Open House on Trust and Safety with Sharat Digumarti - 16 Mar (4-5 PM)

[sapana@ebay.com]

Hi,

Please join Sharat Digumarti, Sr. Manager – Trust and Safety, in a discussion on how to keep eBay safe. Sharat will be discussing with you the initiatives taken by TnS to keep the site safe and future plans. If you have any questions on any trust or safety related topics, feel free to post them on this thread. Sharat will answer them during the Open House

Host: Sharat Digumarti, Sr. Manager – Trust and Safety
Date: Thursday, 16th March 2005
Time: 4.00 pm to 5.00 pm (IST)

Hope to see you there!

Regards,
Sapana

[yash@ebay.com]

Dear blowout-dealz3

Regarding your post on “If A Seller Is Offering 100% Moneyback Guarantee, On What Ground Can A Buyer Raise A SNAD Dispute Against The Seller ?”

As mentioned in my earlier response on Money Back works and the product is typically return if the buyer finds the effort worthwhile, else is likely to ignore

In terms of broken in transit I am sure you would have taken enough precaution and this case is an exception and broke during transit. Similarly there would always be both buyers and sellers who would be exceptions.

I would not like to classify the buyers who complain or give negative feedback as fraud. In case the transactions did not happen and you received negative feedback which has been resolved through the feedback changes we did in 2005

I request you to submit the case to the Customer Service to review your case as Feedback Extortion
Regards

Yash

[yash@ebay.com]

Dear emailswarup

Regarding your suggestion / question on eBay’s “For Indian operations eBay has to take initiatives to book the culprits cheating thru their site”

You might not be aware, but eBay is actively working with Law Enforcement agencies all across the country. I request you to visit our Security Centre which has links to Law Enforcement (LE) and other resources
http://pages.ebay.in/securitycentre/law_enforcement.html

We assist and fully support LE on case investigations and nabbing fraudsters. There have been successful case investigation and break through in catching fraudsters and these cases are with Law Enforcement. We don’t have the liberty to share specific details and their progress. However, one such successful case in Hyderabad was covered by the press

eBay would not be able to take every individual case to Law Enforcement and they need to be reported by the individual who is defrauded. As ebay is not party to the transaction hence we cannot lodge a case on user’s behalf and should not make a decision nor screen the complaints which users want to lodge with Law Enforcement.
Regards

Yash

[yash@ebay.com]

Dear indconcepts

Regarding your question on linked accounts and related response you received from CS

The linked accounts are a complex model and we cannot take action unless there is substantial proof. As you are aware ebay has over 180 million users and many accounts can be considered as linked accounts on 1 or 2 parameters.

We strive to high levels of accuracy and at times the team which investigates in situation of doubt the severity of the violation is noted and some do get a benefit of doubt.

During the linked accounts investigation the team may reach the users and ask for additional proof and also may monitor the account usage in taking action.

I hope our team work would be able to change your belief at some point
Regards

Yash

[yash@ebay.com]

Dear skyshopindia

Regarding your question on “clarification regarding Listing Violation”

I have answered in my earlier post the difficult in my giving a judgment on items which are either allowed or not allowed by just a Title or few words.

Both buyers and sellers are complaining regarding the abuse of High Shipping Charges and as mentioned in one of my earlier posts and we will announce in the next couple of weeks certain guidelines on these

There have been changes done to the Feedback System and is linked with UPI. In case there still has been an abuse of the new feedback system I request you to submit a request to Customer Service to review and remove the unjust feedback

In 2006 eBay is clearly focusing on improving user experience and there are numerous initiatives the CS team is working on. The format of Contact Us is a big area of improvement as changing it taken tremendous time and effort, hence Live Chat link is now available on the Homepage.

In terms of certain mails the content cannot be changed especially the one you mentioned on the acknowledgement when a user reports against a potential violation of a user or item due to the privacy agreement
Regards

Yash

[yash@ebay.com]

Dear amitava123gems

With the rollout of new consequence guidelines in Feb 06 sellers have ample opportunity to learn about listing policies and leverage the online tutorials. Until the violating user understands the policy by going through the tutorial, his ability to sell / list on the site is restricted. By this step, we strive to give opportunity to sellers who violate due to ignorance.

The list of tutorials are as follows

Shill Bidding
Feedback
Fee Circumvention
Search and Browse Manipulation
VeRO

I also request you to visit the main policy page which gives all the types of policies

http://pages.ebay.in/help/policies/index.html

In this year we are informing the community of the new policies which are being launched and the date from which they would be effective. We believe this would help users to know the policy well in advance and take corrective measure appropriately.

The suspensions are stringent when user list Prohibited and Restricted Items and in cases of violations done with a clear intent.
Regards

Yash

[yash@ebay.com]

Dear amitava123gems

The paths to the tutorials have some minor error. Please click the below links

Shill Bidding
http://pages.ebay.in/help/tutorial/sbiddingtutorial/intro.html

Feedback
http://pages.ebay.in/help/tutorial/feedbacktutorial/intro.html

Fee Circumvention
http://pages.ebay.in/help/tutorial/feecirctutorial/intro.html

Search and Browse Manipulation http://pages.ebay.in/help/tutorial/searchandbrowseman/intro.html

VeRO
http://pages.ebay.in/help/tutorial/verotutorial/intro.html
Regards

Yash

[yash@ebay.com]

Dear siva245

We are sorry to hear about your experience and hope you have tried establishing contact with the seller. I request you to visit the following page and follow the steps to be covered under the program.
http://pages.ebay.in/help/confidence/problems-fraud.html

In case you have any clarifications regarding the Buyer Protection Program please contact our Customer Service
http://pages.ebay.in/help/contact_us/_base/index.html

The maximum coverage for a transaction is Rs 10000/- and request you to immediately lodge your dispute against the seller
Regards

Yash

[yash@ebay.com]

Dear ingle.rahul

Regarding the fees being charged I request to contact our Customer Service who can provide assistance and as there seems to be uncompleted transaction you would get the necessary fee credit
http://pages.ebay.in/help/contact_us/_base/index.html

Sellers who follow the Unpaid Item process get the fee credits for uncompleted transactions and as you might have not followed the process the Customer Support will be able to assist you
Regards

Yash

[yash@ebay.com]

Dear tecniq

Thanks for giving a response in helping your fellow member
Regards

Yash

[yash@ebay.com]

Dear touch_and_shine

Our product team is evaluating the functionalities related to instant payment. To some extent instant payment is available with the current PaisaPay function, however the challenge is making the online payment mandatory and some buyers and sellers have a various opinions around this

Its sad to know about your experience with a fake buyer, to address such situations the Buyer Requirement Tool should help you to block and limit purchased by single user

As you might know ebay is building a new feature called ebay express and we are testing this in the US.

We hope to offer solutions to our community which help them in building their business and reduce concerns
Regards

Yash