Open House Discussion with Avnish Bajaj, Chairman - eBay.in

[rohit@ebay.com]

We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat with the eBay India Management Team.

Join Avnish Bajaj, Chairman - eBay.in, for a discussion on buying and selling on eBay India. Avnish will be available on this thread on Tuesday, the 23rd of August, 2005 from 5:00 PM to 6:00 PM IST, for an interactive session with our users.

Make the most of this Open House Session to interact with Avnish, provide him your feedback, and ask him any questions you might have related to trading on eBay.

You can submit your questions before or during the event by making a post on this thread. For help on using the discussion boards, please click here.

See you on the 23rd at 5:00 PM!
Regards,
Rohit
Community Development Team

[pc_gaming_store]

Thanks Avnish!

For two months now we were continuously in touch with the eBay staff with respect to payment not reflecting in our account and nothing was being done.

One post here and the issue has been resolved!

Thanks a lot for your help and promptness in helping solve our issue.

Best of luck for the future and we do hope we will ahve more such sessions with you in the future!

-Regards,
pc_gaming_store

[anithajohn]

Hello,

I dont know why there is a difference. Carrot and stick approach might work. Editing the rating system would be a good idea. A blanket rating is not enough. Individual ratings on different aspects of selling is needed. If you have a certain percentage of negative ratings, you should be required to give an explanation. I dont know if that system is already in place. Percentage reliabilty as part of sellers ID History would be nice. That should be calculated on the basis of shipping time, replies to queries, accuracy of product description, customer service, etc. Reliabilty should have its reward as well. If you get sellers and buyers from EBay for conferences and brainstorming sessions I am sure a lot of good ideas will come up. Good luck, Anitha John

[drheena]

hi,Ia m DR Heena,one of ur members.i had taken a kids black board wth stand arnd first week of august to be deliverd in mumbai,india.i had taken it online as i am in UK presently.it was for my dear nephew on his birthday.i have been sending two to three messages till now stating that the stand of the black board is not in good condition so not in use by my family.i got reply 2 weeks back saying that i mend it from a carpenter.my brother tried to do this but it could not be mend.i had mailed 10 days back to ask u if u can replace it as it is not in use or i want my money back.i havnt got any reply as yet.please do reply to this mail else i would have to send it back to u.please do the needful.
thanking u.hoping for a reply soon.

[rohit@ebay.com]

Hello anithajohn,

Thank you for your feedback. As Avnish has mentioned, editing of ratings might not be a good idea as it can be misused for blackmailing users (I will change my negative rating to positive only if you...). Secondly, feedback is an integral part of eBay, and any change in this system will impact users from all over the world. So any change will have to take into consideration potential impact on the entire eBay community worldwide.

We have a programme called 'Voices' where we invite select buyers and sellers to our office for a day long discussion on buying and selling on eBay. We also hold Seller Meets in top cities to interact with our Top Sellers in these cities. We will continue to hold such programmes and look forward to getting constructive feedback from our participants in these programmes.

For users who are not part of these programmes, we have the Discussion Boards. The purpose of the boards is for our users to interact with each other and with us and provide us with their feedback regarding eBay. We hope more users such as yourself will be regular posters on these boards. Regards,
Rohit
Community Development Team

[rohit@ebay.com]

Hello drheena,

I am sorry to read that the item you received was not in good condition to be used. eBay has an online process by which you can try to resolve your dispute with the seller. You can view details of this process here - http://pages.ebay.in/help/policies/inr-snad-policy.html.

If you are unable to resolve your concern through the dispute process, you may then be eligible for reimbursement through eBay's Standard Purchase Protection Program. You can read about this program here - http://pages.ebay.in/help/tp/esppp-coverage-eligibility.html

I hope you will find this useful. Regards,
Rohit
Community Development Team

[kritidesigns]

HELLO ROHIT,
I WANTED TO BRING TO NOTICE THAT THE NEW BUYER ARE FACING PROBLEM, THEY DON'T KNOW THAT IF THEY WANT TO PAY BY CREDITCARD THEY HAVE TO CHOOSE OPTION PAISAPAY AND NOT OTHERS.THEY CHOOSE OTHER AND THEN SEND A MAIL THEY ARE NOT ABLE TO PAY BY CREDITCARD, THIS IS HAPPENING ESPICALLY WITH NEW BUYERS.WE ARE NOW GOING TO START WRITING IN OUR LISTING IF THEY WANT TO TO PAY BY CREDITCARD TO USE PAISAPAY OPTION.WE ARE LOOSING BUYER BECAUSE OF THIS.PLEASE ADVICE

