Online Workshop on PaisaPay

[indraneel@ebay.com]

Hi everyone,

This is Prashant Kumar, Business Head, PaisaPay

As announced in Rajan’s open house earlier last month we have been working to deliver on the additional requirements of our community to make PaisaPay a best-in-class payments system. We have already relaxed Express Remittance criteria and we would also announce the launch of PaisaPay Seller Protection Program on 31 March.

It is very important that we understand your views and expectations from PaisaPay. I will be here for an hour from 4 – 5 PM on Thursday, 3rd April to answer your questions regarding PaisaPay. I will also share some of the upcoming product enhancements in PaisaPay. Please feel free to ask any questions regarding our PaisaPay enhancements, policies, features and requirements. Click on Post a reply link to post a message or ask a question.

See you on Thursday, 3rd April, 4 – 5 PM.


Regards,

[shree_krishna_gems]

Dear eBay,
Since my bank charge some amount for incoming NEFT transfer,I request to please provide sellers an option to schedule the PaisaPay remittance.

This will atleast help to avoid the bank charges for small remmitance.


Hope for a positive response.

Best Regards,
Deep Agarwal.
Shree Krishna Gems

[synergetics_in1]

Hello Prashant,
The shipping details that we enter should be editable as pointed out by Rajesh Parekh and others.There are instances when we or courier collection boy are not aware that a particular location is not servicable and the parcel is returned back on the next day.In such case we have to ship thru another courier/SpeedPost.The new details cannot be entered.

Best Regards
Sunil

[sitare_india]

Hello Prashant,

Nice to have u for discussion, because since few months we are writing here & there our suggestions and grievances with no solution.

# We sell Real Gold and Diamond Jewellery and most of our buyers are from abroad. From our place Siliguri, only Speed Post carries Jewellery. Though very few couriers like Fedex are allowed to carry Jewellery but they have offices in New Delhi, Mumbai only.
In new paisapay, 10 days/21 days are given for delivery. I am writing from my experience, 3 out of 10 parcels reaches in 45-50 days. After despatch, it is not in our hands. If after 21 days parcel donot reach,buyer claims, and suppose after a wait of 7-10 days PaisaPay refund the money and then parcel reaches, who will be responsible ?

# In Paisapay, it is stipulated, if despatch is not made in 7/10 days, permission has to be taken from buyer for extension.
I suggest - very few buyers know latest Rules - so if any buyer donot reply or extend, it should be presumed as extended.

# In International sales - great problem arise when for any reason, buyer returns the product, paisapay will just verify the Proof of Return despatch by Buyer and refund the Money.ItEven it willnot be in Seller Protection. But when any parcel comes to India, it stucks at Mumbai customs office for clearance and it is impractical to get it cleared by a seller.We have very bitter experience in this regard where we lost Rs 11,000/-
I Suggest: Refund should be done only after receipt by seller.

# Most Important: PaisaPay is being focussed in a very big way but while paying by International buyers, PayPal is much Easier and preferred. PayPal is also Ebay Company. Why PaisaPay has so many hurdles like scan copy of Credit Card etc, which is very difficult to execute by a buyer from overseas. The system should be just at par with PayPal.
You will be surprised to read, when I raised this issue to Category Manager, they suggest me to receive payment through Paypal to avoid complication. How Funny solution. Being Ebay India Managers,instead of removing hurdles in PaisaPay, suggest to accept through PayPal.

I hope, you are the right person to look in the greater interest of Ebay.

Thanking You,
Ashok Agarwal
Proprietor

[prashantkumar@ebay.com]

Dear Users,

I have started looking at your queries and will be joining you in next 40 minutes at the scheduled time of 4:00 PM

Look forward to a lively and interactive session.

Regards
Prashant

[cochinmall]

Hello Mr Prashant.

I may not be able to be there for the chat session,but I had one more suggestion which I would like to share with you.In some cases(most of my cases),the buyers pay for the item and then ask to ship it later since they may go outstation.

Now,the timeline for shipping the item is seven days. So,if buyers are able to edit the shipping timeline for these cases,sellers will not have to worry about the items to reach safely at their place.

