Open House Discussion with Sharat, Sr Manager Trust&Safety, 29 Sep, 4-5 PM

[sapana@ebay.com]

Dear Members,

Please join Sharat Digumarti, Sr. Manager – Trust and Safety, in a discussion on the Trust and Safety topics and concerns that you have regarding the same. Sharat will be here for an hour to discuss various topics like user verification, site policies etc. You can post your question by clicking on the 'Post a reply button'

Host: Sharat Digumarti, Sr. Manager – Trust and Safety

Date: Friday, 29th September

Time: 4.00 PM to 5.00 PM (IST)

We look forward to seeing you then!

Thanks and Regards,
Sapana,
Community Development Team

[yash@ebay.com]

Hi,

Firstly my apologies for not being able to come yesterday!

Now I will start with responding to the remaining questions.
Regards

Yash

[yash@ebay.com]

Dear daveshivangi

You can find all the details of your transaction in My eBay, check this link
http://pages.ebay.in/help/myebay/manage-buying.html

If you still have any difficulty don’t hesitate to contact our Customer Service

Live Chat -https://livechat2.ebay.com/Chat/servlet/AppMain?__lFILE=index.jsp&grp=India
Email - http://pages.ebay.in/help/contact_us/_base/index.html
Regards

Yash

[yash@ebay.com]

Dear satheeshstamps,

PaisaPay is extremely safe and they disburse payments regularly to sellers and I not sure why the payment is held

I will ask some one to review you account and will hear from the respective team and would get your resolved within a week
Regards

Yash

[yash@ebay.com]

Dear abhi_oxford

Normally PaisaPay processes the orders in 48hrs and in the last 2 weeks there have been few delays in order processing. To improve the user experience now they are also working 7 days a week and these delays should ideally not occur
Regards

Yash

[yash@ebay.com]

Dear rajeshbalkrishnan

There are sellers who offer item on COD basis in select cities and ebay protects all transactions under our Buyer Protection Program and if the payment is made through PaisaPay the protection is upto Rs 50,000/-

The feature Ask Seller Question is helpful and you can seek clarification from the seller from whom you are planning to buy and the seller feedback from other buyers is another indication on how good the seller is

For our users we assist through Live Chat and email support and for correspondence you can send letter to our PO Box Address
http://pages.ebay.in/aboutebay/contact.html

For any legal matters the address is mentioned in the User Agreement
http://pages.ebay.in/help/policies/user-agreement.html
Regards

Yash

[yash@ebay.com]

Dear nitro_fashion

Thanks for you post and feedback. This is one of initiatives to interact with our users directly and we are now doing it frequently and hope to interact more regularly with our users

Ecommerce in India is still nacent and for most transactions would be from users who are new and who would have concerns and anxiety around online transactions. Keeping this in mind restricting to users who have higher feeback would have business implications. Having said this, we need reduce the number of frivolous or fraudulent bidders and we have few checks and restrictions in place and would be further tightened by later this year

As a seller you also have some ability to restrict purchases using Buyer Requirement restriction on your items
http://pages.ebay.in/help/sell/buyer-requirements.html

There are lot of initiatives by PaisaPay to improve and recently they moved to 7 day operations from 5 days a week and the members in the PaisaPay team would be better equipped to answer and will ask them to respond and also have a similar session with the users
Regards

Yash

[yash@ebay.com]

Dear chilukuri81

I am not sure why the seller did like this and I would exactly like you and don’t support this

I request you contact the seller and also give appropriate feedback on the transaction and if need be lodge a dispute. Your feedback would significantly help other members in taking a decision before make a purchase

You can visit our Security and Resolution Centre to lodge a dispute
http://pages.ebay.in/securitycentre/
Regards

Yash

[yash@ebay.com]

Dear honest_himachal

Thanks for posting on this workshop and I am extremely sorry to note the challenges faced due to the location and constraints related to computer, fax, email etc

I will inform our customer support team to get in touch and try to assist, however as you have mentioned with the limitations beyond the control of ebay would be difficult to address
Regards

Yash

[yash@ebay.com]

Dear amaniti-dwideva

I am sorry to hear about losing a customer like you and shall review some of our process and policies

To help other users in making the right choice of selecting the seller/product your feedback on the transaction would immensely help. Also the feedback and the disputes you lodge would help us to detect bad seller

As you might be aware we currently offer protection to our buyers through Buyer Protection program.

Thanks for your of suggestion of some random checking/inspection of items and we shall review in and come up with a solution which addresses this concern
Regards

Yash

[yash@ebay.com]

Dear upen_nath

Please check this link and follow the steps to be covered under buyer protection
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html

Under buyer protection we cover buyers who have paid not received the item or item is significantly not as described
Regards

Yash