[gracedesignerjewellery]

Hello I am writing behalf of SUNHARCOLLECTION.WE HAVE BEEN TRYING TOGET ACC ACTIVATED BUT NO HELP FROM THE CUTOMER SUPPORT. THIS IS The PROBLEM.IT HAS BEEN SO MANY DAYS IN DRASTIC MEASURE WE ARE PRESETING OUR WHOLE CASE IN FROM OF U SO WE APPLEAL TO REINSTATE OUR ACC.WE SENT ALL THIS INFORMATION AND CUSTOMERCARE RESOLVED ONLY TWO DISPUTE.WHAT ELSE DO U WANT US TO DO IF YOU CHECK OUR ACC ALL ISSUES HAVE BEEN RESOLVED DELIVERIES MADE.
AND OUR QUETSION IS DEFINE COMPLAINT
CUSTOMER SUPPORT HAS TAKEN NUTERAL RATING AND NEGATIVE RATING HAS COMPLAINT, IF A BUYER DOEN’T RETUN THEITEM THEN HOW CAN WE OFFER REPLACMENT AND REFUND WE HAVE LISTED IN OUR LISTING CLEARLY.I APPEAL TO OTHER EBAY MENBER DO WE LOOK LIKE FRAUD THATWE GOT 9 NEGATIVE RATING AND MORE THEN 72 POSITIVE RATING.PLEASE GIVE YOUR COMMENT.WE DON’T KNOW WHAT ELSE TO DO.WE HAVE SO MUCH MONEY STUCK IN PAISPAY WHOSE DELIVERIES WE HAVE MADE AS MORE AND MORE UNNECCASRY DISPUTES WERE OPENING.just for 6-7 compalint u closed our STORE WE WERE PAYING 2000RS FOR THE PREMIUM STORE THAT MONEY WAS NOT REFUNDED OR ANYTHING HOW DO U EXPECT US TO DO BUSINESS AND TAKE PART INYOUR PROMTION IF THERE IS ALWAYS A FEAR FOR SUSPENSION.


eBay India Customer Support wrote:
Hello,

Thank you for taking the time to write eBay Customer Support. I realize
that this situation may be frustrating and I can certainly understand
your position. My name is Krish, and I have provided some information
below that will help clarify what your options are in this situation,
and what we can do to assist.

Based on the information that you have provided, I have noted the
resolution for the following items on your account:

5012031678 - datta.pritam@gmail.com - pritamdatta
5011409495 - sulochanavbhat@yahoo.co.in - noopura_in1

The following list of transactions must still be resolved before your
account is eligible for reinstatement:


Complaints of Item Not Received (FB):

5009677600 - vijaya.raghavan@clubmahindra.com - ariyurswaminathan123
I HAVE NOT RECEIVED THE MATERIAL THOUGH THE AMOUNT IS DEBITED ALREADY PL EXPLAIN



Buyer has confirm the receipt of item still customer support doen’t take the issue as resolved.what more do u want!!!



5012983505 - puneeths007@yahoo.com - ranup007
X-Apparently-To: sunharcollection@yahoo.co.in via 202.43.219.165; Wed, 24 Aug 2005 07:44:17 +0530
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Date: Tue, 23 Aug 2005 19:14:14 -0700 (PDT)
From: puneeth s
Subject: Re: Your eBay item has been shipped.
To: Sunhar Collection
In-Reply-To: <20050821005437.54101.qmail@web8508.mail.in.yahoo.com>
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="0-1746490925-1124849654=:44091"
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Content-Length: 2276


Hello Sir/Madam,

I have received my item from Sunhar Collection.

Thanks & Regards,

Puneeth .S




5011409495 - sulochanavbhat@yahoo.co.in - noopura_in1

the buyer has given negative rating

Purchased the item on 10th July, paid same day, till date didn't get.
Buyer noopura_in1 ( 78) 29-Jul-2005 19:335011409495Follow-up by
noopura_in1: seller sent a diff. item, I've sent it back, at last I got
the cash.Not happy. 12-Aug-2005 11:48

buyer has received the item but returned it and we have refunded the
amount. She has acknowledge the receipt of cash in her followup remark.


Still it is an open issue why???


