Been 2 months and did not receive the Monsoon offer gift
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on 19-12-2009 06:42 PM
I have been a buyer/seller on ebay right from Baazee days (2005) and I have never seen such inefficiency from Ebay.
I purchased an item (Refer Paisapay id.25358715076) and chose to receive an Airtel DTH connection as a monsoon offer gift. I got a call from 2 representatives in the beginning of this month and both of them gave me a customer id.(3002377159)
So I called up Airtel to schedule installation, now what happened is they gave me a shock stating that this customer id has already been allotted to someone else.
I called Airtel customer care 5 times in a week thinking it would have been a mistake. But all the representatives gave me the same answer that the customer id given to me is already being used by somebody
It has been more than 2 months and more than 10 calls to ebay customer care and each time the EBAY customer representatives say they will escalate this and that to this team and that team and now I do not know about my future buying/selling on ebay.
I also dont know if I will receive my SO-CALLED gift.
Why doesnt ebay realise the value of a customer? Why is the customer care of EBAY so inefficient that they cannot even understand what I speak in English?
I am going to blog this whole thing down and make everyone realise the truth about EBAY if I don't get my gift as soon as possible.
Sapana/Indraneel I suggest you to intervene and do the needful for me please!
Request you to let some EFFICIENT CUSTOMER CARE REP and not some rookie to kindly call me with regard to resolving this issue.
Regards
Suresh Govindarajulu
I purchased an item (Refer Paisapay id.25358715076) and chose to receive an Airtel DTH connection as a monsoon offer gift. I got a call from 2 representatives in the beginning of this month and both of them gave me a customer id.(3002377159)
So I called up Airtel to schedule installation, now what happened is they gave me a shock stating that this customer id has already been allotted to someone else.
I called Airtel customer care 5 times in a week thinking it would have been a mistake. But all the representatives gave me the same answer that the customer id given to me is already being used by somebody
It has been more than 2 months and more than 10 calls to ebay customer care and each time the EBAY customer representatives say they will escalate this and that to this team and that team and now I do not know about my future buying/selling on ebay.
I also dont know if I will receive my SO-CALLED gift.
Why doesnt ebay realise the value of a customer? Why is the customer care of EBAY so inefficient that they cannot even understand what I speak in English?
I am going to blog this whole thing down and make everyone realise the truth about EBAY if I don't get my gift as soon as possible.
Sapana/Indraneel I suggest you to intervene and do the needful for me please!
Request you to let some EFFICIENT CUSTOMER CARE REP and not some rookie to kindly call me with regard to resolving this issue.
Regards
Suresh Govindarajulu
Message 1 of 54
53 REPLIES 53
Been 2 months and did not receive the Monsoon offer gift
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on 04-01-2010 10:27 PM
I have not received two (out of 3)of my 2009XMAS gifts. Today also I have applied for the 4th gift. The expected gifts (retractable mouse and pen drive) seems not to be coming. I agree with you that if no one is reading this its not going to make a difference.
Message 11 of 54
Been 2 months and did not receive the Monsoon offer gift
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on 05-01-2010 06:39 AM
Hey buddy,
You are talking about Christmas offer gifts which you havent received am talking about Diwali Gifts!!!
It is more than 3 months...
You are talking about Christmas offer gifts which you havent received am talking about Diwali Gifts!!!
It is more than 3 months...
Message 12 of 54
Been 2 months and did not receive the Monsoon offer gift
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on 05-01-2010 03:31 PM
Here is my latest chat!
I have not yet received my diwali gift from ebay
3:07:09 PM Customersuresh_govindarajulu
Refer. paisapay id 25358715076
3:07:25 PM Customersuresh_govindarajulu
Are you there?
3:07:37 PM Agent R.
I will surely help you with that.
3:08:32 PM Agent R.
Okay,one moment while I check the lat chat you had with us
3:08:43 PM Customersuresh_govindarajulu
suresh_govindarajulu
3:09:27 PM Agent R.
Thank you , please stay online while I check
3:09:33 PM Customersuresh_govindarajulu
ok
3:11:17 PM Agent R.
Yes, Sir.
