Open House with Rajasekaran Gnanamoorthy, Category Head: Technology

[seemak@ebay.com]

Dear Members,

We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat with the eBay India Team.

Join Rajasekaran Gnanamoorthy, Category Head: Technology for an online discussion on selling in the technology category. We look forward to your suggestions for further improving our seller experience, and answer your eBay related questions on understanding & scaling your business in any of the tech categories during the Open House discussion.

Raj will be available on this thread on Thursday, 5th May 2011 from 4:00 PM to 5:00 PM IST, for an interactive discussion with our community members.

You can submit your questions before or during the event by making a post on this thread.

See you on the 5th at 4:00 PM!

Regards,
The eBay Team

[seemak@ebay.com]

Dear vaidikar1980,

Apologies for the inconvenience caused to you. We are processing a refund for the excess amount paid by you. Your refund would reflect in your account within 2-3 working days.

Regards
Raj

[hydshoppe]

I hope all categories on the mobile phones should be charged at the same Final Value Fee. Now Other Dual SIM brands (etc.) are being charged 5 times higher. And if you see the brands in the category - half of them are obsolete and very few items are listed. For example Byond is there but hardly gets any listing, whereas Forme brands are being sold widely but has to go through higher fee.

[seemak@ebay.com]

Dear skabd ,

On checking your account, we can see that all the 8 items listed by you are visible in the search results.

In the future, in case you face any issues post listing items, please write to our Trust & Safety team at inrswebhelp@ebay.com

Regards
Raj

[seemak@ebay.com]

Dear highskyindia,

I have personally escalated this case to our PaisaPay team and they would get in touch with you at the earliest on the status of your PaisaPay remittance

Regards
Raj

[seemak@ebay.com]

Dear 1975gitu,

I have forwarded your concerns to our Trust & safety team and they would be sending you a detailed email on the process to get your account activated.

Trust this helps

Regards
Raj

[seemak@ebay.com]

Dear hydshoppe,

Mobile pricing is sensitive in popular brands and hence we have retained our FVF fees at 1% including brands like Byond that come with manufacturer warranty.

We have observed that seller warranty products are being listed in the other Dual sim category which are less price sensitive and can afford higher fees.

Regards
Raj

[seemak@ebay.com]

Dear tccindia,

Negative or neutral feedback left by the buyer, for technical defect in the product which is covered under valid manufacturer’s warranty/ guaranty and where seller has provided the item warranty card/VAT inclusive invoice which is required by the buyer to avail such warranty/ guarantee from the manufacturer/supplier as the case may be should be removed.

We would request you to send us the item numbers / case details to the Trust & Safety team for us to further look into the matter. You can mail us at inrswebhelp@ebay.com Further, also send us the case details for the 2nd example cited by you.

To address your concerns on unjust feedback received from the buyers, I would like to suggest Redressal options through which you can have your feedback reviewed for removal.

- Using the Feedback revision option: Communicating effectively with the buyers can help reduce post sales related concerns as most of the problems get mutually resolved between the buyer & seller. You can send a feedback revision request to the buyer to have your feedback removed. Link: http://pages.ebay.in/help/feedback/revision-request.html

- Feedback removal policies: We do have our Feedback removal policies in place to take care of exceptional cases / limited situations. Please do go through this policy http://pages.ebay.in/help/policies/feedback-removal.html to see if any of your Feedback rating falls under this

- CRF: Community Review Forum is a service powered by the eBay Community. eBay members make decisions about whether feedback is fair. You can file for cases by logging onto community court: http://www.ebaycourt.com/cc/courtindex.jsf

If there are any unjust feedbacks received with positive comments, would request you to write into Trust & Safety team to have it reviewed for removal.

Regards
Raj

[usefulwebproducts]

Are there likely to be any changes in rules for digital products?

[seemak@ebay.com]

Dear skabd,

Item Nos. 260772969760 and 260772964971 are the only 2 Items that are visible.

There may be some words in the Listing due to which Items might not be visible on the site. We would request you to end all other listings and relist the same. You can also mail back the Item No’s that he has ended so that we can give Fees Credits for the same. Please mail us at inrswebhelp@ebay.com

If you recently listed an item or revised a listing, it might not appear immediately when you search or browse. Although listings are generally searchable within 24 hours, to help make eBay a safe place to buy and sell, there are times when this might take longer.

Regards
Raj

[seemak@ebay.com]

Dear neeka_in1,

Currently there are no changes in the near future on digital products. We would suggest you to refer to our community announcement to look for any updates on policies.

Regards
Raj