Suggestion: PLEASE READ BAAZEE: Surcharge on Credit Card/OBT

[pc_gaming_store]

Baazee Says:

Surcharge on Credit Card/Online Bank Transfer can not be passed to the buyer

Sellers will not be able to pass on the 4% surcharge on Credit card and 2% surcharge on Online Bank Transfer charged by PaisaPay, to buyers. Buyers have pointed out that it is a bad buyer experience, as they perceive it as a hidden charge, which is not known at the time of bidding or buying the item.

Predicament:
Now Baazee says that this method is being inducted as buyers feel cheated. Now first point it is unfair to make the sellers bear the brunt of 2% and 4% service cahrge which is in no way cheap as we already pay Baazee 5% fees. Also PayPal charges much less. However Baazee may have a point that the surchage may be hiiden from the buyers and hence they feel cheated. So instead of arguing the very very simple solution is:

SOLUTION:
We have in Baazee the payment options section that is the different methods of payment the seller offers. So Baazee adds there a note that a service charge may be applicable when buying the product. So Baazee can have a fixed 2% and 4% Service Charge. If the seller charges it it is mentioned in the Payment Methods options on the right side of paisapay. If he does not charge service charge then nothing is mentioned and all is well and good. Also Baazee can also add a note that buyer may reconfirm with seller regarding service charge by asking in the Q&A section so the sellers answer comes on official records. This measure is in case of auctions so that a seller cannot manupilate the system by offering no service charge and then changing his payment preferences. Also the system can be changed such that a payment preference for a listing cannot be changes if a bid or purchase has been done, but I feel that this may not be necessary as the top ideas are relatively foolproof.

I feel that is the best method to adopt so that all three parties are satisfied Baazee, Buyer, Seller.

I PLEAD TO THE SELLERS TO LEAVE THEIR OPINION ON THIS SUGGRSTION SO THAT WE ARE NOT AT A LOSS. BAAZEE PLEASE READ AND CONSIDER THIS. CONSIDER!!!!!!!!! THAT IS THE MAIN POINT. NOT JUST READ!!!!!!!!!!!
-Thanking You,
pc_gaming_store

[anmol_kreations]

Critical ‘n’ Major Changes : Copy ‘n’ Paste from the Father : Ebay


Dear Co-Merchants,

&

Baazee


Well we r here to present our Views on Strong research ‘n’ analysis of the Ongoing business scenario on Baazee.com

Before we list our views ‘n’ discuss all the “ proposed “changes point wise, we have some more to say.

Ideally it should be that we share the “ Best Practices “ from the International Body ‘n’ implement all the “ Necessary “ changes suitable for that particular regional marketplace ‘n’ not just COPY all the features, ‘n’ policies from there. The Market condition, maturity as well as the operating costs etc…has to be NECESSARILY be taken into account before even thinking to implement those changes.

The key points:

1. Transaction Fees Structure : This is a Pleasant change not ONLY because it reduces the operating costs for Selling, but this is also a FARE amt. Of Transaction charge, compared to the Exorbitant % of Commission prevailing earlier, in such an environment where there is immense possible growth in the emerging E-Comm market like INDIA. The Turnover of such Transactions can shoot up substantially, inturn making money for every one. Although this might sound the bringing of the Ebay Transactional Charge Structure , but it isn’t, as this was much awaited ‘n’ a Necessary Change.

2. Special Listing Charges: Now, this is a Complete Contrast to the above mentioned Change, not ONLY because it is asking for Higher amount of Money to be PAID for the Special Listing, but this actually does not look like a UPWARD REVISION of Charges, or does not even reflect the International Fee Structure, but just a COVERING up of Margins in view of the Transaction Charge reduced. THIS IS VERY SAD ‘n’ UNACCEPTABLE, that Baazee is Going More ‘n’ More SHRUDE ‘n’ Diplomatic.

Almost Doubling ( 1.5 , 2 , 3 times ) up most of the Special Listing Charges does prove the above statements TRUE….




