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Complaint against ebay Guarantee/claims department

ssax123
Community Member

This is regarding Claim ID : ***for PaisaPay ID : ***

I had purchased a camera Fuji FX660EXR from geb portal of ebay.
The camera was defective.
The defective camera was reverse picked up on 3rd Oct
and Fedex delivered the defective camera to seller on 6t Oct
using Fedex Tracking No: ***

 
Earlier my feeling was that JUST ONE SELLER on EBAY cheated me
by wrong listing of his item (faulty item was shown as new).
But now I am feeling more cheated. A camera which was 30%
defective costing around 10,000 (Ten Thousand Rupees) has been
picked up by Ebay, send to seller and there is no sign of my getting
my money back. I have lost both the camera and my money.

Every time I call I am promised a call back within 24 to 48
hrs by Ebay claim department for past 10 days, but no call back
has taken place.

Some persons answering customer care number promised refund
on even same day/next day and others are saying that there
is no record of reverse pick up by Ebay logistics.

Every time a send a mail to insellerverification@ebay
I get an automated reply:

===========================================
Thank you for contacting eBay India Customer Service.

We have received your mail regarding claim status for the item number *** and PaisaPay Id : ***,

The claim number for your reference ***,

We understand from your email that you wish to provide Proof for your claim. Your claim is Under Process and Claim adjuster is working on your claim.

We would Like to inform you that we have forwarded your details to your Claim Adjuster, you can expect an update from us as soon as possible.

Rest assured, we will resolve your issue at the earliest.

I trust the information provided is useful. Do let us know if you have any questions.

You can also talk to us through Live Help or call our Helpline. To know more about the support options please refer to

http://pages.ebay.in/paisapay/phone-support.html

Hope this was helpful. For any other information, click on “Help & Contact” option on the top right side of the page.

Regards

Message 1 of 24
latest reply
23 REPLIES 23

Complaint against ebay Guarantee/claims department

eBay site is no longer reliable.
Because their seller cheats the customer......
Message 11 of 24
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Complaint against ebay Guarantee/claims department

Yeah its right
Message 12 of 24
latest reply

Complaint against ebay Guarantee/claims department

Ebay online app se philips ka headphone mangvaya tha or date di the 8/1/2018 & 9/1/2018
Or abhi tak aya nahi
Message 13 of 24
latest reply

Complaint against ebay Guarantee/claims department

Are year eBay kavi time pa saman deta hi nhi hai iska courier v bad rahta hai
Message 14 of 24
latest reply

Complaint against ebay Guarantee/claims department

Kavi product ko return nahi karta hai
Message 15 of 24
latest reply

Complaint against ebay Guarantee/claims department

Iska all seller froud hora hai
Message 16 of 24
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Complaint against ebay Guarantee/claims department

rawa-753
Community Member
New Emergency light LED not response
Message 17 of 24
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Complaint against ebay Guarantee/claims department

hello sir i purchase i phone 6 its totally damge i can't use within 1 second and my is also not and i then have all done reverse pickup still i didn't get any response such a 3 class ebay company just disgusting company ... like thief we r Beger or what everything i m keep on calling and they r making Pools bloodi full company ...
Message 18 of 24
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Complaint against ebay Guarantee/claims department

sutak57
Community Member

Sir. My item is return because over size please take return and give my cash please

Message 19 of 24
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Complaint against ebay Guarantee/claims department

This is regarding Claim ID : 3531523for PaisaPay ID :46890539190

I had purchased a phone battery from geb portal of ebay.
The battery was defective.



I have applied for refund my money but last 25 days to till date I have not received my money.

Kindly refund my money.

Every time a send a mail to insellerverification@ebay
I get an automated reply:
Message 20 of 24
latest reply