Bad experience of buying

[benoit3champ]

I had a very unpleasant experience while buying from the seller viveraccount who is based in Goa. I won an item on bidding on the 4th of Nov. The guy did not send me an address. Then after several contact mails (as if I had the prerogative :O), he finally gave me his address on the 8th of Nov. I sent the payment (Rs.69) on the 9th of Nov. via Speed Post (I have the receipt and the item had already been dispatched to Panaji on the 10th which means it would have reached him in Vasco latest by the 13th) This guy never responded to any of my 12-15 queries about the payment reaching him and my product being sent. And there is no response still...X-(

[benoit3champ]

Thank you sapana for responding. I would want to tell you that I had already opened a Dispute with the seller to which (after several requests) he replied once. Stating the date of dispatch (8th of December), and the courier through which he had shipped the item, he did not provide any details (barring the name) of the courier even after repeated requests. I have almost had it with him and failed to get any reply through even the dispute console.

As you can see, today is the 28th and its been 20 days since he shipped th item, but I haven't received it in Lucknow (He shipped from Vasco, Goa). The worst part is, I don't have ANY reply from him. Please help me out. Do I not have the right to ask him for a URL of the courier &/or a local contact no. through which I can reach it on my own? Please advise.

[sapana@ebay.com]

Hi benoit3champ,

Yes, you do have the right to ask him for a URL of the courier &/or a local contact no.

I hope you receive the product asap. In case you do not receive the same, please remember to escalate the dispute to a claim and get your money refunded by eBay. The details of the same are as follows:
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html

Regards,
Sapana

[radha_m4]

Item no 190063702222
dear sir iam paid the money 19/12/2006 but item not recived please return my mony Thankyou
radha_m4

[benoit3champ]

Thank you once more sapana for responding. There's one thing I'd know from you. When should I escalate my dispute to a claim. The seller says that he shipped the product through Corporate Couriers on the 8th of December (The transaction took place on the 4th of November). He gave me the tracking no. but no URL or local number (after around 6-7 repeated requests through the dispute console) Also, what should I give him as a feedback? Thank you for your co-operation. I appreciate it.

As for radha_m4 I think you have posted on the wrong topic. Please post it elsewhere to the person whom you brought the product from.

[benoit3champ]

Something needs to be done about this. This seller vivekaccount does not respond to any of my queries regarding the courier service's URL or local contact number through which he has shipped the product. The deal was done on the 4th of November'06 and my product has not been delivered till the 10th of January'07. I give him a negative feedback, and this audacious guy, who never responded to any of my quries, replies the very next day to the negative rating saying a funny and aggravating statement: 'have shipped the product and have the receipt, still saying did not receive it!' Ebay India team, what kind of customer service is this?

When I tried to escalate my dispute to a claim, the Dispute Console said that my transaction was not over Rs.50 (even though it was Rs.69) Thig guy has taken the money, not sent the product, not repiled to any of my queries, and gets off with just a negative rating from me replying in the stupid manner given above! I lose my money, and no product is delivered to me along with a pathetic customer service. What will be done about this. I want either my money back, or my product. Please reply, it is very necessary. I want this guy reprimanded for such a stupid reply to a customer

[benoit3champ]

I would want some E-bay India representative to solve my aforementioned problem please (read my earlier posts) b>I want me money back!!!<</b> This guy took the payment, delivered no reply, and gave a stupid remark to my negative rating. Please do something about it. Deliver or Refund!!!

[runalaila_in1]

Hope Your Problem Gets Solved Soon
And Also Hope That The 69.00 Rupees That You Sent Were Not Hard Cash
As Cash Is Not A Recognised Payment Mode


Unbelievable Bargains

[benoit3champ]

They were not payed by cash. The payment was made via cheque. Thank you anyway for responding. Where are e-bay India officials?

[benoit3champ]

Will somebody from e-bay please reply or should I consider thia a lost case now?