Online Workshop with Head of Category Management, eBay India!

[indraneel@ebay.com]

Hello Everyone,

I'm Sharat Digumarti, Head of Category Management, eBay India.

Since the begining of the year me and my team have been working to improve the success of sellers on eBay India through close collaboration. We have made progress in this direction and we continue doing so.

With our endeavour to make sellers business robust, the recent fee changes give tremendous opportunity for every seller to grow their sales on eBay by showcasing more variety, offering great deals which translates to a good buyer experience.

I would be here on the community boards on Tuesday, 15th July, 4 – 5 PM! discuss topics such as how can we work together and assist each of you to grow your business on eBay. I am looking forward for an active participation which would also help me to understand the priorities you all would like us to focus in the remaining part of the year


To post your message on this workshop please click on 'Post a reply' tab below this thread.

[abd.9442]

iwant to become a seller category of e bay. please inform me the procedures . thanking you k.devarajan e mail -kuppusamy_devarajan@yahoo.com

[kritijewellery]

I would like ebay to introduce Bargaining option (best offer) to the buyers because in our country buyers are accustomed to bargain whenever they go out to buy something in regular market...

[shree_krishna_gems]

Hello Sharat,
I am really very disappointed with the revised FVF.

After reading Umang ji post,I realized that we seller will have to pay almost 71% more as FVF to eBay for selling high value item on eBay.

Previously we seller used to pay Rs.620 for selling a item of Rs.21,200/-

But with revised FVF,We sellers will have to pay Rs.1060 for selling a item of Rs.21,200/-(I can provide Proof for the same if needed)

The difference between Current FVF and Previous FVF is
Rs.440,Which is almost hike of 71% as a FVF.

How a seller can afford to pay 71% more fee to eBay?

Sellers will have to increase the price of items to cover the increase in FVF and that may discourage buyers to buy from eBay sellers.

Buyers will tend to buy items from other online portals as they will get better price.

If the FVF for technology category is reduced to 1% flat then it is very good but why to increase the FVF for other categories???

Is this step taken to compensate for the loss against reduction in insertion fees,Home Page feature and ILF??

I was very excited with the reduction in Insertion Fee,ILF and Home Page feature fee,but after realizing the Trick behind this reduction,I am very disappointed!!!

For my Category(Jewlery) the FVC is hiked upto almost 71%,Which is a Huge Setback for all seller selling high value items on eBay(other then Technology Sellers).

This seems like a trick from eBay,But sooner or later all sellers will know the truth.

All sellers are requested to post their comments and views here.


Best Regards,
Deep Agarwal.
Shree Krishna Gems

[highskyindia]

Hello Mr Sharat,
It seems like recent times have been Bad for us sellers,
Still I would like to give My Views,
- First of all,I would like to request all sellers to please stop asking for a special status for Indian sellers. We Indian sellers are no less that the world community, Let us not humiliate our self further, by asking for a special status for Indian Sellers.
I Simply fail to understand that when reservations are introduced in our country in the field of Education/Govt jobs, we people hold rallies and demonstrations and want reservations removed so that only qualified and deserving candidates get a chance, Then why do we want reservations for our whole country at the world platform.
Instead of asking Mr Sharat to get Indian sellers a special status , We must ask him to help us all out to become at par with the sellers of other countries.

I request Mr sharat to consider the following
- Introduce Paypal as a payment option in Ebay.in
-Increase delivery timeline for international deliveries in Paisa pay( Specially in Nov,Dec,Jan when deliveries take more that a month because of Christmas rush)
-Changes in SNP Policy
1) 3 months history should be taken in to consideration rather that 1 month. so a seller has a chance to improve before getting restricted.
2) Sellers who's accounts get restricted should be reviewed every week rather than one month.
3) Account managers should be more efficient, they should warn sellers if the sellers account is about to be restricted or some thing else like this is coming.
- I would also suggest TNS act in a professional manner,
and behave as they are a part of ebay.in and not as if they are sitting in outer space, I mean , there job is not just to pull down listings, but at least if something is wrong in the listing they can ask seller for an explanation or give him at least 24 hours to rectify the mistake, This is actually in reference to item no 150246952073 - Soldier Of Fortune Payback New, Sealed Action PC Game ,which was pulled down saying adult material ,
and I failed to find any adult material in this , Can you please tell me what was wrong in my item( I mean what was the adult material)
In Future if TNS pulls down a listing they should give a accurate reason for pulling it down rather that just giving links to ebay policies,
-Ebay should start to educate buyers to leave feedbacks This can be done by telephoning/mailing buyers.
-At the end ebay should focus more on increasing the turnover because it main aim should be to increase profits


Changes in New Feedback system
I welcome the changes in new feedback system
Now at least a change in feedback from the buyer is available,
Neutrals will no longer be counted in percentage is also good
but what about neutrals being counted in SNP???

Sellers should have a right to leave neutral/negative feedback for buyers

Finally Please remove the pop up window which appears just before the buyer is about to leave the feedback, It is doing more harm that good to all.
The window still appears , I have just checked it before posting this post. It is not removed as claims made by ebay.in

Regards
Akash Datt
For newmarket05

[rajawadu]

Cost of selling on ebay is almost 15% of total sell.
This is too much.
Sir You should take initiative to decrease FVF and Paisapay Charge.

Samin

[finest_planetary_gems]

:-)hello , Listen to my sad story ......
I sold goods to buyer and the buyer on getting goods mailed me that He liked the goods but He is unable to appraise goods so He needs his money back as well as goods otherwise he will start dispute and leave negative feedback . With current SNP When he started dispute I thought its better to give im both goods and money and I paid him taking all loss on me !!!!

I hope more such events will take place .sellers beware !!!

[finest_planetary_gems]

Cost of selling is almost 15 % and competition is very high . FVF should be reduced if possible

thanks

[gifts-mart]

HI Mate,
We have seen ebay workshops at ebay.co.uk and ebay.com where these guys help the sellers.
But as we inquire these kind of facilities are not avilable in India.
Why this is so.And how we can get some councelling from ebay for improving our sales.
Plz help.
Thanks
Gauhar RAis
gifts-mart

[finest_planetary_gems]

following is my recommendations : -
1) introduce paypal as payment option in ebay.in
2 ) decrease fvf
3 ) take care of snp and change it totally .not at all good way to treat sellers buyers are not at all leaving feedback when they are satisfied and when dissatisfied even a bit they leave neutral or negative . parcel lost by fedex I got one negative . Invoice a buyer did not see he left me other and I was blocked from listing for these rubbish issues beyond my control and fault
4) one buyer take both goods and money
I am at total loss

Pls take care for all these

[gifts-mart]

Dear Sharat ji,
Following are the Superb suggessions of one of the ebay seller .And i would like to give then again for your concedration .
They are best as in any of the work or business in the world both sides are important.
Ebay new policies shows less regards for sellers.
Plz check:
I request Mr sharat to consider the following
- Introduce Paypal as a payment option in Ebay.in
-Increase delivery timeline for international deliveries in Paisa pay( Specially in Nov,Dec,Jan when deliveries take more that a month because of Christmas rush)
-Changes in SNP Policy
1) 3 months history should be taken in to consideration rather that 1 month. so a seller has a chance to improve before getting restricted.
2) Sellers who's accounts get restricted should be reviewed every week rather than one month.
3) Account managers should be more efficient, they should warn sellers if the sellers account is about to be restricted or some thing else like this is coming.

Kindly think on the above sugessions and help the sellers to do better business at ebay.
Thanks
Gauhar Rais
Gifts-mart