Open House Chat with Prashant Kumar - Sr Manager- PaisaPay, 31 May (4-5 PM)

[sapana@ebay.com]

Dear Users,

We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat, seek clarifications and leave feedback with the eBay India Team.

Join Prashant Kumar, Senior Manager - PaisaPay, for an online discussion on PaisaPay.

Prashant will be available on this thread on Wednesday, the 31st of May, 2006, from 4:00 PM to 5:00 PM IST, for an interactive discussion with our community members.

You can submit your questions before or during the event by making a post on this thread. For help on using the discussion boards, please Click Here

See you on the 31st at 4:00 PM!

Thanks and Regards,
Sapana,
Community Development Team

[jai@ebay.com]

Dear mobilesncables,

I have give point wise answers to your questions:


1) Discontinue sending cheques..
Please see my reply at the beginning of this session.

2) Try to decrease ur % margin
I firmly believe that we are charging low fees for PaisaPay. What is a great value add is that PaisaPay provides full protection to Sellers on fraudulent usage of credit card. If you think about it this not a small protection for sellers. You can check the online industry rates for loss on account of chargeback and would be surprised to note that for many it may be even more than the full fee that we charge you for PaisaPay.

3) In the Current Paisapay transaction.. the NOTE is empty...
We have noted this and would keep in mind for future enhancements

4) Sometimes if we have to refund money to customer....
I think it is a good suggestion. I would get this change incorporated in our system immediately.

Regards
Prashant

[jai@ebay.com]

Dear mysalesoffer,

Thanks for your posting.

I think you have a good suggestion. We want to continiously improve PaisaPay services. We will certainly keep this in consideration in our product enhancement priortization. We will keep you informed on this.

Regards
Prashant

[jai@ebay.com]

Dear Nadim (king.dealer),

First of all thanks for the positive feedback on PaisaPay!

On your query related to make online transfers in seller's account, please see my reply at the beginning of this session.

We do not have the system like PayPal that you mentioned above. PaisaPay payment has to be done for an underlying eBay listing.

Regards
Prashant

[jai@ebay.com]

Dear Amitava (amitava123gems),

Many thanks for the whole-hearted support! Thank You!!!

Regards
Prashant

[indconcepts]

Dear Prashant,

Thanks for the reply to my post.

So, I can send the AWB number (if trackable on Courier Company's Website) along with photocopy of the AWB original receipt......in case I don't possess the POD or DRS.

Thats great.

regards

Umang Midha .

[jai@ebay.com]

Dear treasurehut-net,

Thanks for appreciation of our service. We will continue to make improvements in our processes.

Currently we do not have plans to extend the service of PaisaPay outside of eBay India.

On your query related to make online transfers in seller's account, please see my reply at the beginning of this session.

There are no plans to enable Indian sellers to transfer money from PayPal to PaisaPay account.

Regards,
Prashant

[jai@ebay.com]

Dear arbinds2000,

PaisaPay is just a pass through of money between buyers and sellers. It does not take judgments on behalf of users. PaisaPay receives the money from the buyers and pays to the sellers. In case you want a refund, your seller should approve of the same. Else you can get protection under eBay Buyer Protection. regarding your concern on the time taken under Buyer Protection, I will pass on the feedback to the concerned team.

Regards
Prashant

[jai@ebay.com]

Dear Vikram (vikram93),

You are right - Sivakasi is not in the list of cities supported by PaisaPay. I will talk to our payment processor, HDFC Bank to see what can be done in this case.

Regards
Prashant

[jai@ebay.com]

Dear acbansal,

As this question is related to selling policies, I will pass on your feedback to the concerned team.

Regards
Prashant

[jai@ebay.com]

Dear nidhisodhani,

I checked the transaction status and at the moment it is showing as confirmed.

I would like to give you a brief description of why this problem occurred: At times some bank direct debits go in Pending Status due to drop-offs (i.e. user went to bank site, made the payment successfully on the bank site, but there was no real-time communication back to eBay by the bank that the said payment was successful - hence the payment status on eBay did not change from "Pending" to "Paid" even though the buyer's bank a/c would have been debited immediately).

Our reconciliation process takes care of these instances and changes the payment status of these drop-off transactions once the payment has been received by eBay from the bank. However this process takes 48 hours.

Regards
Prashant