Online Workshop on PaisaPay

[indraneel@ebay.com]

Hi everyone,

This is Prashant Kumar, Business Head, PaisaPay

As announced in Rajan’s open house earlier last month we have been working to deliver on the additional requirements of our community to make PaisaPay a best-in-class payments system. We have already relaxed Express Remittance criteria and we would also announce the launch of PaisaPay Seller Protection Program on 31 March.

It is very important that we understand your views and expectations from PaisaPay. I will be here for an hour from 4 – 5 PM on Thursday, 3rd April to answer your questions regarding PaisaPay. I will also share some of the upcoming product enhancements in PaisaPay. Please feel free to ask any questions regarding our PaisaPay enhancements, policies, features and requirements. Click on Post a reply link to post a message or ask a question.

See you on Thursday, 3rd April, 4 – 5 PM.


Regards,

[prashantkumar@ebay.com]

Dear ravinissay,

We are working to increase the list of NEFT Branches by around 1,800 branches from top 8 cities in April.

I would expect HSBC to be added by in our list then.

Regards
Prashant

[prashantkumar@ebay.com]

Dear indianrailstuff,

Thanks for liking the services of PaisaPay. We at this moment do not have plans to offer PaisaPay for third party websites. You can approch payment gateways like CCAvenue and others for this purpose.

Regards
Prashant

[ravinissay]

Thank you Prashant for it and my best wishes to you and your team. Keep up all your good work!
Regards
Ravindranath

[prashantkumar@ebay.com]

Hello krishnaindia & cosycom,

I agree with you and the suggestion provided by krishnaindia surely has merits. However based on our knowledge of buyer behaviour, feedback given is a result of overall experience of the buyer and not necessarily item receipt. In many instances positive feedback is left by the buyer can be based on the service levels provided by the seller and can be left pre-receipt of the item based on previous transactions with the seller if any.

Hence we feel that feedback may not necessarily qualify to be a tool to arrive at confirmation of the receipt of the products.

Regards
Prashant

[prashantkumar@ebay.com]

Dear brand.deal, princesswalkeshwar & synergetics_in1,

Thanks for your suggestion on ability to edit shipping details after they have been entered to cover for contingencies like re-dispatch of the parcel.

I agree that this suggestion merits further thought I would get my team to further evaluate the feature and its feasibility.

I would update the users some time soon on our final course of action post the evaluation.

Regards
Prashant

[prashantkumar@ebay.com]

Dear kabirimpex,

Thanks for your suggestion on a new feature in PaisaPay, ability to Print Shipping Lable from My PaisaPay.

This feature would make managing PaisaPay orders simpler for the sellers and would also help sellers without SM subscription.

I agree that this suggestion merits further thought I would get my team to further evaluate the feature and its feasibility.

I would update the users some time soon on our final course of action post the evaluation.

Regards
Prashant

[prashantkumar@ebay.com]

Hello brand.deal,

Firstly, I must appreciate the kind of suggestions that the community has been providing us to help us make PaisaPay the best payments system and you have only added to it J

We appreciate your suggestion on the ability to manually initiate refunds to the buyers after PaisaPay timelines are over. Although we would not be able to provide limits to the sellers if their account has a zero balance we would certainly keep a track of the refunds being initiated by the sellers and would execute the same once the seller’s account has the necessary balance to do so. This way the sellers does not keep a tab of the balance in his account and does not need to keep approaching eBay for the refund.

We would take care of tracking and tagging the requests and our sellers need not worry about the same J.

Thanks
Prashant

[prashantkumar@ebay.com]

Dear shree_krishna_gems,

Let me attempt to answer your query on PaisaPay issuing FIRC for foreign transactions. FIRC, by Government regulations, can only be issued by a bank. Since PaisaPay is not a bank it would not be able to issue an FIRC.

I know that this does not solve your query but private companies does have no authority to issue FIRCs.

Regards
Prashant

[prashantkumar@ebay.com]

Dear cochinmall,

On your query on extra shipping timelines in case the buyer or the seller is out of station, we recommend that you use the time extension feature available in PaisaPay.

You can learn more about this feature in this link http://pages.ebay.in/paisapay/pspx_faqs.html#b9

A vast majority of buyer accept sellers' request for time extension.

Regards
Prashant

[prashantkumar@ebay.com]

Dear Users,

Its time for me to leave. Thanks you for taking out the time to share your suggestions on making PaisaPay even better. I really like the passion and energy shown by you.

I am humbled at the positive feedback recived on PaisaPay and promise that we at PaisaPay are leaving no stone untouched to ensure that we make PaisaPay the Best-in-Class payment service based on feedback recived from you.

Take care and Good luck! Till we meet next time.....Bye!

Prashant