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ACTION REQUIRED: Update your shipping method

in_news_team
eBay Employee
eBay Employee
‎01-08-2023 12:01 PM

Dear Seller,

 

As you may know, the Estimated Delivery Date (EDD) of a product is one of the important factors that buyers consider when shopping online. Setting the right EDD for your products can increase your chances of selling and improve your buyer experience.

 

The EDD that buyers see can vary based on:

  • Handling time
  • Shipping option selected
  • Logistics provider / carrier used to ship the product
  • Item location and shipping address
  • Cleared payment

To further improve the delivery experience of buyers, eBay will be updating the classification of shipping methods and carriers from 7th August 2023. This means that you may need to change the shipping option based on the carrier that you use.

 

Please refer to the table below to ensure that your current carrier is eligible for the shipping option selected by you. Choosing the incorrect shipping option may likely impact the buyer experience, and in turn, your account health metrics.

 

Please note that this update is only for the shipping options and does not affect the handling time that you may have set in your account.

Table1.jpg

 

In case your current carrier is not eligible for the shipping option selected by you, please change to the correct option using the steps mentioned below:

 

  1. Log in to "My eBay", first click on "Selling", next click on "Listing" tab,  then click on “Business policies” in the left side menu.
  2. Click on “Edit” next to the shipping option – choose

Image2.jpg

 

Image3.jpg

Please refer to the table below and select the correct shipping option at the location shown in the table.

 

If you are listed on the US site, please refer to the table below to set the shipping time options

Table2.jpg

 

If you are listed on other sites, please refer to the table below to set the logistics and transportation time options.

Table3.jpg

 

Please note that EDD visible to buyers will be based on the shipping options selected; please do not select options other than the ones mentioned above.

 

As the estimated delivery date is fixed, adherence to handling time is critical; breach of handling time will not lead to auto-adjustment of delivery date that would have been visible to the buyer at the time of placing the order.

 

It is recommended that you correct your shipping time options by 7th August 2023 to improve your performance on eBay.

 

We appreciate your patience and look forward to your co-operation as we move towards this change.

 

Regards,

eBay Team

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