3:11:41 PM Customersuresh_govindarajulu
You only have to tell me when i will get my diwali gift sir!
3:11:58 PM Agent R.
Sure.
3:12:20 PM Customersuresh_govindarajulu
I purchased an item (Refer Paisapay id.25358715076) and chose to receive an Airtel DTH connection as Diwali offer gift. I got a call from 2 representatives in the beginning of this month and both of them gave me a customer id.(3002377159)
So I called up Airtel to schedule installation, now what happened is they gave me a shock stating that this customer id has already been allotted to someone else.
3:12:35 PM Customersuresh_govindarajulu
I called Airtel customer care 5 times in a week thinking it would have been a mistake. But all the representatives gave me the same answer that the customer id given to me is already being used by somebody
3:12:58 PM Customersuresh_govindarajulu
It has been more than 2 months and more than 10 calls /chat to ebay customer care and each time the EBAY customer representatives say they will escalate this and that to this team and that team and now I do not know about my future buying/selling on ebay.
3:13:06 PM Customersuresh_govindarajulu
I also dont know if I will receive my SO-CALLED gift.
3:13:31 PM Agent R.
Just like confirm, whether you receive any call from the Airtel company.
3:13:56 PM Customersuresh_govindarajulu
THE ANSWER IS NO IN CAPITAL LETTERS
3:14:33 PM Agent R.
I, understand that how frustrating it is.
3:14:54 PM Customersuresh_govindarajulu
I posted this issue in Ebay feedback forum also but no response! Here is the link http://forums.ebay.in/thread.jspa?threadID=500006708&tstart=0&mod=1262653789155
3:15:40 PM Customersuresh_govindarajulu
Sir, instead of understanding my frustration why can't you do something to help solve this problem?
3:15:53 PM Agent R.
We are aware of the same and amour team is looking into the matter.
3:16:15 PM Customersuresh_govindarajulu
I have been very patient so far but now I am just losing my patience and faith in EBAY
3:16:55 PM Customersuresh_govindarajulu
Can you tell me when I will get a solution?
3:17:09 PM Customersuresh_govindarajulu
How many times will your concerned team look into this matter?
3:17:13 PM Agent R.
I a know that it is not acceptable and I would have reacted the same way.
3:18:33 PM Customersuresh_govindarajulu
See if EBAY does not want to give me the gift let them tell it, instead why are they making me come behind them so many times for so many months?
3:18:44 PM Agent R.
Please allow us some time to look into the matter and give you a proper update.
3:19:11 PM Customersuresh_govindarajulu
Sir, how much more time does EBAY want?
3:19:42 PM Customersuresh_govindarajulu
I know you are just a representative and can't do much other than say that you will speak to the concerned team
3:19:50 PM Customersuresh_govindarajulu
What are the higher authorities doing?
3:20:27 PM Agent R.
I know it has taken considerable time and we too feel, if there is no proper update.
3:21:04 PM Customersuresh_govindarajulu
What exactly is the problem in giving me my gift?
3:22:01 PM Customersuresh_govindarajulu
please take this up with your manager and tell him/her how frustrated I am
3:22:16 PM Agent R.
It is not that we do not want you to give the gift.
3:22:30 PM Agent R.
It is right and we will make sure that it is sent to you.
3:22:32 PM Customersuresh_govindarajulu
It will earn you good karma if you do GOOD to others
3:23:57 PM Customersuresh_govindarajulu
Fine the sooner I receive my gift the more I will buy/sell on EBAY otherwise I have to shift to Indiatimes/Rediff/Sify shopping
3:24:27 PM Customersuresh_govindarajulu
Now it is upto you and your manager to solve this issue.
3:24:27 PM Agent R.
Sure, we do not want to loose a valuable customer like you.
3:24:59 PM Agent R.
It is our loss.
3:25:05 PM Customersuresh_govindarajulu
Ok if you consider me valuable please copy this chat and show it to your manager
3:25:41 PM Agent R.
Sure, I will forward the same.
3:26:07 PM Customersuresh_govindarajulu
Ok thanks for hearing me out, I trust in GOD and I feel you also do!
