Money gone from Citibank but PaisaPay not updated

[sanu.mathews]

Hi,
I was trying to buy an item on 17th July and I made the payments through PaisaPay->Citibank portal After the transaction PaisaPay showed some Javascript error and my payment status or order is not accepted but money is already taken from bank. This my third purchase and first two times things were fine. I'm not getting any proper support. I don't know who to contact, I have sent a mail and then tried calling on customer support but all is in vain
;(
Sanu Mathews

[brand.deal]

Dear Sanu,

It happens somes times due to a problem in the system or internet connection break up.

You can contact paisapay department on the nos given below. They are very efficient. You just have to provide the transaction details which shows in your account statement.

022-60003229
1800 209 3229 (for all operators)
1800 22 0288 (Only for MTNL / BSNL lines)
Timing – 10 AM – 6 PM (Monday – Sunday)

Regards
Shuaib

[abc456sales]

Try this link http://pages.ebay.in/paisapay/phone-support.html

[indraneel@ebay.com]

Hello Sanu (sanu.mathews),

Thank you for posting your concerns on our community boards and I've escalated your case to our concerned PaisaPay team and they will be happy to guide you in this regard.

please feel free to revert in case you have any other concerns. besides, reporting concerns you can also use our community boards to share and learn from the various community champions who have made it big on eBay such as Shuaib (brand.deal) who has responded to you on this thread as well.

Keep posting!!


Regards,
Indraneel

[amitava123gems]

Fridays the system does not work right for overhauling. Indraneel will take care of this.