Open House Chat with Prashant Kumar - Sr Manager- PaisaPay, 31 May (4-5 PM)

[sapana@ebay.com]

Dear Users,

We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat, seek clarifications and leave feedback with the eBay India Team.

Join Prashant Kumar, Senior Manager - PaisaPay, for an online discussion on PaisaPay.

Prashant will be available on this thread on Wednesday, the 31st of May, 2006, from 4:00 PM to 5:00 PM IST, for an interactive discussion with our community members.

You can submit your questions before or during the event by making a post on this thread. For help on using the discussion boards, please Click Here

See you on the 31st at 4:00 PM!

Thanks and Regards,
Sapana,
Community Development Team

[jai@ebay.com]

Hi Devesh (cameras_n_such)

I have already answered your queries in my earlier posts. As of now we do not have plans of revising PaisaPay fees or offering phone support for buyers.

Regards
Prashant

[jai@ebay.com]

Dear premostyl,

Thanks for appreciating our services. Such feedback motivates us to continiously enchance our service to users.

On you point about transferring money online, please refer to my response at the beginning of the session.

Regards
Prashant

[jai@ebay.com]

Dear Swarup (emailswarup),

You have given an interesting suggestion. However what we have seen is most of the sellers would prefer to receive money more frequently, and not less 🙂

I have answered earlier on the suggestion to transfer money online.

Thanks for your valuable feedback on our services.

Regards
Prashant

[jai@ebay.com]

Dear Swarup (emailswarup),

PaisaPay refunds the full amount to the buyer including the shipping charges. However this is applicable only for items paid through PaisaPay.

Regards
Prashant

[snrama]

Hi,

One more suggesion. We can't view the transaction details after few weeks (I mean 2 weeks) later.

So please keep the details of payments for few more like 90 days or 6 months and this will certainly help sellers. ---------------
With Regards,
Navaneeth (snrama) 😉

[jai@ebay.com]

Dear assemblerz,

Thanks for your positive feedback about our services.
As I said earlier I am looking at ways to reduce the time take for verification. I am aware of the impact it can have in the overall transaction fulfillment and customer satisfaction.

In between we faced some problem with ICICI Bank Transfer payments. This has been resolved now.

Regards
Prashant

[jai@ebay.com]

Dear sjewelsdk,

Thanks for your feedback. We are looking at ways to improve our verification system.

Regards
Prashant

[jai@ebay.com]

Dear Karan (spedfast),

The documents sent to PaisaPay are protected using best standards. Only authorised employees have access to this information. You can read more about the protection from this link http://pages.ebay.in/help/policies/paisapay-policy-data-privacy-security.html

This link is included in the email sent to the buyer requesting him to send his card copy to eBay.

As I had commented earlier, we are looking at ways to improve the time taken to verify these transactions. You will surely see improvements on this front in near future.

Regards
Prashant

[jai@ebay.com]

Dear rakesh (ristcomputers),

As I have indicated earlier in the session, we are looking at ways to bring down the time take to verify transactions. You will see improvement in this area in near future.

Regards
Prashant

[jai@ebay.com]

Dear assemblerz,

THanks for your posting. I will pass on your feedback to the relevent team.

Regards
Prashant