Why to receive a NEGATIVE FEEDBACK for an Unpaid transaction?

[skygiftworldwide]

Hi Indraneel,

A buyer chantelle6126 has left a Negative Feedback for me for the transaction (Item # 150290105206) that has NOT been Paid.

I sent her reminder e-mails 2-3 times to pay but the buyer did not responded. I waited for 7 days then opened UPI dispute, still she did not responded. Again waiting for another 7 days I closed the dispute. The next day the buyer left the Negative Feedback saying that I did not communicated with her.

Now, can you tell me where I am wrong? Why should I receive a Negative feedback for the transaction that has not been paid?

I wrote to Customer Support Team twice and Kaelyn and Kathleen replied me with a copy and paste response with all the Policy and Criteria for leaving feedback and at the end they said they are helpless.

Once I had received a Positive Feedback from a buyer manoj19priya-2008 for Item # 160234022914 who had also not paid for the item. But that Feedback was withdrawn by eBay. Why?

Can you help me out to withdraw the Negative Feedback? You only say, is it genuine to receive a Negative Feedback for an Unpaid Item?

Thanking you,

Regards,
M.Zaman

[indraneel@ebay.com]

Hi Zaman (skygiftworldwide) & Meenu (jaipur_fashions),

It's always a great feeling to be able to help the community. Also love the big smile and happiness that members share with us just the way you have :-)!

Always there for you all!


Keep Posting!!


Regards,
Indraneel

[smartshopee]

Hi Indraneel,


Hope you remember me..

I asked a favor from you couple of months back to remove a negative feedback that I got from a buyer "jaymeet" for an unpaid item#150264393256. But ultimately you and my account manager had put down my request by stating that it cannot be removed.

But now I could see similar cases ended successfully.

Now I kindly request you people to look into the issue inorder to remove the feedback left if possible.

Awaiting your prompt response and thanks in advance.

Thank U!
Faheem

[haryana_sale]

yes skygiftworldwide is right that some buyers are give negative feeback for unpaid item and ebay is removed the negative feedback after request 100 times.