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Knowledge Base Articles
eBay seller training webinar commonly asked questions
Account health related queries: If the buyer opens an Item Not Received (“INR”) complaint after successful delivery within the Estimated Delivery Date (“EDD”), then how do sellers handle such cases? Deciding the outcome when the buyer doesn't receive...
Is it compulsory to register for Payoneer? Are there other options available to receive payments?
With eBay Managing Payments, as a seller on eBay you do not have the option to choose any other payment method through which you want to receive the payments, other than through Payoneer. Also, you cannot offer any other payment methods to your buyer...
When and how will I receive my payouts?
With eBay – managing payments, you can Schedule Payouts at the frequency you choose (daily, as funds are available, or weekly). Regardless of how the buyer pays, payouts are initiated Monday through Friday, within 2 business days of when the buyer pa...
How do I get paid for the items I sell on eBay?
Getting paid for items you’ve sold on eBay is simple. Your buyers can choose from a range of payment methods, and eBay will manage the end-to-end payments process. You will receive your funds directly in your nominated bank account through Payoneer i...
The Neutral/Negative Feedback Score received is unfair. What do I do now?
If you feel that the Neutral/Negative Feedback Score received is unfair, you can either: Send a feedback revision request to your buyer to revise their feedback. However, make sure that you have communicated with the buyer and resolved their concerns...
What does DSR (Detailed Seller Rating) mean?
The Detailed Seller Rating bar chart shows you how buyers rated your performance in four specific areas for the past 30 days i.e Accurate Description, Reasonable Shipping Cost, Shipping Speed and Communication. The chart can help you determine areas ...
What is the standards / criteria that will decides my seller level?
Seller level eBay Top Rated (% of Transactions in past 3 months) Above Standard (% of Transactions in past 3 months) Below Standard (% of Transactions in past 3 months) Transaction defect rate 0.50% 2% Above 2% Closed Cases without seller resolution ...
What are the different seller levels on eBay?
Based on your seller account performance, you will be given a seller level which can be: eBay Top Rated: this means that you are one of the best sellers on eBay, providing an exceptional quality of customer service as well as meeting the minimum sale...
How is my seller performance calculated on eBay?
Your seller performance level is calculated by looking at your “transaction defect rate”, “cases closed without seller resolution”, “late shipments”, and “tracking validation”. To see how each of these measures can affect your seller rating, read det...
How do I set automatic return rules for return request?
Follow the steps below to set your return rules: Go to your Returns preferences. Under “Send a refund”, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. Simply enter the amou...
Would refusing to offer returns impact my sales?
Choosing to not offer a returns policy, may result in buyers being suspicious about the product quality and the listing. Buyers may assume that the will not get any resolution/customer support from you if the item fails to match the listing descripti...
Is it compulsory for a seller to offer a return?
As a seller it is completely at your discretion to decide whether to offer a return or not to your buyer. You need to decide this and specify it clearly during the listing process However, do note that a buyer can always raise a return case, even if ...
Why are you charging me an International Fee and a Seller Currency Conversion Charge?
The International Fee is for facilitating the transaction over international borders. The Seller Currency Conversion Charges relates to foreign exchange rates applicable to the conversion of currencies. An international transaction may not incur a cu...
Why is the Final Value Fee calculated on the total amount of the sale, including tax?
Our goal is to create a simpler, more streamlined fee structure. Previously, for each sale you had to pay a separate “payment processing fee” to a third-party based on the total amount of the sale, including tax. Now, the new Final Value Fee is calcu...
How do I pay for the eBay fees?
With eBay Managed Payments, your selling fees and other charges are deducted automatically from your available funds before your funds are paid out to you.
