Revision of PaisaPay Timelines

[seemak@ebay.com]

Dear Members,

The online shopping world has changed significantly over the past few years with introduction of easy payment modes; Mobile based shopping and new technology. Members today are more internet savvy and their expectations from online shopping are also higher now.

Continuing our pursuit to improve member experience and making it as attractive as possible for end users, we are revising PaisaPay shipping and delivery timelines.

The changes shall be applicable after 30 days from today.

The current timelines were set in 2007 and it was necessary for us to modify them to meet the expectations of our users in today’s dynamic online shopping world. We believe the revised PaisaPay timelines will improve the overall member experience.

The revised PaisaPay timelines are as follows:

•Timelines for sellers to enter shipping details in PaisaPay is changed from 7 days to 5 days
–The revised shipping timelines will enable buyers to get their products faster. In turn, it will increase buyer satisfaction and hence sellers’ chances of receiving more business and more positive feedback from buyers.

•Timelines for delivering products to the buyer post entering shipping details is changed from 10 days to 7 days
–We observed that most products are generally delivered within 7 days of shipment, and these changes will allow sellers to receive their remittance faster.

We are revising relevant policies to bring the aforesaid changes and the same shall be applicable from September 27, 2011 and all payments from September 27, 2011 shall be as per the revised PaisaPay timelines as mentioned above.

Anil Shenoy, Manager Marketplace Health will be conducting an online workshop to answer any queries you have around these new changes on Monday, September 5, 2011 between 3 PM to 4 PM IST.

Please post your comments, feedback and queries on this thread.

Regards,
The eBay team

[padmavathi_enterprises]

regarding "Timelines for sellers to enter shipping details in PaisaPay = 5 days", please mention the same as 5 WORKING DAYS, as sometimes we have 3 to 4 general holidays.

[pjdvp]

Sirs,

It seems difficult, that you are proposing to change the delivery timings from 10 days to 7 days.

There are still many places where courier companies donot take the courier hence we have to rely on SpeedPost.

Please note, that there are many orders that still come from small places where courier companies donot cater to, or charge much higher then the stipulated amount collected.

As a seller, we certainly also need to keep the Shipping charges in consideration, and if we charge high shipping charges, the buyer may be reluctant to place the order.

Also SpeedPost/ Registered Post/ Express Parcel is also much economical when it comes to the shipping charges, specially when we need to dispatch some bulk consignments which may exceed more then the usual letter weight.

Many of the consignments may have to be posted by Registered Post and/or Express Parcel that may take a little more time then the usual speedpost delivery schedule. This is to curtail the shipping and Handling charges to be charged to the buyer.

eBay should take all matters into consideration, and you may have overlooked the bulky parcels that need to be delivered to the end user.

Even the courier companies at times take more then the usual stipulated time to deliver the product.

It looks like eBay is more inclined towards the buyer without taking consideration of the problems of the seller. Ebay should have first taken a survey from the sellers before just implementing the terms at their own terms and Convenience.

I further would want to ask,
1. if the product is not reached within the stipulated time period as prescribed by eBay and the order is cancelled, would eBay compensate for the Shipping charges to the Seller?
2. What if the product could not be stopped by the Seller through the courier company and is delivered to the Buyer on the next day after the deadline?

The company, and the seller should go hand-in-hand and each try to understand each others problem. Me, as a seller, donot mind getting my payment a couple of days late, rather then getting the order cancelled and bear the brunt with negative feedbacks, and also, the time/labour for shipping the product.

It looks to me, like the company is trying to accomodate some big sellers who may be having lots of monies to be transferred to their account at the cost of small Sellers, and the same is clearly evident from the current situation.

I further would like to state, that for the timelines for the shipping, the same should be taken only as "WORKING DAYS" excluding Saturday/Sunday and Bank Holidays.

[padmavathi_enterprises]

i welcome ebay revision of paisapay timelines, IF EBAY IS GOING TO PROVIDE 'SHIPPING SERVICE' as rediff shopping are providing centralised shipping, they have tieup with major and minor courier operators, and the charges is very minimum, both seller and buyer will get price benefit and fast shipment.

hope you consider this type of arrangements from ebay.

[isalesservice]

I do not agree with this policy
It takes time to source the expensive products and if there is a weekend in between it gets more complex
Result in refunds and increase in seller penalties

I strongly vote against this policy

[maalmall]

Its nice to see, that ebay is Updating the shipping terms n conditions,
But Is Ebay thinking About the Seller??
I donot think there is any kind of Help available to seller.
Yes, i understood the customer is considered as GOD and should be treated as the same.
But as being a seller, we are also the clients for Ebay,
If we sells then only some one buys,
I support this policy of ebay
But only in a condition, if ebay follow up the courier company not the seller, ( a help to seller)(in case of delay in delivery)
Why a seller should ask the courier people about the shipment,
As a seller, we list a product, sells it, ship through a courier which has online tracking facility, or via indian postal dept., If the product is not delivered in timeline, the ebay team should ask the Higher Officials of the concerned courier co., as the officials will answer then quickly and result oriented, Nut Shell, Ebay should follow the Courier company online, not the seller,
ELSE EBAY SHOULD TAKE THE DELIVERY SYSTEM IN THERE OWN HANDS instead of a seller.

