Monthly Chat With eBay Staff
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Please pay attention to updated shipping tariffs to the US
Dear eBay Sellers, We’re closely monitoring how new US tariffs and Customs policy affect buying and selling on eBay to keep you informed and provide you with the best experience of working on the mark...
Warning: Beware of suspicious emails and communications purporting to the eBay Customer Support team
Dear Sellers, There have been reports of scam emails being sent to eBay sellers by individuals posing as members of eBay Customer Support team. These emails aim to deceive sellers by redirecting them ...
The Reserve Bank of India advises the banks to close low-value shipping bills in EDPMS
Dear sellers, As you may know, the Foreign Exchange Management Act, 1999 (FEMA) requires exporters to obtain an electronic realization certificate (eBRC) to confirm realization of export proceeds. The...
Revision of TDS Rates on e-commerce sellers under Section 194O of Income Tax Act
Dear Seller, Please refer to our AB Post dated 19th April 2022 which stated that e-commerce entities facilitating sale of goods of e-commerce sellers must deduct tax at source (“TDS”) on the gross amo...
Introducing images on feedback for listings with more than one unit
Dear Sellers, We’ve been working towards changes to improve the feedback experience for buyers on eBay which will give potential buyers better insight into your products. Therefore in 2023 we have lau...
Launch of UPS Express Saver Fine Jewelry Service on EGS Platform
Dear EGS Users, We are glad to inform you that UPS has launched its UPS Express Saver Fine Jewelry Services (the “Jewelry Services”) for eBay Global Shipping Platform (“EGS”) users. To avail the afore...
Stay updated: Changes to eBaymag eligibility & promotion criteria for the store based promotion
Dear Sellers, We wanted to inform you about the important changes to the eBaymag promotion eligibility criteria and benefits, effective from 1st January 2024. Promotion Period: Valid from 1st January ...
DGFT Trade Notice:Pilot Launch of the Upgraded Electronic Bank Realization Certificate (eBRC) system
Dear Sellers, We wish to bring to your attention that the Directorate General of Foreign Trade (DGFT), the Department of Commerce, has issued a Trade Notice 33/2023-24 dated 10th November 2023 regardi...
YOUR ATTENTION REQUIRED: Update your shipping method today!
Dear Sellers, In our email communication dated 20 July 2023, we had informed you about eBay updating its classification of shipping methods and logistic service providers/carriers (LSPs) along with th...
ACTION REQUIRED: Update your shipping method
Dear Seller, As you may know, the Estimated Delivery Date (EDD) of a product is one of the important factors that buyers consider when shopping online. Setting the right EDD for your products can incr...
IMPORTANT: Changes to ebay.in Online Customer Support from 17th August 2023
Dear Sellers, Greetings from team eBay! Please note that effective 17th August 2023, we’re changing the way you can connect with us. ebay.in Online Customer Support will no longer be available. Going ...
Shipping Performance Policy – Item Not Received Rate
What you need to know? Starting from July 31, 2023, eBay will launch the Shipping Performance Policy – Item Not Received Rate. Sellers with a higher than market average “Item not received” rate may be...
Credits Processed : eBaymag Promo Insertion fees charged | 1-7th Oct'22
Dear Sellers, Greetings from eBay! This is in pursuant to our previous AB Post dated 6 October 2022. We are pleased to inform you that the credit of insertion fee have been made to all the eligible se...
[Resolved] Technical Issue: Insertion fees charged to INCBT sellers using eBaymag store promotion
Dear Sellers, Greetings from eBay! This is pursuant to our AB post dated 6 October 2022. We would like to inform you that the technical issue has been resolved wherein INCBT sellers using eBaymag stor...
Technical Issue: Insertion fees charged to INCBT sellers using eBaymag store promotion
Dear Sellers, Greetings from eBay! We are aware of the technical issue wherein INCBT sellers using eBaymag store promotion are being charged insertion fees for listings created between 1st October 202...
Seller Protection on short delivery time
Dear Seller, As you may know that on July 6, 2022, the estimated delivery time (“EDD”) timeframe was reduced for international shipping, which was rolled back to previous settings on August 21, 2022. ...
Promoted Listings Advanced Beta is now eligible to show up in up to the top 4 slots of search
Introducing more ad slots for Promoted Listings Advanced Beta Dear Sellers, Looking for greater visibility and more impressions to help drive sales? Today, the team is excited to announce an expansion...
Corrections required for UK VAT details on eBay.co.uk
Dear Sellers, It has come our notice that some seller accounts on ebay.co.uk are currently under restriction. The reasons for restriction can be any of the following: No VAT number provided to eBay In...
eBay INCBT - Seller Protection under eBay Global Shipping
Dear Sellers, eBay always want to ensure customers have a great experience on our platform. To help ensure this, we have designed the eBay Global Shipping (EGS) Seller Protection. This Seller Protecti...
Seller protections to sellers affected due to a ban on internet services by the Rajasthan government
Dear Sellers, Following the temporary suspension of internet services in the state of Rajasthan, we are offering you a protection to reduce potential impact on your business. Who is going to be protec...
Act now to sell without interruption on eBay.de
Stay on top of the German Packaging Act We’re here to help you keep selling on eBay.de We wanted to let you know about some important new requirements for your listings due to the German Packaging Act...
Promote your auctions for only $0.99 - but be quick!
Dear Seller, Promote your auction listings for lower Promoted Listings Express price now at US$0.99 between 9 June to 8 July 2022.* In order for your auction listings to qualify for this promotion, th...
TDS u/s 194O - Automatic deductions from transactions starting 1 May 2022
Dear Seller, As you may know, the Indian Parliament has by the Finance Act, 2020, inserted a new Section 194-O in the Income Tax Act, 1961 which provides that: All e-commerce entities facilitating sal...
Insertion fee clarification under European Sales Booster (powered by WebInterpret)
Dear All, This is to update you on a clarification with regards to the European Sales Booster (powered by WebInterpret) and allotted Zero Insertion Fee (“ZIF”) listings. What is the problem? : Sellers...
Launch of UPS Express Private Limited as new logistics partner on eBay Global Shipping
Dear Sellers, Greetings from eBay Global Shipping Team! We thank you for your wholehearted support for the eBay Global Shipping (“EGS”) program. We are pleased to announce the launch of UPS Express Pv...
eBay INCBT Announcement - New consequence guidelines for INR & SNAD claims
Dear Sellers, It has always been our top priority to maintain a safe and healthy trading environment at eBay. We want to ensure that our sellers do the right thing and give their buyers a good experie...
Stay updated on the eligibility criteria for the store based eBaymag promotion
Dear All, We had announced the store based promotion for eBaymag for IN CBT sellers on 8th October 2021. This was done with the intent to enable sellers to use eBaymag for listing replication on US, U...
eBay INCBT High ASP Seller Protection Program
Dear Sellers, Have you ever tried to list products worth more than USD 250 average selling price("ASP") but were afraid to sell due to risk factors? Worry not, we have an interesting program which is ...
Webinterpret Recorded Webinar
Webinterpret (WI) offers a cutting-edge cross-border solution for eCommerce. It enables marketplace sellers to grow their sales internationally in a fully automated way and provides buyers with a loca...
Urgent Communication – India Post withholding booking/collection of mails to USA
Dear Sellers, We wish to bring to your attention that the Government of India, Ministry of Communications, Department of Posts (IR & GB Division) has issued a notification on 8th December 2021 withhol...
