Hi
I am another victim of eBay India's free gift FRAUD scheme. I am still waiting for the Monsoon Offer gift to arrive. I had put in the gift code at the time of payment, I have waited a lot more than 45 days, but still, eBay India has no clue where the hell the gift is and when it can be despatched. That is typical example of - LOW STANDARDS OF CUSTOMER SERVICE.
I have been emailing customer support regularly, but the answer I get from them, its so vague. eBay customer support reps are ridiculously careless in responding. Their answers are always vague, and irritating due to grammatical mistakes.
Suggestion to eBay India, atleast hire people who can communicate in proper English. I am stressing on eBay India because I have seen this problem in the Indian version of eBay. I regularly do transactions in eBay UK, and have had no issues. The standards of customer service are appalling in eBay India.
May I request Miss Sapana (from eBay) to look into the email exchanges for the case:
GS=C99015 Tracking My PaisaPay transactions [#IN ?01 ] (KMM6661692I15977L0KM)
Had these emails gone into eBay UK, there would have been havoc in the entire contact centre, however, in Indian contact centre, it seems nobody is bothered to uphold the reputation of eBay as a global organization.
I am still emailing and cursing the eBay Customer Support, and they are happily taking all the S***. I wish I had never trusted eBay India and avoided transacting through them.
A disappointed customer -
Nishant Tank