eGuarantee Claim # < 1940400 > - Garima.G>

[futureviewer]

Hello,

I am surprised the claim 1940400 is settled in favor of buyer even after producing the Proof of delivery, online signatured PoD and runsheet.

We had received a call around 10 days ago and inspite of informing that parcel is already delivered, such irresponsible action taken by ebay.

On 15/11/2011, at 11 am we had a word with the claim settler Garima and had informed her that we havent recieved any email from her and need to scan the PoA. We had even questioned why was there a delay in calling us? She had no answer and said she would call back in 10 mins. Till date there is no call or message from her.

After that we only received an email that the claim is settled in favor of buyer, we were neither informed or consulted prior to taking this irresponsible action.

The customer is now apologizing for ebay's lack of responsibility. How shameful!

Please close this claim by giving us our amount back and informing the customer its a fault from ebay's side.

Thanks,
Yogesh Sethi
09989150936

[faridafrommumbai]

I have had this problem before.I was ready to exchange the product as the buyer was dissatisfied,then too she asked for refund.

[seemak@ebay.com]

Dear futureviewer,

Thanks for writing in. Your concerns have been forwarded to our eBay Guarantee* team and we would get back to you with an update.

Regards,
Seema

[electronicgadgetgeet]

Seema,

Thanks for your message.

No response is received from guarantee team till now. Can you please follow up or provide an update?

Thanks

[lovina*11]

Hello!

I had raised a claim with ebay, and am yet to get its updates. I have got no call or message regarding it.

My Claim no.: 67908
Item no.: 270844189806

- Lovina
( 0 9988676653 )

[futureviewer]

Seema, any update? Could you please provide a timeline for this since this is getting neglected by ebay.

Thanks

[futureviewer]

No response yet... Any update?

[android.curve1]

Well Ebay E guarantee Claims ... There is no Guarantee and warranty for sellers. Offcourse They take own decision, Cut phone line in middle of discussion with buyer. Catch words and process refunds without waiting for seller to explain his part.

Now if buyer will use product and break it and claim received broken you need to shut your mouth being a seller and e guarantee people will ask buyer to send back product and process refund even before we receive faulty product or broken product.

And off course they do take claims for products sold under manufactures warranty and push sellers over it as well.

Big Time horror for sellers.

[seemak@ebay.com]

Dear futureviewer,

We understand that you have concerns over the refund being approved in favor of the buyer.

While we work with our buyers and sellers to resolve disputes, we provide sufficient time to both the parties to get back to us with any important information that may be required for the closure of the case.

In case we do not get a response within the stipulated time period, we would need to close the case.

We would recommend you to reach out to our Customer Support team in case of any specific concerns on your case closure.

In case of any account related issues, you can contact our Customer Support through any of the following channels -

www.ebay.in/customersupport

Regards,
Seema

[futureviewer]

Seema,

Thanks for your reply.

My concern is not yet answered. I had scanned the PoA immediately the next day on which we rec'd email to do so. Plus, I even spoke to Claim settler who agreed to check the PoA.

What's the point of scanning the PoA if its not checked and verified at your end? The claim is settled without completing checks or investigations?

I am surprised that instead of Claim settler calling us , just passed a declaration of claim being settled.

Its not in whose favour the claim is settled, its that why were PoA not checked? Why did we not get a call back when we were promised about it? And I doubt the claim settler spoke to the customer also, as the customer called me and apologised that he got the claim amount inspite the product reaching him.

Please confirm what action was taken from your side for this?

Thanks