Open House Discussion with Avnish Bajaj, Chairman - eBay.in

[rohit@ebay.com]

We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat with the eBay India Management Team.

Join Avnish Bajaj, Chairman - eBay.in, for a discussion on buying and selling on eBay India. Avnish will be available on this thread on Tuesday, the 23rd of August, 2005 from 5:00 PM to 6:00 PM IST, for an interactive session with our users.

Make the most of this Open House Session to interact with Avnish, provide him your feedback, and ask him any questions you might have related to trading on eBay.

You can submit your questions before or during the event by making a post on this thread. For help on using the discussion boards, please click here.

See you on the 23rd at 5:00 PM!
Regards,
Rohit
Community Development Team

[delhiphotos]

Dear Avinish

Thanks for your reply...

But I do not understand as to why FVF must take 14 days minimum when one knows that the buyer is not going to pay.

One more thing... Paisa pay charges are way too steep.

Making money on the sales first, and then on Paisa Pay makes it alomost 7% to your kitty. Too steep.

best

Amit

[avnishbajaj@ebay.com]

Hello kritidesigns,

Thank you for joining this session. Let me first reply to the questions you had posted earlier.

On eBay, an user need not give a negative ratings to file a complaint, unlike on Baazee. A complaint is any dispute which a buyer has filed against a seller. I will request all of you to please ensure that you do not have any open disputes. We need to attract more and more buyers to the marketplace, and if any buyer has an unpleasant experience, not only have we lost them, but they will also pass on their experiences to many of their friends. This is something on which I will ask for your support and co-operation.

I am afraid I cannot discuss the specifics of your case on this forum, but I will ask the Customer Support team to look into it, and provide all the support that we can.

I have also forwarded your feedback on PaisaPay and item purchase mails to our product team, who will look into it and take the required steps.
Warm Regards & Best Wishes,
Avnish

[kritidesigns]

That is what we are saying dispute console is where the complaint is file but we are getting email from customer support to give explanation for netural rating we recievd.If it was in dispute console we would have replied and solve you can see we take care of it, but getting the buyer who gave netural feedback and no complaint has been made it is difficult.Iw ill foward you the emial we got from customer support they want eacha nd every netural rating to be removed using square trade.it is not practical.Please advise

[avnishbajaj@ebay.com]

kritidesigns,

eBay has a system of Mutual Feedback Withdrawal where feedback can get withdrawn. In addition, we are coming up with some changes to the feedback process where feedback will not be counted. You can read more about these proposed changes here - http://www2.ebay.com/aw/in/200506.shtml#2005-06-24192504
Warm Regards & Best Wishes,
Avnish

[avnishbajaj@ebay.com]

Dear maseeha123,

Thank you for taking the time out to share your comments.

I have addressed the issue of Unpaid Items and invoice in a few of my previous posts. You can refer to my most recent post addressed to wet_international for my answers to this query.

We have started a project aimed at improving the quality of the response you get from our Customer Support. Data shows that we are better now than what we were two months back. It will help us to know when was the last time you contacted our Customer Support and did not get a satisfactory response.
Warm Regards & Best Wishes,
Avnish

[kritidesigns]

just for 3-4 negative rating our sunahr account was suspended and still it is because we have given explanation for negative rating that cases havebeen resolved but netural rating what do we do.Buyer is not return the items.Or if it is damaged then we have clearly wriiten in our listing pleasse return the producta nd you will get replaced product+ couriercharges inccured by you still if they don't respond what can we go the customer support asked us to go to square trade...
Isn't ratio of rating count.
Please advise.

[avnishbajaj@ebay.com]

Hello touch_and_shine,

It's my pleasure to be on the discussion boards addressing your issues.

1. It will not be possible to change the invoice system. This is the same system that is used by sellers across the world. We are working to reduce the cases of Unpaid Item. Please refer to my earlier post to wet_international on this topic.

2. eBay has an automated system of sending reminder mails to users who have not left feedback for their transactions. Sellers need not remember and send this mail themselves.

3. I will check with the Marketing team for the results of the contests you mentioned. You are right, we should be displaying the list of winners promptly.

4. Your feedback on promotions is well taken. The choice with us is to either offer only those promotions where the credit is reflected immediately, or to give sellers the option of taking part in more promotions. We have chosen the latter and again request your support as a regular seller in utilizing these well over a period of time

5. Feedback is a feature that is common across all eBay sites. This is one of the most important features, and any change in this has to be applied across all other countries. One of the reasons why eBay does not have this feature is because it leaves the user open to the risk of blackmail (I will change the negative feedback to positive only if you send me a free gift, etc.)
Warm Regards & Best Wishes,
Avnish

[avnishbajaj@ebay.com]

Dear unclesam426,

Thank you for your feedback.

We already have mandatory seller verification. We do not plan to make buyer verification mandatory at the moment because our aim is to get more and more new buyers on the site since that would ultimately benefit our sellers. Again this is a balance we need to strike in a nascent ecommerce market like India.
Warm Regards & Best Wishes,
Avnish

[avnishbajaj@ebay.com]

Dear harryfashion,

Our marketing team has just conducted a research to understand user awareness and perception of eBay. We will analyze those results to come up with an action plan to increase awareness of eBay. Please refer to the earlier response in this regard as well.
Warm Regards & Best Wishes,
Avnish

[avnishbajaj@ebay.com]

Hello djsmokewalker,

The issue of fraud buyers seems to be one of the biggest issues our sellers seem to be facing right now. I am happy to say that we will soon be taking some steps aimed at reducing such cases. We hope all our sellers will start seeing the results of these over the next few weeks.

We continue to look at tie-ups with a few courier companies, but it will be extremely difficult, if not impossible, to come up with standardized rate cards across the board. We have discussed this issue earlier with the sellers and most of them have their own preferences on which courier companies they prefer to use - and typically are not comfortable with us imposing a particular courier company. At the same time, the courier company wants guaranteed business in order to give better rates. Sicne this is not possible in a marketplace model where we only provide the platform, what we have observed working best is for the sellers to strike their own deals with the courier company of their choice.
Warm Regards & Best Wishes,
Avnish