Same problem i faced with eaby ,i ordered a jeans of 399 rs because not as described so seller approved and i shipped that jeans ,after conforming with ebay, they said they will refund my money of (courier + jeans money),so i paid for both ,but after seller received jeans and conforming many times by seller,ebay not approved my claim even seller called me many times but no response by ebay, after of waiting of 9 days ebay customer care said that they approved mine claim and same will refund within 3 days ,but no mail or call from ebay,i continuously call and mail them but no response .customer care continuously answered same but i not received my money,now i am going to file a case against ebay in consumer court.