It seems that a lot of buyers of high value products are being taken for a ride by some unscrupulous sellers.
Here are some tips to avoid these pitfalls:
1) Check sellers ratings - A rating of 95% should be good enough.
2) Always pay by PaisaPay, so you have a docummented record of payment. Avoid sellers who do not offer PaisaPay. If you pay by Credit Card, additional purchase protection may be available from your credit card issuer.
3) If a seller mentions bill and warranty - ask the seller whant he means by the same. Will the bill have a vat no.? Is the warranty for spares and service and is it a manufacturers'/importers' warranty? Strictly avoid products with dealer's warranty.
If after the above precautions, you still get defrauded, you can file a INR (item not received) or SNAD (significantly not as described) dispute.
If the seller does not resolove you claims after the dispute has been filed, you can escalate the dispute and file a claim under eBay's Standard Purchase Protection Program.
An overview:
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html
How to file a claim under the Purchase Protection Program:
http://pages.ebay.in/help/tp/esppp-process.html
Here are some tips to avoid these pitfalls:
1) Check sellers ratings - A rating of 95% should be good enough.
2) Always pay by PaisaPay, so you have a docummented record of payment. Avoid sellers who do not offer PaisaPay. If you pay by Credit Card, additional purchase protection may be available from your credit card issuer.
3) If a seller mentions bill and warranty - ask the seller whant he means by the same. Will the bill have a vat no.? Is the warranty for spares and service and is it a manufacturers'/importers' warranty? Strictly avoid products with dealer's warranty.
If after the above precautions, you still get defrauded, you can file a INR (item not received) or SNAD (significantly not as described) dispute.
If the seller does not resolove you claims after the dispute has been filed, you can escalate the dispute and file a claim under eBay's Standard Purchase Protection Program.
An overview:
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html
How to file a claim under the Purchase Protection Program:
http://pages.ebay.in/help/tp/esppp-process.html
hi all ... i would like to put my points especially on the term used by ebay " try to resolve amicably" perhaps this term agonises the buyers most ... here i would like to say that when it is being advised to try and resolve amicably ... it does not mean that you cannot file a dispute or seek buyer protection ... it is just that many a times a simple communication with the seller or trying to analyse the situation stepping into the seller's shoes and then take action often may be a speedy way for a solution ... far far better than seeking ebay intervention which is believe me a tiring and lengthy proceedure ...
I
agree with hi2k_soho. Communication is the best policy
touch_and_shine
http://search.ebay.in/_W0QQsassZtouchQ5fandQ5fshine
Seller on Ebay.in
Dear isangita ,
I have gone through the Profile of your Seller as well as yours.
You are quite right as the seller i_gems has been suspended and your complaints are genuine.
But if you file for a claim, I think you would easily get back your money.
ebay provides protection till Rs.10,000 rupees.
You can go through the Buyer Protection Program at
http://pages.ebay.in/help/confidence/problems-fraud.html
By filing the proper form you would be able to get your money back.
regards
IndConcepts
I have gone through the Profile of your Seller as well as yours.
You are quite right as the seller i_gems has been suspended and your complaints are genuine.
But if you file for a claim, I think you would easily get back your money.
ebay provides protection till Rs.10,000 rupees.
You can go through the Buyer Protection Program at
http://pages.ebay.in/help/confidence/problems-fraud.html
By filing the proper form you would be able to get your money back.
regards
IndConcepts
stop moaning, if you dont like ebay, then stay away, EBAY IS GREAT, AND BID AT YOUR OWN RISK, DO NOT BLAME EBAY.
My Sig.