5010603401 - kausar.shaikh@ril.com - kausar_shaikh
item not received as on date.
Buyer kausar_shaikh ( 7 ) Jul-29-05 02:01 5010603401

buyer gives rating without asking us the status

item dispatched on 25/07/2005 vide docket no. 77151663 dated 25/07/205.

Buyer has confirmed its receipt on phone . I am waiting for the
confirmation by mail.
original docket has been sent to you by fax for confirmation

still not received
Buyer lindad214 ( 126) Jul-12-05 15:56 5008060827

WE GAVE THE PROOF TO EBAY THAT IT WAS DELIVERED
Item have been dispatched in combined shipping and received by buyer
as per following details:-

www.usps.com

03043490000313873738

Label/Receipt Number: 0304 3490 0003 1387 3738
Status: Delivered

Your item was delivered at 5:04 pm on July 20, 2005 in DALLAS, TX 75243

Buyer has given neutral rating on 13/07/2005 and and item was received
by buyer on 20/07/2005.
still ebay is not ready to this proof as resolved, we even got all postive rating from thebuyer.





Complaints of Significantly Not As Described (FB):

THESE TWO ARE NETURAL RATING HWO CAN THEY BECOME COMPLAIN AND FROM OUR SITE WE DID THE BEST.

5008344848 - paragshellikeri@yahoo.co.in - paragshellikeri

I can certify that item send was as per discription and photo given on
ebay page.

I have asked the buyer TWO TIMES that if he has not liked the item, he
can return

the item for full refund as per terms of ebay. Buyer has not responsed
till now.

:

first two mails



Dear sir

This is in reference to item no. 5008344848 purchased by you. If you
have not liked

the item, you can return it for full refund as per terms of ebay.

sunhar collection
3 rd recent mail

Date:Sun, 21 Aug 2005 02:35:32 +0100 (BST)From:"Sunhar Collection"
Add to Address BookSubject:sunhar
collectionTo: "Parag Shellikeri" [input]
[input] [input] [input] Hello

you have given following rating :

item not as per photograph,poor response
Buyer paragshellikeri ( 3 )26-Jul-20055008344848
I have already written you that if you do not liked the item, you can
return it for full refund.

I have not received any reply from you till now. please reply.

sunhar collection

WHAT DO U WANT US TO DO BEG? THREE EMIAL WE HAVE SENT!!!THEN EBAY WANT US TO USE SQUARE TRADE. FOR SRS200 SPEND $29.99 THAT IS APPX RS1200 IS THAT PRACTICAL???


5014522251 - clararaj63@yahoo.co.in - clararaj


buyer has returned the item and asked another one which I already have
dispatched through pod no. h21380711 dated 20/08/2005 of dtdc.

Buyer has been already requested to review the rating and give feed back
again.

Date: Tue, 23 Aug 2005 11:26:08 +0100 (BST)
From: "clara raj" Add to Address BookYahoo! DomainKeys has confirmed that this message was sent by yahoo.co.in. Learn more
Subject: Re: sunhar collection
To: "Sunhar Collection"

Thank you so much, I received the item in good condition. I have received 2 sets. I have sent DD for this item listed below.
HE STILL WANT TO DO BUSINESS WITH US BUT OUR ACC IS NOT GETTING ACTIVATED


Online Dispute Console: Open Disputes (INR & SNAD):

5012423698 - sona.hans@gmail.com - sona181
5009678613 - krishnan@cucumberconsultants.com - krishnan.cucumber
I have dispatched my cheque no. 564988 dated 08/08/2005 through pod no. s13605870 dated 20/08/2005
of dtdc.
Pl acknowledge.

5013298096 - yaafaisal@yahoo.co.in - yaafaisal
Aug-01-2005 yaafaisal Closed
PeaPearls Necklace with Free matching Earrings (5013298096) View dispute
Previous messages
yaafaisal Aug-19-05 at 09:59:51 PDT
Dispute Closed Final Comments: Thankyou. But be promt is answering the quieries soon. All the best. Take care bye




5016320103 - raghu_nair@hotmail.com - raghunair

Aug-04-2005 raghunair Closed
KD DESIGNER SIMULATED BLACK DIAMOND+ PEARL EARRING (5016320103) View dispute

Previous messages
raghunair Aug-19-05 at 20:54:26 PDT
Dispute Closed Final Comments: The item was delivered about 2 days ago. You may close this case.With regards, Raghu





Aug-01-2005 yaafaisal Closed
PeaPearls Necklace with Free matching Earrings (5013298096) View dispute



Jul-29-2005 noopura_in1 Closed
BEAUTIFUL PAIR NAVRATAN KADA - NO RESERVE - BID NOW (5011409495) View dispute

IN THE FORUM YOU SAID COMPALINT IS THE ONE WHICH IS OPENED IN DISPUTED CONSOLE, THEN WHY ARE THE NETURAL RATING TAKEN AS COMPLAINT.FOR EG WE GOT THIS RATING.

