Complaint against ebay Guarantee/claims department

[ssax123]

This is regarding Claim ID : ***for PaisaPay ID : ***

I had purchased a camera Fuji FX660EXR from geb portal of ebay.
The camera was defective.
The defective camera was reverse picked up on 3rd Oct
and Fedex delivered the defective camera to seller on 6t Oct
using Fedex Tracking No: ***

 
Earlier my feeling was that JUST ONE SELLER on EBAY cheated me
by wrong listing of his item (faulty item was shown as new).
But now I am feeling more cheated. A camera which was 30%
defective costing around 10,000 (Ten Thousand Rupees) has been
picked up by Ebay, send to seller and there is no sign of my getting
my money back. I have lost both the camera and my money.

Every time I call I am promised a call back within 24 to 48
hrs by Ebay claim department for past 10 days, but no call back
has taken place.

Some persons answering customer care number promised refund
on even same day/next day and others are saying that there
is no record of reverse pick up by Ebay logistics.

Every time a send a mail to insellerverification@ebay
I get an automated reply:

===========================================
Thank you for contacting eBay India Customer Service.

We have received your mail regarding claim status for the item number *** and PaisaPay Id : ***,

The claim number for your reference ***,

We understand from your email that you wish to provide Proof for your claim. Your claim is Under Process and Claim adjuster is working on your claim.

We would Like to inform you that we have forwarded your details to your Claim Adjuster, you can expect an update from us as soon as possible.

Rest assured, we will resolve your issue at the earliest.

I trust the information provided is useful. Do let us know if you have any questions.

You can also talk to us through Live Help or call our Helpline. To know more about the support options please refer to

http://pages.ebay.in/paisapay/phone-support.html

Hope this was helpful. For any other information, click on “Help & Contact” option on the top right side of the page.

Regards

[ssax123 · Accepted solution]

Thanks E-bay, recd refund in this case. But

still request to do something so similar cases

(no record after reverse pickup) occur in future.

And members are able to track status of

e-bay guarantee claim (detailed status

and not just open) online

[ssax123 · Accepted solution]

Thanks E-bay, recd refund in this case. But

still request to do something so similar cases

(no record after reverse pickup) occur in future.

And members are able to track status of

e-bay guarantee claim (detailed status

and not just open) online

[11.jain]

SIR i sold a item this is paisa pay id 41303381740 or this is pod (proof of delvery )copy so please give my money thnks

[gurpreetkalsi0308]

HI

I wanted to report about unprofessional behaviour of ebay claim's department people.

I had an encounter on 10th March 2016 with Mr Sagar from claim's department floor supervisor. Insted of helping that guy is comfusing and spending unecessary hrs on call with them . 

at last the exect wording from his conversation are " I will approve your claim and no need to return faulty and damaged product as I do not believe it is damaged. Put it in trash bag and throw outside".

before this he was totally trying to humiliate me and i recorded all that so he approved claim and reacted like this.

i bought computer cabinet under paisa pay id "41917830725" and it was damaged .

i tried to esclate it through email but answer to my complaint is " Your refund is approved and claim closed" no answer about my complaints.

so now i have question , if a senior person from customer care is doing like this how to trust Ebay now?

[mahes_beher]

my paisapay id-44938237563 placed on dt.17 March 2017 & claim id-2789878 raised on 25 March 2017 @ Rs.16590 is still unresolved after contacting so many times to the ebay costumer representative.

[kuldeeduha_0]

My paisapay Id - 45188969926 placed on St 26 April 2017 & claim id - 2875905 on 1may 2017 camplent my products difact pis please replace my product thank u

[kuldeeduha_0]

My paisapay Id - 45188969926 placed on St 26 April 2017 & claim id - 2875905 on 1may 2017 camplent my products difact pis please replace my product thank u
My complaint stusts please inform me

[ozukum10]

I recently bought Samsung s5 used But the seller sent me a empty cartoon and i happly received that empty cartoon without knowing that it was empty . I came to know that after opening the cartoon only there was nothing inside just only a plastic pack and after that i raised claim against it but the ebay guarantee claim ask me to upload some images of the empty cartoon so i did it , waiting hopefully to resolve in my favour for a month but the claim department rejected my claim so i lost Rs 7000/- for nothing ebay should look into the matter properly

[sahikuma_745]

Please gave my samsung galaxy s7edge that is in ebay warehouse. Please gave my product. Claim id is 3123051. I request you that please gave me my phone at rewari address

[rohikushwah_74]

plz return my product this product is second hand