launching shortly

3. Brand building for eBay - yes this is an issue. Please see my answer to telesolutions_in1 in this regard (the 1st reply from me). Please continue to give us feedback as we work towards building the eBay brand in India
Warm Regards & Best Wishes,
Avnish

[avnishbajaj@ebay.com]

Dear delhiphotos,

Thank you for joining in today. FVF credit needs 14 days because we need to give buyers ample time to respond.

Coming to the fees, we in India have one of the lowest Final Value Fees within eBay. We also do not have an Insertion Fee. I hope you will appreciate that we need a certain income to cover all the marketing efforts to get in more buyers for our sellers. Thanks for your support :-)
Warm Regards & Best Wishes,
Avnish

[kritidesigns]

For eg
4989079838 - vandnam@gmail.com - vandna1
4988965591 - vandnam@gmail.com - vandna1
take this case buyer has not paid he wants to give only one shipping instade of two. on refusal he gave the rating product is different from photo.
kritidesigns: I got the mail from ebay on complaint to give him negatibve rating.as they could not do any thing in thuis matter
NOW I GET SAME MAIL FROM CUSTOMER SUPPORT TO CLEAR THE DISPUTE WE HAVE ALREADY GIVEN EXPLANTIONA ND STILL THEYA RE NOT READY TOA CCEPT.sUCH BUYER CREAT HASSABEL TO EBAY.kINDLY ASK CUSTOMER SERVICE TO UNDERSTAND OUR SITUATION . now they want me to clear the dispute

[avnishbajaj@ebay.com]

Hello anithajohn,

Thank you for your feedback. As a regular user of eBay, it will be nice to hear from you

your thoughts on why there is a big difference between sellers in the US and India, and what

can we do to improve the service levels of our sellers?
Warm Regards & Best Wishes,
Avnish