One method ebay can adopt to stop frivolous Negative feedback's is that whenever a buyer goes to give a Negative feedback a "correspond with seller first" mail box should open up and here the buyer should compulsorily state their grievance and the expected solution to the problem and if this grievance is not resolved/addressed in 5-7 days time then the buyer can go ahead and give a Negative feedback to the seller but NOT before he has used the "mail box" to correspond with the seller.
I think that this way ebay can help the sellers to avoid many many unfair Negative feedback's which are received and these cases just don't pile up in CRF and then also remain unresolved.
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very good suggestion but is ebay willing to listen? am sure someone from ebay will...
What is the logic behind setting up negative feedback..... to make sure the buyer states his grievance... what if the buyer's grievance is addressed and by thus solving the buyer's trouble and sellers prestige as well....