How does the ODR INDIA process work?
The ODR INDIA Process
Step 1 : Get the email id of the 2nd party (please see https://www.odrindia.com/eBay.php point 5 to find out how you can get the email id of the 2nd party from eBay.in)
Step 2: Go to โFile a Caseโ, You will be presented with a registration form and 1st Party form
Step 3: i) Fill in your particulars
ii) Give a brief account of dispute and what you seek to achieve
iii) Select ODR option
iv) Select Payment option
v) Submit
Step 4: 2nd Party will be notified of the case via email
Step 5: 2nd Party responds
i) Fills in his/her particulars
ii) Gives a brief account of dispute and what he/she seeks to achieve
iii) Agrees to ODR
iv) Submits
Step 6: a) Assisted Negotiation:
i) Parties are informed via email that both parties agree to resolve the dispute via ODR and requested to make necessary payment.
ii) Upon receipt of payment, Parties receive emails with their respective username and password to access ODR INDIA web communications, that is, Case Message Board and Online Chat.
iii) Access to web communications expires after 14 days. On expiry, extension can be requested for another 14 days.
iv) Parties negotiate with each other on the secure web communications and try to reach a settlement.
b) Mediation:
i) Parties are informed via email that both parties have agreed to mediate and that the case has been forwarded to a Mediator to agree and respond
ii) ODR INDIA assigns a Mediator
iii) Once the Mediator agrees to take up the case, parties are sent an email to make requisite payment.
iv) Upon receipt of payment, Parties receive emails with details of Mediator and their respective username and password to access ODR INDIA web communications, that is, Case Message Board and Online Chat.
v) Duration of the Mediation process is 14 days. If extension is required, request can be made.
vi) Mediator facilitates the process and helps parties arrive at a mutually acceptable solution.
vii) Settlement will be drawn into an agreement
c) Arbitration:
i) Parties are informed via email that both parties have agreed to arbitration and that the case has been forwarded to an Arbitrator to agree and respond
ii) ODR INDIA assigns an Arbitrator
iii) Once the Arbitrator agrees to take up the case, parties are sent an email to make requisite payment.
iv) Upon receipt of payment, Parties receive emails with details of Arbitrator and their respective username and password to access ODR INDIA web communications, that is, Case Message Board and Online Chat.
v) Duration of the Mediation process is 122 days
vi) Arbitrator facilitates the process, examines the documents and makes a binding award
