My Question which was not replied to in the last Online Workshop forum is posted again below hope I receive a reply this time:
Dear Mr. Sanjay,
I have only 3 problems with the new changes you have made.
1.The Paisa Pay Surcharge cannot be passed to the Buyer:Please try to understand that it is difficult for us sellers to increase the price of each item as then no one will buy from us as those who want to buy offline will feel that they are paying extra money. Also there are products like Mobile Phones, Sony Playstations and Laptops in which if a Buyer pays using Paisa Pay the surcharge is very high around Rs.500-Rs.1000. I am sure you too will agree that we cannot increase the price that much as that will also affect the offline Buyers.In the process they will not buy from us.At the Moment those who are paying online are comfortable paying the surcharge amount and it is totally a matter of choice for them. However with your new rule you are forcing the offline buyers to buy online or not buy at all. We have had Indian Buyers from USA buying Mobiles for their relatives in India using Credit Card and the surcharge they are paying is Rs.500-Rs.1000/- and it is out of there own choice. If we increase the price that much for this product then the other Buyers who find it cheaper to buy in the local markets will not buy from us. Hence serious thought has to be given to this new rule of yours.At least give some proper suggestions on how to tackle these issues..?
2.Relist count reduced to 0:It will be very difficult for sellers to keep relisting the items. Even the scheduled listing is FREE only for 2 months after which you will charge us some fee.Also the new Bulk upload tool you have still not launched.
3.The New FEES Structure: The 5% charge upto Rs.4000 and 2.5% charge on each rupee thereafter seems to be a welcome move. However what about High Value Products like Laptops costing Rs.50,000 and above? We are paying Rs.200 as 5% of Rs.4000/- and 2.5% of Rs.46000 will be Rs.1150 which means we will be paying total Rs.1350/- to Baazee on a Laptop worth Rs.50,000/-.This is just an example of the minimum as the price of laptops we are selling goes upto Rs.90,000- Rs.1,50,000. So you can calculate the fees accordingly. Do you think in todays competitive market we can afford to charge the Buyers such a huge margin? It will be difficult even if we reduce our own margins as we will be paying high Baazee fees. The Buyer would prefer buying from the local market in such a situation. I would like to know what you have to say on this issue.
Also all these extra fees will mean sellers will use less Enhanced Listings and in the process it will mean less sales for the sellers and Baazee.com.
I am a superseller on Baazee and selling on baazee.com for more than a year but Baazee has not bothered to reply to my earlier queries also. I hope you will not respond in the same manner and will come up with a proper solution to my above 3 problems.
Awaiting your Positive reply,
Regards,
Sarosh R B
Buying_Reloaded