Open House Discussion with Sharat, Sr Manager Trust&Safety, 29 Sep, 4-5 PM

[sapana@ebay.com]

Dear Members,

Please join Sharat Digumarti, Sr. Manager – Trust and Safety, in a discussion on the Trust and Safety topics and concerns that you have regarding the same. Sharat will be here for an hour to discuss various topics like user verification, site policies etc. You can post your question by clicking on the 'Post a reply button'

Host: Sharat Digumarti, Sr. Manager – Trust and Safety

Date: Friday, 29th September

Time: 4.00 PM to 5.00 PM (IST)

We look forward to seeing you then!

Thanks and Regards,
Sapana,
Community Development Team

[anil1304]

Dear Sharat,

The standard reply posted hereunder is not a TRUE FACT. I had initiated a claim process, which was closed by E-bay, without resolution. Since e-bay doesnot keep its transaction details on site, I am unable to prove it, but details may be checked by e-bay management.

Can you help??



Dear anil1304

I am sorry to hear about the bad experience you had. From the infomation and details you provided it seems you have not escalated the dispute for a claim under the buyer protection within the 90 days. If a user after lodging the complaint doesnot close or escalate to a claim the system would automatically close after the stipulated time

Please look at this link which give the details of buyer protection.
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html

I will ask one of team members to contact you directly and see what best assistance we can offer you

Thanks for you cooperation and happy to assist you through this discussion

Regards

Yash

[manishadiamond]

I still haven't received any reply to my post made earlier.
my Id is manishadiamond-uk
Can you let us know if any T & S team ever exist here in INDIA ?

[yash@ebay.com]

Dear manishadiamond-uk

I think it might been an error in asking you to fax to Australia and sorry for the inconvenience

In regards to selling limits this is based on a pattern we restrict and previous user history


Thanks
Regards

Yash

[cybersumit]

Dear Mr. Sharat,
My user id is babin04.
I have not received the Paisapay payment for Rs. 303.80 for the period ending 26.09.2006. I have escalated the matter on mail to Paisapay customer support with no reply, then I contacted on live chat only to know that it is on hold for the reason that I have to send the Proof of Delivery for the subject transaction.
Now you may be aware that POD of the couriers are generally received after 20-30 days from the date of Dispatch.
How is this that everytime I will send n item I will have to send a POD, in that case huge amounts will get blocked. This is simply not accepted. Can you pls. help to release the payment. (this problem never existed in the past.)

[cybersumit]

Dear Mr. Sharat,
My user id is babin04.
I have not received the Paisapay payment for Rs. 303.80 for the period ending 26.09.2006. I have escalated the matter on mail to Paisapay customer support with no reply, then I contacted on live chat only to know that it is on hold for the reason that I have to send the Proof of Delivery for the subject transaction.
Now you may be aware that POD of the couriers are generally received after 20-30 days from the date of Dispatch.
How is this that everytime I will send n item I will have to send a POD, in that case huge amounts will get blocked. This is simply not accepted. Can you pls. help to release the payment. (this problem never existed in the past.)

[babin04]

Dear Mr. Sharat,
My user id is babin04.
I have not received the Paisapay payment for Rs. 303.80 for the period ending 26.09.2006. I have escalated the matter on mail to Paisapay customer support with no reply, then I contacted on live chat only to know that it is on hold for the reason that I have to send the Proof of Delivery for the subject transaction.
Now you may be aware that POD of the couriers are generally received after 20-30 days from the date of Dispatch.
How is this that everytime I will send n item I will have to send a POD, in that case huge amounts will get blocked. This is simply not accepted. Can you pls. help to release the payment. (this problem never existed in the past.)

[yash@ebay.com]

Dear touchnshine

Thanks for your suggestion, I will inform the Power Seller team about your suggestion and see how we can implement
Regards

Yash

[yash@ebay.com]

Dear romim_in1

I suggest you take extreme caution while executing international transactions and especially if the payment is not received. Never ship the item before you receive and don’t agree for Western Union or another instant money transfer
Regards

Yash

[yash@ebay.com]

Dear goanjewels

Ebay has a very powerful tool that enables you to decide the kind of buyers who can bid/purchase your products. This tool is called the “Buyer Requirement Tool”, which enables you to select the criteria of buyers.

Currently you can block buyers who do NOT meet all or any of the below criteria:


• Have a negative feedback score
• Have received Unpaid Item strikes
• Are currently winning or have bought '1-100' of your items in the last 10 days
• Are registered in countries to which you don't ship

You can also ask your bidder to verify himself via SMS before he bids/purchases your product. This is specially useful if you are listing high value product.

To set your buyer Requirements, follow the instructions below:

a)Log into “ My Ebay Page”
b)Under “ My Account”, click on Preferences
c)Under Buyer Requirements, click on “ Edit” & select your criteria’s

I would strongly urge you to go through these tools in details which may help you reduce number of unsuccessful transactions.

To know more about this, click on the link below
http://pages.ebay.in/help/sell/buyer-requirements.html
Regards

Yash

[manishadiamond]

Thank you for making ERRORS
It really made me feel good than you can make ERRORS and than not even provide for why this all has happened, If only you understood what your errors can HARM the bussiness we are trying to do.
Its has really made me MAD to find that these so called ERRORS are repeated every week
Good work Keep it up