B C GUPTA
maalmall

[arjun7744]

This will just make the selling experience worse. There are many times when there are many holidays together, long weekends, and shipping within 5 days becomes impossible at times. Buyers are important but sellers also should be given equal value. Also product to reach remote locations in 7 days also will be extremely tough. This is a wrong policy, ebay should rework it and keep it as it is.

[sunwebsolutions]

Is Ebay headed in the wrong direction....

1) Decreasing the dispatch time from 7 days to 5 days is an excellent idea (could also be decreased to 3 working days) since looking at the changing online sales model it would be good for ebay ( and the sellers) interest to stay competetive. But the time line has to be 5 WORKING days ( saturday and sunday are non-working days for most people these days at least in metros) and public/seller local holidays have to be discounted from the same. Because the same things would be applicable for ebay competitors.

2) Changing the delivery timeline from 10 days to 7 days ( again it has to be worded as 7 working days with the similar terms as mentioned in point 1) is a good enough idea provided that ebay can get a courier company to agree to write it in their contracts that they have it with us sellers. Dispatch is 100% in the sellers hand, but delivery is totally dependent on the courier company with the seller having 0% control over the time taken, so how can we as sellers be held responsible for something that we have no control over.

I understand that ebay is coming under intense pressure from other online companies to be competetive. But I would like Ebay to post a single contract that any courier company ( how muchsoever big) has signed with any other online selling company where they are guaranteeing the delivery within 7 days all over India.???

So my question to Ebay is if courier company is not able to guarantee delivery within 7 days how can we as sellers give that guarantee.......

Ebay is a community based business where buyer and seller feedbacks power business and not delivery timelines ( they do to a certain extent ). What can be controlled by Ebay and sellers is the dispatch timelines which as of right now DO DEFINATELY need to be reduced to 5 days. But how can ebay expect sellers to guarantee delivery within 7 days when the courier companies themselves are not ready to give that guarantee..???????

Hope the above observations by me and by other esteemed sellers are considered by the Ebay think tank and positive changes are made to enhance buyer experience and so also seller experience on Ebay.

[rhtdm.6624]

Hello Anil,

I wish to bring one unfair negative feedback case in front of you. I had listed one calculator with name ►CITIZEN CT512 DUAL POWER 12 DIGIT BUSINESS CALCULATOR► in daily deals. One of the buyer has left negative feedback stating that "am very disappointed with your product.....its not orignal" Whereas buyer has got same product without a single variation in discription and look. Still buyer left negative.

When we contacted the buyers he first said ok I am leaving folloup comment to remove the negative. Now then he left same kind of comment which he previously left. Again we tried to contact to the buyer but he is not accepting my calls. When I had appealed in CRF for feedback removal I got massage today that "A majority of Community review forum jurors have decided that the feedback for this transaction should remain." I think its time to check who are the jury members through RTI. Because we are unsafe. If we mistake we agree that but when we are not in fault then why should we suffer from it.

May I know how is it possible? Buyer is getting same product without a single variation in discription but still he is leaving negative. I think jury members are now only buyers. That is the reason this is happening. Or may be Jury are dumb not have standard process knowledge. We asked buyer if you not happy have a refund but dnn't give us unfair negatives. But buyer not responds to that also.

May I know what is our mistake? We sell product as per discription is it our mistake? eBay guys takes initiative while resolving the buyers product issues. They will call sellers they will call buyers. Then why they not call to buyer when they leaves unfair negatives? Why eBay not taking any initiatives?

Anil, I am really disappointed. Please do the needful. I am very sure each and every seller is suffering from this issue.

Thanks
Vilas

[rhtdm.6624]

Dear Anil,

One more thing I want to tell you that in CRF, buyer replied to our appeal stating that yes he received same product as per discription. Even you have rights you can check from your end. After getting such reply from buyer side still the jury are voating wrong.

I think its a serious issue. Please do needful.

Regards
Vilas

[reliableenterprise]

ANIL SIR JUST ANSWER THIS

Do we seller have hand with courier company for delivering the product????

Can a seller do anything if X courier take time to delivery any shipment????

Only we can just mail the courier company and ask for delivering the product asap...but still many time good courier company like aramex n bluedart take more then 10 days for delivery after complaint n follow up as it is not in there hand they have given the item to sub agent or some other co-courier to delivery for remote location.

Suppost for example if a buyer dont get the item in 7 days he wud claim for refund we wud email the courier company for the same..Ebay wont wait for till we get a reply from the courier company.if in this time if the item is being delivered then what will a seller do.money and product both gone.It not in our hand.

See by changing the system it wud be creating only problem

If still ebay want to make changes then it wud be against all seller..If ebay feels that this changes can be done why dont ebay just try to ship product of just 50 seller who average order are more then 500-600 per month and if ebay can delivered all item in 7 Days including village then apply the rules


My suggestion wud be that ebay sud say delivered the good in 7 working days in metro and major cities not village n interior