Make the minimum number of days to be seven days and if the buyers have to go outstation,they have the choice to edit the shipping timings.Some of my buyers ask sellers to ship the items after they come back and some of them take at least 10 days to come back.

What do you have to say in regard to buyers like these?

Regards
Rahul
cochinmall

[prashantkumar@ebay.com]

Dear Members,

First of all, a very warm welcome to all our users!!!! Thank you for taking out time to share your views on PaisaPay. Our goal is to make PaisaPay Best-in-Class payment service for both buyers and sellers. With launch of new PaisaPay buyer adoption of PaisaPay has gone up significantly. I am very proud to say that now PaisaPay is the most preferred payment method on our site!!!!

This could not have been achieved without the contribution of our sellers who had to work hard to adopt to new PaisaPay processes. It was not easy…..change is never easy. However our sellers did the most amazing job in migrating to new PaisaPay processes in a short span of time. We owe our success to you.

Now that we are settled with new PaisaPay we are working to further improve the user experience of PaisaPay. There are a slew of initiatives lined up for this purpose. You will start seeing some of the product improvement in this quarter itself.

I will talk about some of the changes made in last month or so and also share some exciting improvements in PaisaPay in my next post.

My promise to you is that I will be as upfront as I can in our interaction in next one hour. I feel it is better to be open and transparent in our interactions. You are our partners in growth and we need to work together to achieve success.

Regards
Prashant

[prashantkumar@ebay.com]

Recent Improvements in PaisaPay:

We made certain changes in PaisaPay in last 1-2 months by actioning on the feedback received from the sellers:

• Express Remittance qualification criteria was relaxed by half
• Launch of PaisaPay Seller Protection to protect in a unlikely event of loss from PaisaPay Refund System

Regards
Prashant

[shree_krishna_gems]

Dear Prashant,
Nice to see you here.
I am interested in selling items to other countries but
for sending any item to other countries we should have FIRC(Foreign Inward Remittance Certificate).
But when we receive payment through Paisapay we do not get any FIRC Certificate from Paisapay..

Please note that as per the RBI guidelines,FIRC should be acquire by the exporter for any advance payment received against export.

As per my knowledge most of the sellers send the items as GIFT/SAMPLE(Which is not correct).

It is illegal to mark the good(s) as GIFT or SAMPLE where we had received the payment on eBay(Through Paisapay).

So,Please kindly find a way for sellers where they can sell on eBay and can send the item in LEGAL way.


I hope you will not skip my post and will surely provide some positive reply.

Best Regards,
Deep Agarwal.
Shree Krishna Gems

[prashantkumar@ebay.com]

Upcoming Improvements

I would like to share with you some of the exciting feature improvements in PaisaPay. All of these features are already in development and would be released in Q2 / early Q3:

• Extended Shipping Timelines for product lines requiring customization as per buyer choice (Jewelry, Furniture, etc.)

• Improvement in My PaisaPay for Sellers: We had received suggestions from sellers to improve the interface in My PaisaPay to make work easier for sellers. We have taken the feedback and in process of improving My PaisaPay. We will introduce some new features like ability to search a PaisaPay transaction in My PaisaPay, Improved PP Account Balance to better reconcile payments, Improvement in downloadable excel sheet, etc.

• PaisaPay Mobile Alerts: We will be launching Mobile Alerts to update users on their PaisaPay transaction status.

• Email Improvements: As per feedback received from you, we are improving most of critical emails to achieve increased transaction clarity & guidance on next steps and incorporating certain missing information

• Minimum payment amount for EMI: To meet the requirements of our EMI interest financing bank we need to incorporate a minimum payment amount for accepting EMIs. Sellers will continue to be able to list any amount with EMI. The check on the minimum amount will be at the payment side.

Besides the above we are also working to tie-up with some logistics companies as mentioned in Rajan’s community interaction on 7th Feb. However I do not have a concrete timelines around launch of this feature at this moment. We will update you once we get clarity about the timelines.

Regards
Prashant

[prashantkumar@ebay.com]

Dear Users,

I have tried to summarize user feedback and concern on PaisaPay so that I could post common reply addressing concerns together in interest of time so that I could address as many queries as possible in next hour.

Regards
Prashant