3. Secondary Listing: Well the treating the Auction to be listed in 2 Categories, as 2 separate auction, for the Calculation of Special Listing is Completely not fair. We say this as per the Traffic on the site ‘n’ it’s maturity once again. Even when the auction was appearing in 2 relevant categories, we were striving hard to get the visits as well as prospective customers…But now this Calculation would actually mean that sellers should not post any secondary category listing…

The only reason that we can assume is that Baazee is trying that the same product is not appearing twice….But we feel that it is a matter of not so much importance, as well as the Promotion is VERY VERY NECESSARY…..until the appropriate amt of Traffic increases on Baazee….


4. New Special Listings Introduced : Well even these 2 listings : “ Scheduled listing “ , as well as “ Buy it now “ Auctions although having Rs.0.50 ‘n’ Re.1, but it still does not make much sense as sellers r already paying the Monthly Charges for Bulk Upload tool.

5. Dropping for Priority Featured Listing : This is also unfair as then sellers r left with the choices of ONLY the Featured PLUS or the Home Page listing, which means that Baazee is making it CUMPULSORY for Sellers , taking the Special Listings, to ONLY opt for the Above 2 Listings…..NOW, this also ONCE again confirms that Baazee is ONLY ‘n’ ONLY TRYING to cover up the Revenues from Sellers, just Because they have given the Transaction charge reduction. COMPLETELY UNFAIR….

6. Pre – Defined Bid Increament : Didn’t really understand that WHY such a THOUGHT came to their MINDS ? Hey Baazee, we cannot simply COPY ‘n’ PASTE the Procedures as on Ebay….They r starting most of their things on $ 1, therefore keeping so low : Rs.50 as bid increments in our Environment is JUST NOT AT ALL JUSTIFIED. This is not GOLD Diamond Jewelry that we can have low bid increments like Rs.500 for products expecting Prices Rs.5000…..or even Rs.20,000……The Silver Jewelry ‘n’ Gems do not Get so many bids in any cases, therefore such LOW BID INCREAMENTS r not JUSTIFIED.

We were given this reasoning that this would bring Standardization, but I guess our Market is not yet Ready for that. This would probably end up in Low Auction values, inturn making very very less profits, or even losses for the Sellers. Another reason was given for the International Customers, who would feel accustomed to such changes as they have experience of the International Portals…but When they don’t even know the Conversion rates, then HOW can they get accustomed. ? Plus, when the Indian Auction Portal is STILL BAAZEE.com ‘n’ not www.ebay.com/in.co …then why can’t such customers understand the difference in the Market Place… ?


7. Multiple Quantity Auctions : This once again comes as a surprise to us, ‘n’ all our Co-merchants as this would then end up making more ‘n’ more losses for us. These multiple qty auctions, actually help us cover our Average Prices ‘n’ also some more Volumes, then why to make it the LOWEST bid as the Winning bids for all. Each individual is at least this mush intelligent to actually decide for himself that what is the Price he / she is willing to spend for the Product. If a particular auction closes with some low Prices as well, we haven’t had a SINGLE UNSATISFIED customer for the Lower Prices, as all know that they r anyway winning things at a very less Prices. THE WORST : if there r qty ending up in Re.1 ‘n’ the rest of them r in the Upper Bid Increments, what it means is that all QTY will be declared WON in Re.1 , what sense does this MAKE ????

8. SURCHARGE on CREDIT CARD as well as OBT : This also DOES NOT MAKE SENCE…….FIRST off all this is not a HIDDEN CHAREG., A Hidden charge means that the CUSTOMER comes to know of such charges ONLY when the Transaction is OVER ‘n’ then it appears in the Total BILL, whearas, on Baazee, while Placing an Order, customer is already displayed the Surcharge as well as the Percentage + the Message of the Seller. WE HAVEN’T recd any Customer Queries for reasons of such SURCHARGE….

To quote more example, if one fine day a CUSTOMER Turns on Baazee, that he was charged some charges for Making a DD from a BANK, then what would Baazee reply….Do u ppl. Plan to speak to the Banking sector for Actually deducting such Charges from the receiver of such DD ??? Oh, come on, every one Knows that there r some little charge that one has to incur to actually make a PAYMENT ? WHAT’s the BIG DEAL. +_ We r only charging 3 %, for the CC, just as per the INTERNATIONAL STANDARD.

