Today I Post this thread because Its happened with me also. Yes, You guessed it right , for the first time, my account has come in to restrictions, but I feel that this will not be the last time.
Today Afternoon i got a mail from TNS that My account has been restricted because my buyer satisfaction rate is poor. I Am a seller who is selling actively for past two years,and has always maintained a feedback percentage of 99.9 or 99.8%(before the new feedback system), then suddenly it fell to 98.5%(after the New feedback system), Today morning my feedback percentage was 98.7% , . My score showed that I had received 188 positive FB,1 negative FB and 5 neutrals,in past 3o days, also I had 3 open disputes for Item not received or as described, Now all these 3 disputes were resolved some time ago, and also two buyers had also given me positive feed backs , but just they could find time to close the disputes, and Today I paid a price for this,
TNS could not see this because I think they are not located in Mumbai but located somewhere in outer space.
I have 2500+ positive FBs, My monthly average of +ve FBs is about 200, I get one negative and 5 neutrals ,and I am told that My buyer satisfaction rate is low.
At any given time I have 850+ listings live on eBay , and I am told that I am a non performing seller.
I hold Gold powerseller status ( which I am likely to loose because sales are already down) and i am told that if I do not improve, my account will be suspended.
My self a seller who has 2500+ positive feed backs. My account faces restrictions because I have 3 open disputes, which have been resolved but because buyers could not find time to close them, and I got 1 negative and 5 neutrals , on the other hand a seller who has sold 10 products in a month or year and got about 5 +ve feedbacks and no negative or neutrals has a higher buyer satisfaction rate that me .
I ASK THE COMMUNITY WHAT KIND OF CALCULATION IS THAT???
What is more important, buyer Satisfaction or just the Buyer Satisfaction Rate???
I have been a person who has been selling internationally on a large scale, and always made an effort to maintain my reputation on eBay,
Today My concern was not the restriction , but it was the humiliation I felt, that even after giving a sincere effort to eBay I was put in a category of sellers who are bad and non performing.
I have devoted most of my time to eBay because i thought that it was a wonderful platform,I always liked doing eBay.
I was always proud that i was a reputed seller on eBay, but today i am literally ashamed of my association with eBay. EBay has failed to take care of us.
Right now at midnight I literally have tears in my eyes, because after forming a bond with eBay.in and putting so much effort just to maintain a good reputation I just got a humiliating mail of this stupid department called TRUST AND SAFTY, who I believe now have gone to sleep for next one month.
I really feel sorry for myself
Also I request Ebay pinks not to reply to my this post, as i very well know that you do not understand us at all, and have nothing new to say , so please do not reply.
Regards
Dr Akash Datt
for Newnarket05(restricted account)
