One thing where I feel eBay failed to inform (alert) the sellers about the impact of the new policy is the Neutrals being counted as -ve in feedback calculation.
While personally I feel that It is justified as the feedback score and percentage should determine the % of +ve feedback only. But we never bothered much abt a Neutral comment on eBay.
Has we known earlier about this calculation we would have used ORD and other means more actively to remove the neutrals before the new policy was implemented.
I also feel that the seller experience could have been improved with statistics and consultation before the policy implementation, just like eBay execs did before the Listing Fees implementation.
Regards
TechiE
TechiE