Yes, we do agree that all Sellers can actually COMPULSARILY mention such charges in their Auctions…..no Probs, but restricting sellers to add such Surchare is again NOT ACCEPTABLE………This would any ways, add the Burden on every transaction, the same way, as the Transaction charge…SO, even BAAZEE makes it to 5 %, then also the additional 4 or 2 % respectively added upon…making the DEAL BACK TOI SQUARE ONE…..???

9. Dropping Prompts: Would actually make selling the RINGS Auction NOT AT ALL POSSIBLE, ‘n’ the same way for Sellers of GARMENTS , whear sizes r required, not POSSIBLE ……We do mention the Ring sizes available in our Auctions, but also provide the Drop Down list of the SIZES so that the Customer can select their Size….+ we also have the Additional “ Elsewhere Extra Charge “ of just Rs.10, for all our REMOTE DELIVERY LOCATION Customers…inturn keeping the Shipping More cheaper for the Regular customers……




We guess that all the Research data for Baazee’s Analysis is the Entire SITE, or even if the Categories Specifically, then they r not taken in Proper Cases / Categorizations.. For ex. We believe that if Talking of the Jewellery Category, then the Gold Diamond Jewellery : DATE should be separately taken into consideration, to compared to the Silver Jewellery ‘n’the Loose Gems….separately…

The individual HEADS for such Date ANALYSIS, under each SUB category of each major Category, would help more closer look of the Market Scenario, so that better ‘n’ more suited changes can be Implemented from the Father : Ebay.

Dear Co-Merchants, Well this is Tarun Khandelwal from Anmol Kreations, ‘n’ we wanted to invite u all in our recent Café posting to discuss the Major ‘n’ Critical Changes that Baazee has proposed. We would appreciate if u all could spare a bit of ur Precious Time to help us “ Sellers “ convey our serious concerns of the After come of such changes, not only in the short run but also the Long run. We have deeply analyzed the situation ‘n’ would want u to share ur views.

The link is: http://forums.baazee.com/thread.jspa?threadID=100000386&tstart=0

Awaiting for ur earliest reply

The Cyberwiz
Tarun Khandelwal
Anmol Kreations

[statuseyecare1]

FORGET AUCTIONS AND DIVERT TO FIXED PRICE this will be benificial to both sellers and buyers
.

THis is to all sellers selling their products . there is no sign of baazee even thinking about taking back their decision on paisapay surcharges . if all sellers agree than we can just remove the paisa-pay option and see the reaction from baazee. as it is the sales of all of us sellers has been decreased drastically thanks to their standardisation of site.

as far as the selling in multiple auctions is considered i have already removed all my high value auction products and started it in buy now auction. whats the meaning of auction when buyers have to pay the minimum bid amount. the per item traffic has already been reduced so where will you stand a chance to cover even the costing price in such auctions specially in multiple auctions.
My Request to all sellers is forget THE AUCTION AND DIVERT TO THE FIXED PRICE BUY NOW
here we can provide all buyers the unified rate for our products and also cover that bu increasing it by 4% that surcharge of cc ( most of paisa pay transactions are made through cc)
just forget auctions for one month and see the effect.

[buying_reeloaded]

I Fully Support the SOLUTION which our fellow collegue "pc_gaming_store" has mentioned in the Baazee Cafe Post below.

I would like the Baazee Team to Implement this suggestion as it is the Best solution.

I just Hope Baazee at least replies to what it thinks of this suggestion.

Also a request to all other sellers, please support the Solution provided by "pc_gaming_store" so that Baazee.com at least considers it.

I have not seen any replies from Baazee yet and this sort of attitude does not help in any way.

SO Baazee WAKE UP before it is too late.

[ppjewellers_in1]

Hello

We strongly agree with facts provided by Anmol_Kreations. And would like to post our view on some of the issues


1. Transaction Fees Structure : This is highly appreciated, the prevailing charges were very high and reducing them is pleasing for both the seller and the buyer.

2. Special Listing Charges : The charges have been increased, which is in a way covering up the reduced transaction fee. Now we are ready to accept the increased charges for special listing, but what benefit do we get ?? what about the buyer who bid and never buy the products. If baazee is willing to help the sellers complete all the transactions we have no problem paying the increased charges. Baazee make is very clear in the term that bid is a legal contract then why does baazee step back from taking strict actions on completing the transactions ?? this will in a way increase the baazee revenue since the % of SNC will reduce. Baazee should start taking legal action against sellers who do not complete the transactions to ensure only genuine buyers and sellers on baazee. If baazee is willing to do this, we seller will be assured that the transaction will be completed & will not hesitate to pay the increased charges.

