Dear Sellers,
In our email communication dated 20 July 2023, we had informed you about eBay updating its classification of shipping methods and logistic service providers/carriers (LSPs) along with the necessary actions required from your end.
However, it has been noticed that these changes have still not been implemented.
We urge you to refer to the table mentioned here to choose the correct shipping methods. Note that Estimated Delivery Date (EDD) visible to buyers will be based on the shipping method you have offered. Offering faster shipping methods in your listings (e.g. express shipping) but selecting a slower shipping method (e.g. economy shipping) to ultimately ship your products may result in your actual delivery date being delayed beyond the EDD. Selection of such inaccurate shipping method may lead to buyers having bad buyer experience or filing Item Not Received (INR) claims. As mentioned in our Shipping Performance Policy – Item Not Received Rate dated 16 June 2023, increased INR claims may result in eBay taking action on your seller account.
Conversely, offering slower shipping methods in your listings (e.g. economy shipping) than the shipping method you actually ship your products by (e.g. express shipping) could lead to buyers placing fewer orders owing to a longer EDD.
We strongly recommend that you offer accurate shipping methods in your listings which ensures that your products reach buyers as per the EDD and not after the EDD. If your products reach buyers significantly before the EDD, you potentially lose out on sales and GMV.
|
Shipping Method offered on eBay listing
|
Shipping Method selected to fulfill the transaction
|
Possible Consequence |
| Faster |
Slower |
High INR and BBE |
| Slower |
Faster |
Lower GMV |
Please note that this update is only for shipping methods and does not affect the handling time that you may have set in your account.
It is strongly recommended that you offer your shipping methods as accurately as possible that will not only help you to improve your performance on eBay but also increase your sales. As stated above, failure to deliver items as per the EDD could lead to increased INR claims, resulting in eBay taking action on your seller account. On the other hand, offering slower shipping methods in your listings than your actual shipping method may affect your potential buyer’s consideration to buy your items, thereby, reducing your sales.
We appreciate your patience and look forward to your co-operation as we move towards this change.
Regards,
eBay Team
