Open House Discussion with Sharat, Sr Manager Trust&Safety, 29 Sep, 4-5 PM

[sapana@ebay.com]

Dear Members,

Please join Sharat Digumarti, Sr. Manager – Trust and Safety, in a discussion on the Trust and Safety topics and concerns that you have regarding the same. Sharat will be here for an hour to discuss various topics like user verification, site policies etc. You can post your question by clicking on the 'Post a reply button'

Host: Sharat Digumarti, Sr. Manager – Trust and Safety

Date: Friday, 29th September

Time: 4.00 PM to 5.00 PM (IST)

We look forward to seeing you then!

Thanks and Regards,
Sapana,
Community Development Team

[yash@ebay.com]

Dear skexports_in1

I am surprised to note that you have been suspended without any prior warning. Yes depending on the kind of violation we suspended all the linked accounts. At times we notice that some sellers don’t treat the alerts on violations seriously and which leads to suspension

I will ensure that a prior warning is sent before a suspension based on the kind of violation and its severity and in terms of reinstatement based on the proof requirements for each account the reinstatement would happen and it is not feasible to reinstate all the accounts automatically and there are very valid reasons for not making it simple

I suggest you contact PaisaPay team and in regards to the chargeback is initiated by the buyer through his Credit Card issuing bank and would suggest them to conduct a similar session with users
Regards

Yash

[yash@ebay.com]

Dear puriarun

You might have notices lots of questions on this session related to SNP ( Seller Non Performance) which addresses sellers who are not completing the transactions.

However it is necessary for buyers to leave feedback on such transactions from the sellers

PaisaPay doesn’t charge any processing fee from the buyer and buyer pays only the item price and the shipping charges as mentioned by the seller

Please write to Customer Support on the feedback you received from the bank and you would be covered under our Buyer Protection
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html
Regards

Yash

[yash@ebay.com]

Dear sandiep23

Please contact any bank which issues credit cards and most banks in India now offer Credit Cards. Credit Card are not sold and are issued based on the financial credentials and the respective bank’s approval procedure
Regards

Yash

[yash@ebay.com]

Dear halwawala_in1

There are multiple posts and would like to give a consolidated response

1. Every Site has around 100 plus policies and all policy violations have consequences
2. Each Site have certain policies based on locals laws which may not be applicable on other sites
3. All policy violations don’t have the same severity levels
4. Each country based on various parameters decides the severity and priorities

At any given point of time there would be around 100 Million listings on ebay and on an average close to 7 million listings are added each day.

Just for few listings I don’t think it is fair to say action is not taken.

Let me try and put this in perspective with an traffic example…Never jump a red light, however some do and some do and get caught and its not possible to have some one watching at each and every signal

I have already responded on policy violation, warnings, suspensions and reinstatement process
Regards

Yash

[yash@ebay.com]

Dear dsingh7777

Please check this link and follow the steps to be covered under buyer protection
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html
Regards

Yash

[yash@ebay.com]

Dear tadithar

I would suggest your fried to write to customer service and get her account reinstatement and regards the payment through PayPal and the protection I request to contact PayPal for any assistance. PayPal offers protection and if the payment is made through credit card you can also contact the credit card company and file for a chargeback

I will also forward this to Customer Support and will request to get in touch with her
Regards

Yash

[yash@ebay.com]

Dear tfm786

As a credit card holder your bank can do a chargeback on you request for an online transaction. Users who are asking for a claim under buyer protection do provide the proof of denial.

If your bank has denied giving the proof of denial, please inform the person with whom you are interacting regarding your claim and get yourself protected and the amount would be covered under the protection program
Regards

Yash

[yash@ebay.com]

Dear gdrkrishna

I would not be able to offer any support regarding the logistics and delivery of the item between you and seller. I recommend to contact some expert on Import and Export formalities
Regards

Yash

[yash@ebay.com]

Dear prasanta_72

Please check this link and follow the steps to be covered under buyer protection
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html

I would not know the specific problem related to your payment made through PaisaPay and I also suggest you contact the PaisaPay customer support who can give you more information
Regards

Yash

[yash@ebay.com]

Dear Members

I am also happy to announce a new verification method which would be helpfull for landline phone users. The verification code would be delivered through a voice call

This feature would be live very soon
Regards

Yash