3. Scheduled listing : willing to pay the 0.50 paisa per listing, but what about the Rs99 we pay for bulk upload ???, if you are trying to follow ebay concept then you must be knowing that ebay does not charge for bulk upload. Now you will be saying that ebay dose not provide with free listing which baazee does. All we can say is, seeing the current changes this will be also implemented soon.

4. Dropping Priority Featured Listing : This is for the same cause which is covering up the reduced transaction fee. Which again is acceptable if baazee takes some serious steps helping the sellers complete the transactions.

5. Pre Defined Bid Increment : Only if baazee ensures more traffic so that the item can reach higher price.

6. CC and OBT charges : This is some thing which is not at all appreciated. What benefit do we get out of it ?? you say that the transaction fee has be reduced but see this with a different angle. 80 % items that are sold on baazee are below 4000 now we have to pay 5 % transaction fee for those items + 4 % for credit card which equals to 9 % + the increased special listing fee + the scheduled listing, and where do we end up ?? almost 10 % fee. When the buyer has no problem paying the fee why should it be removed ??

7. Dropping Prompts : We used prompts to give buyer the option to choose from insured and uninsured shipping. With discussion with the baazee online seminar they told us that the following options will be added in the shipping section. That solves our problem but what about others?? What about the fellow seller who sell garments on baazee there business will be effected drastically. Setting up prompts was the only way they could get the required information form there buyers. Removing prompts will lead to higher SNC and unsatisfied customer, it will also cause delay in completion of transaction since the seller will have to wait until he receives the required info form the buyer. Please consider prompts as a very effective tools for all the sellers and refrain from removing it.

Over all reducing the transaction fee no way is effecting baazee revenues in fact its increasing it, if fee has been reduced for some categories it has also increase for some + the increased featured listing fee and the scheduled listing.

All we can say in instead of trying to find out ways on how to make more money baazee should first take serious steps in insuring that the transactions are getting completed once this is ensured the sellers will have no problem paying the increased fee.


Surjeet Kakkar

[baazeeuser8]

Dear Friends & Co-Sellers,

Why We Are Bound To Follow:

A)Baazee wants to be become "eBay"- Which is impossible in India.
b)Baazee says foreign buyers do not understand the format of baazee.I would like to ask baazee that how much is the % of international buyers on baazee?(Over all in all categories) Not more than 10% than why you wants to loose 90% Indian market business? Why don't eBay changes like "Baazee"??? Even Indian don't understand the format of "eBay".
c)Changes and developments are always welcome but that doesn't means that you rip or copy from others.My be in there region those format is comfortable to them but dear baazee its India and we are Indians don't forget this,easy and flexible method runs easily & smoothly over here.
d)Even lot of affords you people are unable to stop the increment graph of fake bidder 'n' buyers.
e)By closing re-list facility what you wants that each seller subscribe to "BulkUploadTool"to increase your income.Which is totally unfair.
f)You ppl says that the commission of Paisa Pay and CC is a hidden charges for buyers("ITS LIKE A CHEATING")I objected this statement Coz a person who is having a credit card he/she knows very well that the service charges will be charged if they use there credit card.(1.5-2%)charges is charged all over either credit card or Online transfer.but you people charging 4% for what?
g)Your Community watch,sellersupport are behaving like they are ruling us.They even don't know how to take decision.Better hire some villager and tell them to handle seller or buyer problems,I think they will do the better job than the baazee team.
h)Multiple auctions should be sold on lowest bid value,are we here to sell our product at Re 1? What's the sense of making these type of silly changes?
I)Removing one paisa promotion will be very expensive for baazee,1 paisa creates a effect in buyers mind and it increase the sale in simple words buyer is crazy to bid at one paisa auction, now what?we start the product on normal price, buyer will think four times before buying the product even he also think that may the seller is charging too much through normal bid.
No craze no sale !!!!