[gracedesignerjewellery]

SUNAHRCOLLECTION

HELLO THIS WHAT WE ARE SAYING TOO, IF A DISPUTE IS NOT IN DISPUTE CONSOLE HOW ARE WE TO SOLVE IT.OUR ACCOUNT HAS BEEN SUSPENED FORTHE NEGATIVE RATING AND NETURAL RATINGS.WE DID NOT FIND ANY DISPUTES IN MOST OF THEM, WHATEVER WAS IN DISPUTE WERE RESOLVED AND CLOSED.pLEASE GIVE US YOUR COMMENT.WE HAVE GIVE YOU ALL THE DETAILS WHAT WE SENT TO CUSTOMER SERVICE AN DNOTHING HAS BEEN DONE, IT IS REALY DISCOURAGING.


Thank you for joining this session. Let me first reply to the questions you had posted earlier.

On eBay, an user need not give a negative ratings to file a complaint, unlike on Baazee. A complaint is any dispute which a buyer has filed against a seller

OTHER SELLERS PLEASE GIVE YOUR COMMNENT HAVE WE NOT DONE WHATVERE WE COULD???SUPPORT US.

[gracedesignerjewellery]

SUNHARCOLLECTION
AFTER GIVING ALL THE EXPLANTION AGAIN WE GET SAME EMAIL TODAY!!!CUT AND PASTE.
mR rOHIT WHAT DO YOU EXPECT US TO DO??kINDLY ADVISE.pLEASE SOLVE OUR PROBLEM.WHAT DO YOU WANT US TO DO.HOW MANY TIME SEND SAME EXPLANATION TO CUSTOMER SERVICE.

Hello,

Thank you for taking the time to write eBay India with your issues. My
name is Ravi and I will be handling your account issues today.

Based on the inforamtion that you have provided, I have noted the
resolution for item # 5012983505 on your account.

The following list of transactions must still be resolved before your
account is eligible for reinstatement:

Complaints of Item Not Received (FB):

Complaints of Item Not Received (FB):

5009677600 - vijaya.raghavan@clubmahindra.com - ariyurswaminathan123
5012031678 - datta.pritam@gmail.com - pritamdatta
5008060827 - crimestrike@sbcglobal.net - lindad214
5011409495 - sulochanavbhat@yahoo.co.in - noopura_in1
5010603401 - kausar.shaikh@ril.com - kausar_shaikh
Complaints of Significantly Not As Described (FB):
Complaints of Significantly Not As Described (FB):

5008344848 - paragshellikeri@yahoo.co.in - paragshellikeri
5014522251 - clararaj63@yahoo.co.in - clararaj
Online Dispute Console: Open Disputes (INR & SNAD):


Online Dispute Console: Open Disputes (INR & SNAD):

5012423698 - sona.hans@gmail.com - sona181
5009678613 - krishnan@cucumberconsultants.com - krishnan.cucumber
5011409495 - sulochanavbhat@yahoo.co.in - noopura_in1
5013298096 - yaafaisal@yahoo.co.in - yaafaisal
5016320103 - raghu_nair@hotmail.com - raghunair

*Please note that proof of shipment (i.e. tracking numbers) will not be
accepted as evidence of resolution for the complaints of items that are
Significantly Not As Described against your account

[gracedesignerjewellery]

MR Avnish Bajaj WE APPLEAL TO YOU WE ARE LOOSING BUSINESS AND MONEY,WITH PREMIUM SHOP WE HAD SO MANY ORDER TO FILL , IT IS EFFECTING EVERYTHING DELIVERIES OF THOSE ORDERS.KINDLY SOLVE OUR PROBLEM.WE ARE JUST GETTINGCUT AND PASTE RESPONSE AGAIN AND AGAIN FROM CUSTOMER SERVICE.

SUNHARCOLLECTION.