Dear Cameras_n_such
I have take this discussion about differential registration process and such a registration process already exists on ebay, however the adoption of business registration is low
I agree that there are lots of posts regarding the bad sellers, however there has not been any change in what we are seeing internally. The number of fraud cases is extremely low. One can also see the number of cases where buyers are asking for resolution which is more than 3 month old transactions
The current concerns seem to the need to increased interaction with such buyers and helping them completes the buyer protection claim process.
On the restocking fee – I think as look as it is mentioned in the description and buyer is aware of this before purchasing it should be acceptable. As long as the seller provides the proof of refund it should be okay. However if majority of the transaction are refund we then also need to look from the perspective of whether such a seller is good for site
For ebay it would not be feasible to check the seller sourcing and vetting. I would look at this and see if we need to put some basic guidelines of item description
As mentioned in my earlier post Seller Non Performance issue is a concern, however we would try and change the reinstatement criteria and as you can also see in this response of buyer complains and asking resolution for transaction more than 3 months old there is a some merit in current SNP warning and asking sellers for resolution
Regards
Yash
Regards
Yash
