Here is one of the examples of many instances where we get irresponsible answers and Mr.Ravi is has the habit of doing this we guess.Go through entire response he gave and read what we asked at the end.....here it is....
Hello,
I'm Ravi and I will be addressing your concerns surrounding the
feedback
that was left for you by this member.
I can understand how upsetting getting a negative rating must be as all
of our members value their feedback very highly. Please understand
that
feedback is the opinion of the member on how the transaction has gone.
I realize how unfair this rating is to you, but as eBay takes a neutral
stance towards every transaction we are very careful not to alter,
remove or change those opinions in any way. We can do so only in
extreme cases and only at the adive of our expert legal advisors. In
this case, the feedback that was left for you does not violate any of
our policies and as such, we are unable to remove it.
This does not mean that there are not options. One thing that you
might
want to consider is mutually withdraw feedback for this transaction.
To
successfully withdraw feedback for a transaction, both you and your
transaction partner must agree to the process within 90 days after the
end of the transaction, or within 30 days of the date feedback was left
- whichever is longer. You can request Mutual Feedback Withdrawal for
up
to 5 transactions during a 30-day period.
Once you and your transaction partner mutually agree to withdraw the
feedback in question, it will no longer be counted toward your score.
For example, if a negative feedback is removed and it was from a unique
user (i.e., a user from whom you had no other feedback), your feedback
score will increase by one point. However, the comment will still be
visible in both members' profiles even after it is removed.
If either you or your transaction partner does not agree to withdraw
the
feedback, it will not be withdrawn.
To begin the process of mutual feedback withdrawal, please visit the
below link:
http://cgi2.ebay.in/aw-cgi/eBayISAPI.dll?MFWRequest
Next, follow the steps below:
1. Enter the item number for the transaction in question, then click
'Continue'
2. On the next page, select the feedback comment you wish to remove and
click 'Continue'
3. If you wish, enter a message to your transaction partner on the next
page. Once you are finished, click the 'Continue' button.
4. Finally, read the important information on the last page, and click
'Send Request'.
You will be notified of your transaction partner's response. If your
transaction partner does not respond, the request will expire 90 days
from the end of the transaction or 30 days after the feedback comment
was left - whichever is longer.
Remember that both transaction partners must agree for the feedback
comment to be removed. If your transaction partner disagrees, the
comment will stay in place and continue to count toward your feedback
profile. If both parties agree to the removal, it may take up to 24
hours for the withdrawal to be reflected in your feedback profile.
To learn more about eBay's Feedback policies, please visit the link
below:
http://pages.ebay.in/help/policies/feedback-ov.html
I understand your frustration with this matter and am sorry I could not
be of more assistance.
Best wishes,
Ravi
eBay Customer Support
_______________________________
Protect your eBay account by changing your password regularly. For more
information, please visit the link below:
http://pages.ebay.in/help/newtoebay/account_protection.html
In order to better serve you, we'd like to occasionally request
feedback
on our service. If you would rather not participate, please click on
the
link below and send us an email with the word "REMOVE" in the subject
line.
mailto:cssremove@ebay.com
Original Message Follows:
-------------------------
Form Message %32233% 112501
D_ID110720050032D_ID/W_ID45944567W_ID/S_ID203S_ID
Subject: FB=C24002 Ask about the feedback removal policy [#IN A22 ?01
]
User Feedback: 310
User State: ?01
Browser Info: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Ask about bidding or buying > Feedback > Ask about the feedback removal
policy
Item number(s):
5801276855 L22 $IN IN !32233! 112501 ?01 -01
Message: WE ARE NOT REFERRING TO THIS ITEM 5801276855 BUT WE ARE
Actually we are referring to an old item for which a wrong choice was
made by a buyer lalya_in1 ..he wanted to give positive rating and that
reflects in his comments "Seller Service - Very prompt and
communicative.Product Quality - Yet to use" This buyer by mistake has
chosen wrong button and thus a positive rating has become
negative.Kindly do the needful either convert to positive or remove the
feedback becuase it affects our total score.
