Learn from Experienced eBay Member 'skyshopindia'

[sapana@ebay.com]

Hi All,

A warm welcome to this thread!

Your host on this thread for one whole week (3rd Feb – 9th Feb) is user skyshopindia. Skyshopindia is one of our more experienced users. He would love to interact with you and help you with any question you might have about your eBay transaction. Also, feel free to ask him questions about ‘Hill Station travelling’ (which is his favourite hobby) or about his city, Kolkata. He would be visiting this thread regularly to answer any question posted on this thread and to share his knowledge about the site with our members.

If you have any question, or click on the post a reply button. Do not forget to watch this thread to receive an email on any update on the thread.

Click Here to know more about Skyshopindia

If you will like to help other members on discussion boards, please feel free to write to sapana@ebay.com.

We hope you enjoy your stay here!

Regards,
Sapana

[shivarthecom]

Dear Mr. Achintya Ghosh

I am seller from Jaipur. I have some difficulty in international shipping. my quetion is that we received amount in Indian Currency after sell internationally when we ship the item what type of documents attched with item? Is a invoice can attach with shipment or this sell count in Export sell?

Best Regards
Siddharth
Shivarth e-com

[kishore_prathiba]

my item not recieved item no 5852790841

already 20 day's left ordering the item

seller id: music_on _rock

return back my amount as early as possible

let me know

[skyshopindia]

Hi Siddharth

Hope the following Q/A will help you for your query (Replied by Indian Post in Discuss all your shipping related queries with Indian Posts Workshop)

Q. I am a small one-time seller, who has got an order from an international customer? Would the procedure for me be the same? Is there any simpler way?

A. Procedure is same for Bulk and Small seller. Before booking of speed post articles, customs clearance is essential. Following items/documents need to be submitted to customs -

1) covering letter to Asst Commissioner of Customs, Export Section
2) IE code (for commercial/trade customers)
3) Customs declarations forms - CN-23, CP-71 ( we will be putting up scanned copies of these forms as well)
4) Invoice - 3 copies
5) Rs 2/- Court fee stamp
6) P.P. Form ( Exchange Control Form) in duplicate, duly attested by Bank.

For 1 time sellers who do not need to pay any export-duty, documentation is minimal. Only the relevant forms need to be filled (items 3 & 4).

Visit the following link for more details about international shipping:

http://forums.ebay.in/thread.jspa?threadID=100001743

Regards
Achintya Ghosh
skyshopindia

[skyshopindia]

Hi Swarup

In this case you are bound to send another gem without any claim to courier.

I had faced similar case like you. Out of five pieces, 2 pcs were taken out by the delivery boy. As the family members/receivers were unaware about the content of the parcel, they received it without any comments. But when I send parcel, I prepare 2 copies of Declaration Sheet, one with parcel and one for courier. This helped me to claim the same from courier. Also mention delivery notification with your all list like:
“Must check parcel contents as per attached declaration sheet before signing on POD. No claim will be entertained for damage or partly missing objects”.

Yet for genuine cases like you I try to adjust the same with courier as I am their customer, so for real cases they are bound to adjust. You have to convince the courier. And let customer happy with the transaction.

Again there is a possibility of False Claim. You have to detect that from the buyer’s reputation, asking them about the parcel state, condition of packing box etc. etc. and show them the rule you have mentioned in Delivery Notification. Generally in genuine case buyer make a phone call or send email instantly.

I use paper tape instead of Brown tape for sealing the parcel, tampering the parcel is not easy here. 1. Generally couriers do not have such tape. 2. It takes time to dry.

In case of costly item go for insured delivery.

Regards
Achintya Ghosh
skyshopindia

[khanjinharshs]

Hi i have purchsed one nokia 6600 from nitin_100 till 8th of jan his ranking was positive on 9th i did not open the account and on 10 th morining seller made a call to me saying that i can trf. the amount Rs 5301 to his icici account so that he will despatch the product same day but after despatching the payment he is not responding at all so what we can do to get our money or product back

[skyshopindia]

Hi Kishore_prathiba

eBay offered purchase protection upto Rs. 10000/-. You can file “Item Not Received” claim to receive back your amount.

Yet please contact the seller over mail or phone and ask for the status. If the seller not reachable

Please visit the following links to know the details about the process:

http://pages.ebay.in/help/tp/questions/protection-program.html

http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html


Regards
Achintya Ghosh
skyshopindia

[ganeshimpex]

hi
it is nice to see people here to help other seller...we join ebay on dec 2005 but did not understand how can we boost our sale...may be it is over confident or confident but we know if out of 10 people see our product than 5 people will purchase it...if you could suggest us what is the better way to show our listing to people that will be great full, by taking e-shop,or feature plus, etc.

with regards
Ganeshimpex

[skyshopindia]

Hi khanjinharshs

eBay offered purchase protection upto Rs. 10000/-. You can file “Item Not Received” claim to receive back your amount.

Yet please contact the seller over mail or phone and ask for the status. If the seller not reachable then please open a dispute for Item Not Received or Significantly Not as Described dispute

Please visit the following links to know the details about the process:

http://pages.ebay.in/help/tp/questions/protection-program.html

http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html

http://pages.ebay.in/help/tp/inr-snad-process.html


Regards
Achintya Ghosh
skyshopindia

[radika2005]

Hi,
i just want to know ,what extra benefit we are getting by opened a e bay shop.regular listing also has to be done,once the item is sold.kindly explain the significance of ebay shop

[skyshopindia]

Hi Radika2005

Here below the benefit of having an eBay Shop(e-shop).
[As posted by entertainmentstore on the thread
http://forums.ebay.in/thread.jspa?threadID=500000351]

I strongly feel one should start off with his store on eBay... you can avail of several benefits such as..:

- You get your own URL

- You can promote your products via your own product pages by using Listing headers and other several options

- You can collect your customer database by asking them to subscribe to your store mailing list.

- One can send mailers from your account to the subscribers of your store... This would be exclusive your store mailer where you select what to showcase and what not. You can send them to your mailing list. eBay gives first 100 mails every month free.

- If you are creative enough you can actually design your own store... You can showcase what you want on your store by using various promotional tools (free of cost)

- You can have your own search engine within the store wherein if a buyer searches for a product it will search only within your store.

- You can create your own categories and showcase your products in the same.

- One can create promotional flyers and insert them along with your parcels for your product promotions.

- One can list their listings for a period of 30/60/90 days or GTC 'good till cancell' thru store listings. Even you can active/inactive vacation period when you are on vacation.

There might be many more benefits that one gets by subscribing to an advanced shop. All the above features come along with the basic shop subscription.

Hope the above tips given by Raheel will answer your query.

Regards
Achintya Ghosh
skyshopindia