Hello Prashant,
Nice to have u for discussion, because since few months we are writing here & there our suggestions and grievances with no solution.
# We sell Real Gold and Diamond Jewellery and most of our buyers are from abroad. From our place Siliguri, only Speed Post carries Jewellery. Though very few couriers like Fedex are allowed to carry Jewellery but they have offices in New Delhi, Mumbai only.
In new paisapay, 10 days/21 days are given for delivery. I am writing from my experience, 3 out of 10 parcels reaches in 45-50 days. After despatch, it is not in our hands. If after 21 days parcel donot reach,buyer claims, and suppose after a wait of 7-10 days PaisaPay refund the money and then parcel reaches, who will be responsible ?
# In Paisapay, it is stipulated, if despatch is not made in 7/10 days, permission has to be taken from buyer for extension.
I suggest - very few buyers know latest Rules - so if any buyer donot reply or extend, it should be presumed as extended.
# In International sales - great problem arise when for any reason, buyer returns the product, paisapay will just verify the Proof of Return despatch by Buyer and refund the Money.ItEven it willnot be in Seller Protection. But when any parcel comes to India, it stucks at Mumbai customs office for clearance and it is impractical to get it cleared by a seller.We have very bitter experience in this regard where we lost Rs 11,000/-
I Suggest: Refund should be done only after receipt by seller.
# Most Important: PaisaPay is being focussed in a very big way but while paying by International buyers, PayPal is much Easier and preferred. PayPal is also Ebay Company. Why PaisaPay has so many hurdles like scan copy of Credit Card etc, which is very difficult to execute by a buyer from overseas. The system should be just at par with PayPal.
You will be surprised to read, when I raised this issue to Category Manager, they suggest me to receive payment through Paypal to avoid complication. How Funny solution. Being Ebay India Managers,instead of removing hurdles in PaisaPay, suggest to accept through PayPal.
I hope, you are the right person to look in the greater interest of Ebay.
Thanking You,
Ashok Agarwal
Proprietor