3:27:13 PM Customersuresh_govindarajulu
I will be looking forward for my gift every day from now....
3:27:16 PM Agent R.
Certainly!
I have not yet received my diwali gift from ebay
3:07:09 PM Customersuresh_govindarajulu
Refer. paisapay id 25358715076
3:07:25 PM Customersuresh_govindarajulu
Are you there?
3:07:37 PM Agent
I will surely help you with that.
3:08:32 PM Agent
Okay,one moment while I check the lat chat you had with us
3:08:43 PM Customersuresh_govindarajulu
suresh_govindarajulu
3:09:27 PM Agent
Thank you , please stay online while I check
3:09:33 PM Customersuresh_govindarajulu
ok
3:11:17 PM Agent
Yes, Sir.
3:11:41 PM Customersuresh_govindarajulu
You only have to tell me when i will get my diwali gift sir!
3:11:58 PM Agent
Sure.
3:12:20 PM Customersuresh_govindarajulu
I purchased an item (Refer Paisapay id.25358715076) and chose to receive an Airtel DTH connection as Diwali offer gift. I got a call from 2 representatives in the beginning of this month and both of them gave me a customer id.(3002377159)
So I called up Airtel to schedule installation, now what happened is they gave me a shock stating that this customer id has already been allotted to someone else.
3:12:35 PM Customersuresh_govindarajulu
I called Airtel customer care 5 times in a week thinking it would have been a mistake. But all the representatives gave me the same answer that the customer id given to me is already being used by somebody
3:12:58 PM Customersuresh_govindarajulu
It has been more than 2 months and more than 10 calls /chat to ebay customer care and each time the EBAY customer representatives say they will escalate this and that to this team and that team and now I do not know about my future buying/selling on ebay.
3:13:06 PM Customersuresh_govindarajulu
I also dont know if I will receive my SO-CALLED gift.
3:13:31 PM Agent
Just like confirm, whether you receive any call from the Airtel company.
3:13:56 PM Customersuresh_govindarajulu
THE ANSWER IS NO IN CAPITAL LETTERS
3:14:33 PM Agent
I, understand that how frustrating it is.
3:14:54 PM Customersuresh_govindarajulu
I posted this issue in Ebay feedback forum also but no response! Here is the link http://forums.ebay.in/thread.jspa?threadID=500006708&tstart=0&mod=1262653789155
3:15:40 PM Customersuresh_govindarajulu
Sir, instead of understanding my frustration why can't you do something to help solve this problem?
3:15:53 PM Agent
We are aware of the same and amour team is looking into the matter.
3:16:15 PM Customersuresh_govindarajulu
I have been very patient so far but now I am just losing my patience and faith in EBAY
3:16:55 PM Customersuresh_govindarajulu
Can you tell me when I will get a solution?
3:17:09 PM Customersuresh_govindarajulu
How many times will your concerned team look into this matter?
3:17:13 PM Agent
I a know that it is not acceptable and I would have reacted the same way.
3:18:33 PM Customersuresh_govindarajulu
See if EBAY does not want to give me the gift let them tell it, instead why are they making me come behind them so many times for so many months?
3:18:44 PM Agent
Please allow us some time to look into the matter and give you a proper update.
3:19:11 PM Customersuresh_govindarajulu
Sir, how much more time does EBAY want?
3:19:42 PM Customersuresh_govindarajulu
I know you are just a representative and can't do much other than say that you will speak to the concerned team
3:19:50 PM Customersuresh_govindarajulu
What are the higher authorities doing?
3:20:27 PM Agent
I know it has taken considerable time and we too feel, if there is no proper update.
3:21:04 PM Customersuresh_govindarajulu
What exactly is the problem in giving me my gift?
3:22:01 PM Customersuresh_govindarajulu
3:22:16 PM Agent
It is not that we do not want you to give the gift.
3:22:30 PM Agent
It is right and we will make sure that it is sent to you.
3:22:32 PM Customersuresh_govindarajulu
It will earn you good karma if you do GOOD to others
3:23:57 PM Customersuresh_govindarajulu
Fine the sooner I receive my gift the more I will buy/sell on EBAY otherwise I have to shift to Indiatimes/Rediff/Sify shopping
3:24:27 PM Customersuresh_govindarajulu
Now it is upto you and your manager to solve this issue.
