This is regarding Claim ID : ***for PaisaPay ID : ***
I had purchased a camera Fuji FX660EXR from geb portal of ebay.
The camera was defective.
The defective camera was reverse picked up on 3rd Oct
and Fedex delivered the defective camera to seller on 6t Oct
using Fedex Tracking No: ***
Earlier my feeling was that JUST ONE SELLER on EBAY cheated me
by wrong listing of his item (faulty item was shown as new).
But now I am feeling more cheated. A camera which was 30%
defective costing around 10,000 (Ten Thousand Rupees) has been
picked up by Ebay, send to seller and there is no sign of my getting
my money back. I have lost both the camera and my money.
Every time I call I am promised a call back within 24 to 48
hrs by Ebay claim department for past 10 days, but no call back
has taken place.
Some persons answering customer care number promised refund
on even same day/next day and others are saying that there
is no record of reverse pick up by Ebay logistics.
Every time a send a mail to insellerverification@ebay
I get an automated reply:
===========================================
Thank you for contacting eBay India Customer Service.
We have received your mail regarding claim status for the item number *** and PaisaPay Id : ***,
The claim number for your reference ***,
We understand from your email that you wish to provide Proof for your claim. Your claim is Under Process and Claim adjuster is working on your claim.
We would Like to inform you that we have forwarded your details to your Claim Adjuster, you can expect an update from us as soon as possible.
Rest assured, we will resolve your issue at the earliest.
I trust the information provided is useful. Do let us know if you have any questions.
You can also talk to us through Live Help or call our Helpline. To know more about the support options please refer to
http://pages.ebay.in/paisapay/phone-support.html
Hope this was helpful. For any other information, click on “Help & Contact” option on the top right side of the page.
Regards
