Friends & Indraneel,
I filed for unjust feedback using ebay's link and i am heart broken to say this is what i have received. An automated cut and paste response from ebay. Is this why we are doing business on this site. Now my last hope is only Indraneel and lets see what he has to say or do in this case.
Hello,
Thank you for taking the time to write to us today. My name is Roshan,
and I would like to assist you further.
After a long and careful review of the comment in question, I have found
that the comment has not met the requirements for removal. These
requirements are outlined in our Feedback Abuse, Withdrawal and Removal
Policy on the following Help page:
http://pages.ebay.in/help/policies/feedback-abuse-withdrawal.html
Regrettably, unless the feedback meets this policy, I cannot remove it.
Now, I wish that in cases such as yours we could bend the rules.
However, this is one area where eBay must be rather stringent due to the
legal liability posed to us should we vary from this policy.
Please understand that the decision not to remove feedback is not based
upon any judgment of how a transaction was conducted, or whether any
blame should or should not be placed with one of the traders in
question. Rather, the decision is based purely on whether the comment in
question is removable as per our feedback removal policy.
However, when a buyer fails to respond to an Unpaid Item notification
and the seller issues an Unpaid Item strike against them, the buyer can
still leave a Feedback comment, but the Feedback rating they leave for
the transaction will not count toward the sellerโs Feedback Score.
With this said, we will investigate this member for possible site
violations.
For future reference, eBay does have a Bidder Block service that does
allows you to create your own list of eBay members who will no longer be
permitted to buy any of your items. Members can be added or removed
from this list at your discretion. By placing a User ID on this list,
eBay will block them from buying your items. If a member on your Bidder
Block list changes their User ID, eBay will automatically update your
Bidder Block list for you.
To add or delete a member to on your bidder block list, you can follow
these steps:
1. Click on 'My eBay' from the top of any eBay page. You may be asked to
sign in.
2. In the left hand side toolbar, click on 'Preferences' under the My
Account section.
3. In the Seller Preferences section of this page, locate Buyer
requirements and click on the 'show' link on the right hand side.
4. Click on the 'edit' link
5. Buyer preferences are shown on this page. To add or remove specific
User ID's to your blocked list, click on 'buyer requirements exemption
list' at the top of the page.
6. Click on 'Add an eBay user to my Blocked Bidder/Buyer List'
7. Add or remove User ID's and click on 'submit' to save the settings.
For more information on bidder management, please visit the following
help page:
http://pages.ebay.in/help/sell/manage_bidders_ov.html
I'm sorry and understand how frustrating this must be and if you have
any further questions, please do not hesitate to contact us again.
Sincerely yours,
Roshan
eBay Customer Support