Open House Chat with Kashyap Vadapalli - Director, Category & Business Dev

[seemak@ebay.com]

Hi Everyone,

We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat with the eBay India Team.

Join Kashyap Vadapalli, Director - Category & Business Development for an online discussion on selling on eBay India. We look forward to your suggestions for further improving the selling experience and also answer your eBay related questions during the Open House discussion.

Kashyap will be available on this thread on Tuesday, 15th March 2011 from 4:00 PM to 5:00 PM IST, for an interactive discussion with our community members.

You can submit your questions before or during the event by making a post on this thread.

See you on the 15th at 4:00 PM!

Regards,
Seema Khanna
eBay India

[reliableenterprise]

Sir
there are many question on CRF
what is ur reply for the same
all seller are not happy with CRF as we get the same reply what ever prof we give while appealing..

Regards
Reliable Enterprise
Mustafa

[kashyap@ebay.com]

Dear learningratnas,

We appreciate feedback from our community which would only help us improvise on our product & the services that we would offer to offer a better selling platform to our sellers.

I resonate with you on Books being an important category and we have plans on promoting books which we would share as appropriate.

Your suggestions on expanding books to cover learning resources have also been taken & we would be incorporating educational content as well.

We at eBay understand the requirement of our sellers for a shipping solution & we have been working on a logistics solution which will cater to your need.

I appreciate the fact that you have provided very specific examples of the solutions you expect, this feedback is being shared internally for consideration, we are in the process of putting in place some support for both books and logistics and will add your ideas to the mix before arriving at a final design/policy etc.

Kashyap

[kashyap@ebay.com]

Dear mobilestore4u,

I acknowledge the fact that there have been teething issues in ensuring that the monies collected are remitted to the respective sellers on time.

We are constantly engaging with the Couriers on this issue and are addressing the same with them on a priority basis.

Cash on Delivery presents a huge opportunity for growth in a market like India where issues such as lack of touch & feel and non-availability of credit/debit cards, are barriers to shopping online.

We are committed to making this a success and request the co-operation of all sellers in adopting the same.

Pertaining to the examples given by you, we have reached out to the sellers whose payment was delayed and their concerns have been addressed.

Kashyap

[kashyap@ebay.com]

Dear mobilestore4u,

Brands play an important role in building the market place & we relook the categories to keep pace with the developments in the market. As part of the category restructuring, we would be adding Onida in the list of the brands to enable sellers to list in the appropriate category. Mobiles with Manufacturers warranty have an FVF of only 1% considering the low margins in which the sellers deal.

Forme & Lephone do not have a Manufacturer’s warranty and these phones are less price sensitive, it provides sellers with levers to offer discounts on these phones.

Kashyap

[kashyap@ebay.com]

Dear carsaccessories,

I have been informed by my team that you have spoke with Praseeth and your concerns are now resolved.

I am sure you will get the best response when you engage with your account manager but in case you have other generic ideas you can write to roadtosuccess@ebay.com

Kashyap

[kashyap@ebay.com]

Dear MemoryCardsIndia,

I understand that you have a discussion with your Account Manager on growing your business and currently you are satisfied with the overall sales.

There are lot of factors that could impact your sales. Needless to say, price leadership is the key in technology products. Apart from that, the supply of your items to increase visibility of your products, participating in promotions, shipping cost, offering free shipping, item description, communication with potential buyers play an important factor towards your sales.

We were facing some intermittent issues with our payment processing infrastructure and there were small windows of time ranging from a few minutes to about an hour or so where payments did not go through. These instances were resolved in half an hour. I would suggest you to report any such issues to our Customer Support team in case you face this in the future.

Kashyap

[kashyap@ebay.com]

Dear wtplindia,

Thanks for providing us with the details of your payment. On checking with my team, Ive been informed that your payment wasn't updated in the system due to a technical issue.

However this has been resolved and it should reflect in your account within few hours.

Feel free to get in touch with our Customer Support team for any assistance.

Kashyap

[kashyap@ebay.com]

Dear rishi15121989 ,

Our team members do follow the policy that we have set-up for delivery proof. It seems like you have a specific case/instance/example where - Online track-able Proof of Dispatch has not been accepted, we will have someone from our team reach out to you to understand the specifics.


Kashyap

[kashyap@ebay.com]

Dear 1986himanshu,

I’ve been informed by my team that someone from our PaisaPay department has already got in touch with you few days back. We will make sure that someone reaches out to you once again addressing your concerns.

Kashyap

[madman420840]

does ebay guarantee applies when buy used items from sellers ???????????????