BETTER IF ALL SELLERS GATHER ON A ONE PLATFORM AND DISCUSES ALL THIS MATTER AND FIND THE PROPER SOLUTION WITH BAAZEE ELSE WE WILL LOOSE THE BUSINESS.

Regards
K.K
GanpatiShoppe
Jaipur

[baazeeuser8]

Dear Friends & Co-Sellers,

Why We Are Bound To Follow:

A)Baazee wants to be become "eBay"- Which is impossible in India.
b)Baazee says foreign buyers do not understand the format of baazee.I would like to ask baazee that how much is the % of international buyers on baazee?(Over all in all categories) Not more than 10% than why you wants to loose 90% Indian market business? Why don't eBay changes like "Baazee"??? Even Indian don't understand the format of "eBay".
c)Changes and developments are always welcome but that doesn't means that you rip or copy from others.My be in there region those format is comfortable to them but dear baazee its India and we are Indians don't forget this,easy and flexible method runs easily & smoothly over here.
d)Even lot of affords you people are unable to stop the increment graph of fake bidder 'n' buyers.
e)By closing re-list facility what you wants that each seller subscribe to "BulkUploadTool"to increase your income.Which is totally unfair.
f)You ppl says that the commission of Paisa Pay and CC is a hidden charges for buyers("ITS LIKE A CHEATING")I objected this statement Coz a person who is having a credit card he/she knows very well that the service charges will be charged if they use there credit card.(1.5-2%)charges is charged all over either credit card or Online transfer.but you people charging 4% for what?
g)Your Community watch,sellersupport are behaving like they are ruling us.They even don't know how to take decision.Better hire some villager and tell them to handle seller or buyer problems,I think they will do the better job than the baazee team.
h)Multiple auctions should be sold on lowest bid value,are we here to sell our product at Re 1? What's the sense of making these type of silly changes?
I)Removing one paisa promotion will be very expensive for baazee,1 paisa creates a effect in buyers mind and it increase the sale in simple words buyer is crazy to bid at one paisa auction, now what?we start the product on normal price, buyer will think four times before buying the product even he also think that may the seller is charging too much through normal bid.
No craze no sale !!!!

Steps To Distruction:
1. Reducing auto-listing from 5 to 2
2. Making 48 hrs fraud listing drama.( even in editing that means if you are already live and you need to make changes then wait for more 2 days to see it live and if the end date is the next day forget the special listing fees)
3. Removing auto -listing
4. Making multiple listing questionable.
5. Special listing fees increased by 400 % ( 25/35 for priority lisitng to 100rs)
and Most unimaginable Sellers to bear the surcharge.
Now if we icrease that charge in our product price then the buyers buying through dd/cheque payment will be at total loss.


BETTER IF ALL SELLERS GATHER ON A ONE PLATFORM AND DISCUSES ALL THIS MATTER AND FIND THE PROPER SOLUTION WITH BAAZEE ELSE WE WILL LOOSE THE BUSINESS.

Regards
K.K
GanpatiShoppe
Jaipur

[quicksilvervoho]

IF what R_MALL says about the agreement is true (I've just asked my lawyers to check it out), then i Guess Baazee is flouting laws.

It would amount to Breach of Contact and Baazee would be legally libale.

[cameras_n_such]

We have decided to stop accepting credit cards on our id cameras_n_such for an exprimental period of 15 days.

We sell most products at a margin of 2% - 5% and in this scenrario we cannot afford to bear PaisaPay charges of 4% towards acceptance of credit card.

Our average paisapay billings is Rs.1 lakh.

We will be posting our feedback on the decission in a week.

If any other sellers are contemplating such a step, do post in your comments here.

You may also post your view regarding the topic.

We beleive that baazee.com should immediately bring down the PaisaPay credit card transaction fees to a reasonable 2 - 2.5%. IF they are unable to negotiate a better deal from their acquiring bank, than they should absorb a part of it their fees as they are asking the sellers to absorb it in their product pricing.

[rajabhatiags]

To, Baazee
D,Sir Iwant to make a complain of one of your seller how and where to do

[rajabhatiags]

my order id is 2625325 Dtd.13.1.05 I posted D/D on 18.01.05 Vide D/D No.300536 Amt Rs.9380.00 but as on date neither i have received goods nor any information about my product whether it is dispetched even or not.