Online Workshop with Head of Category Management, eBay India!

[indraneel@ebay.com]

Hello Everyone,

I'm Sharat Digumarti, Head of Category Management, eBay India.

Since the begining of the year me and my team have been working to improve the success of sellers on eBay India through close collaboration. We have made progress in this direction and we continue doing so.

With our endeavour to make sellers business robust, the recent fee changes give tremendous opportunity for every seller to grow their sales on eBay by showcasing more variety, offering great deals which translates to a good buyer experience.

I would be here on the community boards on Tuesday, 15th July, 4 – 5 PM! discuss topics such as how can we work together and assist each of you to grow your business on eBay. I am looking forward for an active participation which would also help me to understand the priorities you all would like us to focus in the remaining part of the year


To post your message on this workshop please click on 'Post a reply' tab below this thread.

[gifts-mart]

Hi Sharat ji,
We are doing international business at ebay and if buyer have any problem we give 100% refund or Full replacement them which is a 100% Loss as we can not get these items back 99 times as buyers says to pay the reshipping charges also.

Still after doing this we got Negatives.
And ebay just send restriction .Who is there to help us in these type of cases.Buyer have now Limitless power and the new policy have cut the hands of sellers.
Plz check and help.
Thanks
Gauhar Rais
gifts-mart

[indraneel@ebay.com]

Hello All,

We welcome you all to our community boards!

We thank you for taking out time from your busy schedules and posting on this Online Workshop to discuss the Road Ahead after the pricing changes.

We have Sharat online with us and he will taking over from now.


Keep posting!!


Thanks & Regards,
Indraneel

[yash@ebay.com]

Dear All

I am excited to be on the boards!

In the next one hour I will try to answer the questions which have already been posted and if there are questions on similar topics then would answer in one comprehensive response Regards

Yash

[yash@ebay.com]

Dear All

Would like to take this opportunity to give a perspective on the overall pricing changes.

During the last one year at various interactions many sellers have voiced concerns around our fee structure and that is

1. Complex
2. Not Competitive for Tech products to offer great prices
3. Difficult to show case inventory due to high listing fee as there is no maximum/monthly amount
4. International Listing Fee is high

With the recent pricing changes we tried to address all the above and with an intent to ensure every seller does get some benefit or the other

I am happy that we have been able to achieve this, however there seem to be some concerns raised for which we will monitor closely on specific transactions for Life Style Sellers Regards

Yash

[highskyindia]

Hello everyone

[yash@ebay.com]

Dear indconcepts,

Thanks for your post.

While doing our analysis and projections at an overall level for LifeStyle Sellers with the fixed Listing Fee ( 1500/-), ILF Reduction and potential growth of business the sellers would gain.

As mentioned in my earlier post, we will closely monitor whether any seller is negatively impacted Regards

Yash

[yash@ebay.com]

Dear newmarket05

Thanks for your post and your inputs and will try and answer

PayPal – Including PayPal as a payment options is involved with regulatory clearances hence cannot give timelines around this.

Increasing Timelines – Very soon we would be testing increased timelines for custom categories.

SNP – The new policies has both positives and negatives, the TnS team is closely watching and the Category Team is sharing all the feedback we are receiving

Seller Dashboard – Under seller dashboard one can see their satisfaction levels and in comparison with others. We will try and see on we can try and inform more information coming from Account Managers proactively

Feedback – Post the changes to feedback based on the various suggestions we are getting there have been some changes already been done and few are being worked.

Both SNP and Feedback are some challenges few sellers are facing and we are closely monitoring and taking inputs for further improvement Regards

Yash

[shree_krishna_gems]

Dear Sir,
Please kindly introduce BEST OFFER for eBay India.


Best Regards,
Deep Agarwal.
Shree Krishna Gems

[yash@ebay.com]

Dear runalaila_in1

Auctions have been an integral part of the eBay and importance of Auctions varies from category to category

I welcome your suggestion on introducing Best Offer as a feature in auctions and will evaluate the same with different teams to see the feasibility of the same being launched in this year Regards

Yash

[yash@ebay.com]

Dear All

Many of you have raised concerns around SNP.

SNP has been revised recently and instead of looking purely at ‘item not received’ or ‘significantly not as described’ it checks the sellers from the kind of experience they provide to buyers. So under SNP it has also included ‘Communication with Buyer’, Shipping Cost, Shipping Time

With the amount of choices available to buyer, unless the overall experience is good he would not continue to shop on eBay and we are trying to ensure we have the sellers providing very good buyer experience

To ensure sellers as consistently providing great experience every month, the calculations are looked at past 30days.

Keeping the buyer in mind we should continue to make progress in this direction and we(category team) we work closely with sellers in ensuring that sellers are not being impacted due to buyers abusing the system Regards

Yash