Buyers are mischarged in shipping from eBay!

[snrama]

Hi,

This issue which I am facing from a long period (approx 2 years) and eBay hasn't resolved the issue.

When I list the product, I select my location through Pincode as 560079 (Basaveshwaranagar, Bangalore) which is in core of the Bangalore City.

But in my listings, It shows as "UTTARAHALLI, KARNATAKA, India" which is quite far and it belongs Bangalore Rural.

Users from Bangalore who make the order is getting charged National Courier shipping charges instead of Local shipping charges.

Please check pin code search with India Post (http://www.indiapost.gov.in).

Recently I received a Neutral Feedback with the comment: "Bill sent with item says item is from b'lore & 65Rs charged 2 send it 2 b'lore"

Though I have refunded the extra amount to the buyer through cheque.

Why should I suffer with Neutral feedback and The Bad DSR Ratings because of this eBay technical issue?

My Percentage went from 99.3 to 99.2, I really felt bad with no mistake of mine.

Also I have lost many deals as local buyers don't order once its shows National Shipping charges for them.

This is not the 1 in 100 case, Its 70 in 100 case.

Please resolve this issue as soon as possible. ---------------
With Regards,
Navaneeth (snrama) 😉

[snrama]

Thanks Raj for the quick reply. I will be offering a Free Shipping / Flat Rate Courier Charges in my next price updates.

But any how, make sure that the issue gets fixed asap. ---------------
With Regards,
Navaneeth (snrama) 😉

[snrama]

Dear Raj,

The issue hasn't been fixed till now. Local Buyers are getting charged National Shipping charges :-( ---------------
With Regards,
Navaneeth (snrama) 😉

[snrama]

Hi all,

This issue hasn't been fixed yet! ---------------
With Regards,
Navaneeth (snrama) 😉

[snrama]

Hi,

This issue hasn't been fixed yet! Its been more than a year now. ---------------
With Regards,
Navaneeth (snrama) 😉

[rajelectroniks]

Same thing they have done for Nasik, My pincode 422101 which is main Nasik Road but on ebay it shown as Deolali which is pincode 422401. Just imagine the difference.

Even In paispay list of bank they have listed a Kerala bank branch as bank in Nasik which I have told them to correct about a year back but no change has been done.

I guess is ebay has no good software experts who can write and design good software otherwise the ebay user interface would have been much better something like Tiger Direct or Newegg or Circuit City.
*********************** Regards.
Raj Electronics.

[snrama]

Hi Raj Electronics,

I am worried because of this issue as its affecting my DSR Ratings. You can check my recent feedbacks, though the customers have rated positive, they have commented that they have been charged more for shipping.

I have spoken personally with eBay team regarding this issue when I had visited eBay office. Unfortunately its been not updated till date. ---------------
With Regards,
Navaneeth (snrama) 😉

[arvindprabhu1966]

Suits the seller fine. There are many spurious sellers mis-using the "Free Shipping" lure and making new unsuspecting buyers pay dearly. Item shows Free Shipping label and I get charged a whopping 45.00. What do they expect other than a fitting negative feedback?

[rajelectroniks]

@arvindprabhu1966...

How do you use the words "whopping 45.00". Nobody takes it out of your pocket.

When you make payment on payment page, there the shipping charges are clearly mentioned (if any) and nobody can cheat or lie on that part and surely you must have read that part where shipping cost is mentioned just below the item cost, so if you don't like what you see you don't buy. Its as simple as that.

Some sellers offer "Free local shipping" this facility is only for within the town where the seller resides as the cost of delivery is meager in this case.

Some sellers offer "Free shipping on all India basis" In this facility surely the shipping cost is included in the cost of the item.

So In conclusion please read the shipping terms and cost when you are on the payment page of ebay.

******************************* Regards.
Raj Electronics.