Open House Discussion with Sharat, Sr Manager Trust&Safety, 29 Sep, 4-5 PM

[sapana@ebay.com]

Dear Members,

Please join Sharat Digumarti, Sr. Manager – Trust and Safety, in a discussion on the Trust and Safety topics and concerns that you have regarding the same. Sharat will be here for an hour to discuss various topics like user verification, site policies etc. You can post your question by clicking on the 'Post a reply button'

Host: Sharat Digumarti, Sr. Manager – Trust and Safety

Date: Friday, 29th September

Time: 4.00 PM to 5.00 PM (IST)

We look forward to seeing you then!

Thanks and Regards,
Sapana,
Community Development Team

[yash@ebay.com]

Dear veedeedirect

I have already responded and gave my views on SNP and to these specific questions


1. Feedback is not linked with a dispute, i.e., there are various combination in which Feedback and Dispute can operate hence withdrawal of rating cannot be completed treated as proof of resolution of SNP
2. Ideally a Power Seller should not be pulled up for Non Performance, however as mentioned in the above point there can be disputes against the seller without a feedback

I can assure you that good sellers like you are not penalized for just 1 negative rating received by one specific buyer and SNP doesn’t work based on 1 negative rating
Regards

Yash

[yash@ebay.com]

Dear anil1304

From your post it looks like you have lodged the dispute for the items, however not escalated for a claim under the buyer protection within the stipulated time of 60 days from the date of transaction.

I will forward this to our Customer Support team to review your dispute and they can suggest what best can be done on this particular transaction.

All users who follow the Buyer Protection Claim process are protection
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html
Regards

Yash

[yash@ebay.com]

Dear captb_kumar

Please report such sellers who you feel suspicious though email http://pages.ebay.in/help/contact_us/_base/index.html

Also there is also a feature for buyer called proxy bidding, click here to learn more http://pages.ebay.in/help/buy/proxy-bidding.html
Regards

Yash

[yash@ebay.com]

Dear rgchavan12

I will ask the processing team to expedite the disbursement and the team is working in ensuring the disbursement happen faster and user receives with 3-4 weeks from the time claim is approved
Regards

Yash

[yash@ebay.com]

Dear nahar_sv

We are taking action against sellers who are listing with excessive shipping charges and to really bring these items down on the site
http://pages.ebay.in/help/policies/listing-shipping.html
Buyers can play a vital role in reducing such listings by top buying such items which in turn reduces such listings by sellers
Regards

Yash

[yash@ebay.com]

Dear kannan_s74 and drvsood

Please check this link and follow the steps to be covered under buyer protection
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html

This would help you to recover the money
Regards

Yash

[yash@ebay.com]

Dear pras_31

Please contact our customer support through email and they would be able to assist you
http://pages.ebay.in/help/contact_us/_base/index.htm

Also in my earlier posts I have mentioned regarding Buyer Requirements which can also help you to block fraudulent bids
Regards

Yash

[yash@ebay.com]

Dear roohbir,

We are trying to work with the rights owners of these products to ensure we jointly address concerns related to piracy through VeRO Program ( Verified Rights Owner)

As reviewing items based on price is extremely challenging due to various factors and as ebay has zero tolerance for illegal items we are working out for a solution on this
Regards

Yash

[yash@ebay.com]

Dear manojit_banerjee

I have responded to this in an earlier response and our Buyer Requirements can help you to some extent

To know more about this, click on the link below
http://pages.ebay.in/help/sell/buyer-requirements.html
Regards

Yash

[yash@ebay.com]

Dear intellicomm6161

Thanks for your comments, however all our invoices to the sellers include the necessary service tax

In regards Seller’s to the tax records and compliance would be responsibility of the seller to comply with the law of the land. As you are aware ebay is a marketplace which includes both individuals and business sellers and we hope they are complying the required tax laws
Regards

Yash