Hello community folks.
New eBay customer care was launched to minimise the efforts done by sellers and buyers to write to various email address for their queries and difficulties.But recently,the toll free customer care has being acting no different than the online method of writting emails to the customer care division.
In a span of one week,I had three issues to be resolved.I called up the customer care division through their toll free number.The result I got was the same:-
Send a mail to so and so email address and they will be able to address to the concern.
Well,if I have to send a mail to the concerned team through email,I can expect a copy paste reply and finally a statement saying that 'The issue will be looked into and the team will revert back with a reply soon'
If the customer care has being launched to resolve issues and there is no solution from the team,then why launch such a team which is so irresponsible? Every seller or buyer can write to the online customer care division and then wait for another 2 days for the response.
Even though I am a powerseller,I do not have an account manager and have to deal with an irresponsible team(toll free customer care) who can never handle issues efficiently.It would be good if sellers and buyers can write in your valuable input so that we can make the customer care work more efficiently.
It is sad to see that 1.5% of my paisapay service charges are used for the inefficient functioning of the customer care.At least the money which sellers spend should have some value... ๐
Regards
Rahul
cochinmall