One of the big areas of concern amongst our community over the past few months has been the policies on the site, and the consequences of violating these policies (warnings, suspensions, etc.). We have made some changes to this process, which we would like to share with you.
To highlight the key focus areas for us:
1.
Making policies easy to understand
We have rewritten our policy pages in straightforward language to make policies easier to understand. (To learn more, please visit our Policy Hub page - http://pages.ebay.in/help/policies/index.html)
2.
Educating members about policies
We have created educational materials on the site designed to help members understand and comply with our policies. We now have five online tutorials available for
Intellectual Property & VeRO,
Shill Bidding,
Fee Circumvention,
Feedback, and
Search & Browse Manipulation.
3.
Enforcing policy violation consequences and mitigation
We’ll be adding more consequences in 2006. These include:
Restricting repeat policy violators’ ability to sell for a period of time – Depending on how often a seller has violated our policies in a 90-day period, they may be required to complete a 15-minute tutorial or they could be restricted from listing new items for up to 3 days.
Retaining eBay fees when cancelling a repeat violator’s listings for List Practices violations – If a seller repeatedly violates policies in a 90-day period despite previously having taken a tutorial on those policies, we’re going to keep their feature fees on subsequent listing cancellations for policy violations.
4.
Making it easy to detect policy violations
We are looking at adding a "Report this Item" link at the bottom of every item page.
This thread is for our users to discuss about these changes, and provide feedback to us. Staff from our Trust & Safety team will be regularly reading and responding to your posts.
Thanks and Regards,
Rohit,
Community Development Team
Thanks and Regards,
Rohit,
Buyer Engagement Team