3:24:27 PM Agent
Sure, we do not want to loose a valuable customer like you.
3:24:59 PM Agent
It is our loss.
3:25:05 PM Customersuresh_govindarajulu
Ok if you consider me valuable please copy this chat and show it to your manager
3:25:41 PM Agent
Sure, I will forward the same.
3:26:07 PM Customersuresh_govindarajulu
Ok
3:27:13 PM Customersuresh_govindarajulu
I will be looking forward for my gift every day from now....
3:27:16 PM Agent
Certainly!
Message 13 of 54
Been 2 months and did not receive the Monsoon offer gift
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on 05-01-2010 03:33 PM
The CHAT representatives name has been removed to ensure privacy!
Wonder if something will happen!
Wonder if something will happen!
Message 14 of 54
Been 2 months and did not receive the Monsoon offer gift
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on 06-01-2010 12:49 PM
Nothing will happen,
ebay has forgotten about it and they expect you also to forget about it SOON.
When I received my Diwali gift (dvd player), I had to shell you Rs.150/- to the courier guys only because ebay had not sent any invoice with the player and the octroi people were not releasing the consignment without something under the table and so the courier guy charged me 150/- bucks to get the player released. The packing was absolutely pathetic and there was no mention anywhere on the packing that it is a FREE DIWALI GIFT from ebay. This is how sad ebay is. The courier company used was also some name which I have never heard before and ebay said that we send via Blue Dart. (I have kept all the relevant papers and box and the courier guys name just in case I might need it)
Bro forget about your gift and lead a peaceful life. *************************
Regards.
Raj Electroniks.
ebay has forgotten about it and they expect you also to forget about it SOON.
When I received my Diwali gift (dvd player), I had to shell you Rs.150/- to the courier guys only because ebay had not sent any invoice with the player and the octroi people were not releasing the consignment without something under the table and so the courier guy charged me 150/- bucks to get the player released. The packing was absolutely pathetic and there was no mention anywhere on the packing that it is a FREE DIWALI GIFT from ebay. This is how sad ebay is. The courier company used was also some name which I have never heard before and ebay said that we send via Blue Dart. (I have kept all the relevant papers and box and the courier guys name just in case I might need it)
Bro forget about your gift and lead a peaceful life. *************************
Regards.
Raj Electroniks.
Message 15 of 54
Been 2 months and did not receive the Monsoon offer gift
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on 06-01-2010 10:03 PM
Dear RAJ ELECTRONIKS
atleast you have got the diwali gift.
but We are still waiting . . . .
waiting. . . . . .
waiting ............
............. for it
paisapay id: 25422558052
atleast you have got the diwali gift.
but We are still waiting . . . .
waiting. . . . . .
waiting ............
............. for it
paisapay id: 25422558052
Message 16 of 54
Been 2 months and did not receive the Monsoon offer gift
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on 06-01-2010 10:08 PM
I am also waiting for DIWALI OFFER GIFT till now.
my paisa pay id is: 25382415117
my paisa pay id is: 25382415117
Message 17 of 54
Been 2 months and did not receive the Monsoon offer gift
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on 07-01-2010 07:14 AM
Raj, Lol yeah atleast you got something from EBAY we guys haven't got even a badly packed gift.
EBAY are you listening?
EBAY are you listening?
Message 18 of 54
Been 2 months and did not receive the Monsoon offer gift
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on 12-01-2010 07:28 AM
Hello, EBAY why are you treating customers so badly??? We are not beggars!
Message 19 of 54
Been 2 months and did not receive the Monsoon offer gift
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on 18-01-2010 06:29 PM
DAMN YOU BUNCH OF INCOMPETENT PEOPLE!
EBAY IS ONE OF THE WORST SITE WHO TEMPTS PEOPLE TO BUY AND LATER CHEATS THEM.
EBAY IS ONE OF THE WORST SITE WHO TEMPTS PEOPLE TO BUY AND LATER CHEATS THEM.
Message 20 of 54
