Item not received

[mehtab_munir]

I havent received a Hard disk which i was supposed to received as I had entered the 6th anniversary coupon code. The paisa pay id is 28683890407. It is almost 35 days as of now but still I am yet to receive the hard disk. When all the sellers are expected to ship the articles in 7 days then why doesnt Ebay itself ship the article within same timelines. Customer care doesnt seem to be of help.

[laxminarayan.lt]

I think ebay is not capable to provide items which were purchased by using coupon codes. I purchased item of Rs.116 for Rs.16 with discount of 100 Rs. but seller was smart enough he preferred to refund my money Rs.16 instead of sending item. Also I had purchased one item earlier on which ebay is supposed to give a Free tshirt which I haven't received after 35 days of transaction. I think ebay is fraud and they are selling low quality products with high price also ebay is begger who only declares promotions but those discounts are out of ebay's bounds i.e. ebay is not in good financial condition to pay for promotions.....hope my post will help atleast some people to think before they buy something from ebay with my worst experience of online shopping on ebay.

[mehtab_munir]

I dont even get satisfatory replies from the customer care.
Zero customer satisfaction with ebay

[seemak@ebay.com]

Dear mehtab_munir & laxminarayan,

We would have someone from our team contact you to address your concerns

Regards
Seema

[mehtab_munir]

Dear Seemak,

Its not about addressing my concers. Its about the inefficiency of Ebay and the attitude towards customers. Why do you feel that I should call up customer care n number of times to get my issue resolved or put messages on feedback forums... Also it takes 8 days for ebay to reply without a solution while the sellers are expected to ship the articled in a week. Why are some restrictions or timelines not being applied to ebay?
Why do you need 45 days to ship a promotional gift?
If you feel that you are out of stock or out of capacity then you should not put such promotions at the first place.

Regards,
mehtab_munir

[yogeshmohite]

Hi Seema I too have not recived my gift (Hard disk), To whom I should contact now.

[mehtab_munir]

The time limit of 45 days for promotional gifts has also expired now and still no signs of the item.
No seriousness from ebay.

[mehtab_munir]

An example of the hopeless customer care of ebay:
The representative says that the delay is because of the courier company. Arent they making a fool of themselves by giving such pathetic replies... See the conversation below:

6:04:04 PM Dhanashree B.
I check the details we have not dispatch your gift yet.
6:04:14 PM Dhanashree B.
We are facing some issue with the courier company.
6:04:29 PM Dhanashree B.
I am forwarding your user id to my team.
6:04:39 PM Dhanashree B.
So that we will dispatch your gift as soon as possible

[mehtab_munir]

hopless it is....
They do not have any ethics.... customer care rude and non responsive without proper knowledge.

[bhaveshsutar02]

i want to chek my status