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Upcoming Live Webinar - Account Hygiene & Service Metrics
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Best practices for improving your selling feedback
Maintaining a good Feedback score not only helps in increasing your reputation and building trust in your buyers, but chances are that your listing may get ranked higher in the search results too. Here are some best practices that can help you to imp...
Upcoming Live Webinar - Analyzing Buyer Feedback & Best Practices
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Use our Buyer Requirements feature to manage who can buy from you!
eBay offers you various options that you can use to manage/filter who can buy from you. You can manage these settings in your “Buyer Requirements” menu. Buyers affected by your requirements can still see your listings, but they won’t be able to bid o...
Upcoming Live Webinar - Understanding Buyer Feedback & Its Impact on Your Business
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Best practices to avoid disputes with buyers!
Sometimes your sale might not go through as smoothly as we would hope. If, for example, the buyer doesn’t pay for their item, the best first step is to contact the buyer directly to try to resolve the issue. Our top priority is to make sure eBay is a...
Store shipping code
What zip code should we set up in store ?
Build confidence in your buyers by meeting your seller levels & performance standards
Do you know that the following factors impact your seller standards & performance: Transaction defect rate Cases closed without seller resolution Late shipments Tracking validation Making sure buyers receive great service from all our sellers is one ...
Best Practices to Keep Returns to a Minimum!
Buyer will always be buyers… Out of excitement, a product is purchased but later the buyer discovers that it is not their size or it is not what they had thought would be received when they first saw the listing. There are however some “best practice...
Did you know that accepting returns can help improve sales?
Think yourself as a buyer – what are the factors that influence you to make a purchase? Factors that influence most buyers include: Is the item priced too high or too low? Does the item meet your requirements? Are the photographs of the item clear an...
eBay Guide on Keeping A Track Of Your Performance - Service Metrics And Benchmarks
One sure way to success and providing great service to buyers is keeping yourself updated on your service performance as compared to other sellers who sell similar items. And, that is the reason why eBay provides its sellers with competitive insights...
Important tips to work with your buyer and resolve issues
It’s important to work with your buyer and help them resolve any issues that may come up with their order. Here are some steps you can take: If a buyer lets you know that they have a problem with their purchase, you should respond to them as quickly ...
What does DSR (Detailed Seller Rating) mean?
The Detailed Seller Rating bar chart shows you how buyers rated your performance in four specific areas for the past 30 days i.e. Accurate Description, Reasonable Shipping Cost, Shipping Speed and Communication. The chart can help you determine areas...
The Neutral/Negative Feedback Score received is unfair. What do I do now?
If you feel that the Neutral/Negative Feedback Score received is unfair, you can either: Send a feedback revision request to your buyer to revise their feedback. However, make sure that you have communicated with the buyer and resolved their concerns...
