PaisaPay acting outside its JURISDICTION by holding payments.

[bestofkashmir]

Dears,
I have been selling on Ebay for more than a year now. As a seller I am aware of Chargebacks quite well as I have received a few of them.
When I did not receive my Nov 28 cheque till 8 Dec, I contacted Customer Support and they confirmed that my payment was on hold for '''periodical review'''. This is a very important term they are using. Then yesterday I went through the whole of Ebay-PaisaPay policy but it was nowhere mentioned that a Seller's weekly payment could be put on hold. The only reason mentioned there in Clause 3c for such an event was a 'CHARGEBACK greater than the PaisaPay account balance'.
When I applied this to my situation (Chargeback of around Rs. 900 and a payment of 21,000 plus held back), I could see this as a clear voilation of PaisaPay policy.

Then this morning I had a long chat with the LIVE Help man. He too accepted that in PaisaPay policy it was nowhere mentioned that such reviews could be carried.
Given below is an excerpt:

Karan: How may I help you today?
bestofkashmir: Hi, my PaisaPay payment cheque has been put on hold from 28 Nov. They are asking for Proof of Delivery without specifying any reason. As per PaisaPay policy Clause 3C, payments can be put on hold only when there is a Chargeback on that account greater than the total balance. In case the balance is more, the chargeback amount shall be deducted from the available balance. So the PaisaPay team has clearly voilated this Clause!
Karan: AS your payment is on hold you have been asked for the Proof Of Delivery as the PaisaPay team would be reviewing your account.
Karan: Once you provide the same be rest assured we would accordingly guide you further with the payment.
bestofkashmir: But they can put payments on hold for one reason only as per PaisaPay policy?
bestofkashmir: That is when there is a chargeback greater than the available balance.
bestofkashmir: There is no mention of some review going on at any time of the year.
Karan: The PaisaPay team does have such reviews for the PaisaPay accounts of the sellers.
bestofkashmir: Hey Are you there?
Karan: AS you would have shipped the item you can provide us the Proof Of Delivery and we would guide you further with the payments.
bestofkashmir: And is it mentioned in the PaisaPay policy?
Karan: Are you getting my messages?
bestofkashmir: Yes
bestofkashmir: Why was I not reminded even when I am a Power Seller?
Karan: You would have received an intimation from our PaisaPay team.
bestofkashmir: None was received If you have send any please provide some proof
Karan: Sure
bestofkashmir: You did not answer if the PaisaPay team has the jurisdiction to conduct this review thing under PaisaPay policy?
bestofkashmir: It seems this review thing was invented!
Karan: Please understand that this is a periodical review conducted by the PaisaPay team.
bestofkashmir: You are not answering the question.
bestofkashmir: Does PaisaPay policy allow this revied?
bestofkashmir: Review, I mean
bestofkashmir: Are you there?
Karan: Yes
bestofkashmir: So?
Karan: It is not mentioned in the policies as this is specific to every individual account.
.
.
.
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bestofkashmir: Look! We are debating PaisaPay policy voilation here. I need to talk to someone who is quite knowledgeable about the same. I don't doubt your credentials but you have your limitations as you said earlier. So kindly connect me to someone else ASAP
bestofkashmir: I started this chat in the morning only afer going through the PaisaPay policy thoroughly yesterday
Karan: I understand this has not been mentioned in the policy however this has been carried out for many seller PaisaPay accounts.
bestofkashmir: That is the point. They have been suffering for lack of knowledge of PaisaPay policy. I won't be buckling under pressure even if you were to hold my payment forever.
bestofkashmir: Ebay is not a Government department and I shall try to do my best to prevent it behaving that way.
Karan: This is the best I can do for you at the moment.
Karan: You may wish to wait to hear from the PaisaPay team directly on this.
'''''''''''''''''''''''''''''''''''''''''''''''''''''''



DEAR Sellers, DO GO TO THE PAISAPAY POLICY FOR SELLER PAGE (http://pages.ebay.in/help/policies/paisapay-policy.html) TO ENLIGHTEN YOURSELF




BEST WISHES
Shahnawaz
Ebay ID: bestofkashmir

[rashid2005_in1]

SIR
THERE HAS BEEN A SIMILAR INCIDENCE WITH PAISA PAY AND I AM REALLY SHOCKED TO READ THAT THIS HAS BEEN A REGULAR FEATURE
1 PRODUCT WITH PAISA PAY ID=16468971367 OF MORE THAN MONTHS WAS ASKED OF POD
WELL HOW DO THEY EXPECT US TO KEEP POD'S OF MONTHS OLD AND WHY IN THE FIRST PLACE HAVE THEY TOLD US TO SHIP WHEN THEY HAVE NOT CONFIRMED WHETHER THE DEAL WAS GENUINE OR NOT
SECONDLY THEY SUSPEND THE PAISA PAY ACCOUNT EVEN WHEN THE BALANCE WAS ALWAYS MORE THAT THE CHARGEBAK OF 403
THEN I WAS ASKED TO SEND A CHEQUE FOR THE SAME TO WHICH I SEND HOWEVER IT LANDED IN MY SELLER ACCOUNT AND I WAS ASKED TO SEND ANOTHER ONE
ALL THIS WHILE MY ACCOUNT WAS SUSPENDED AND A BALANCE EXCEEDING 30000 WAS KEPT ON HOLD FOR NO FAULT OF MINE.
YOU DONOT CHECK THE AUTHNCITY OF THE BUYER SO
1]I AM MADE TO PAY FOR THE SAME,
2]HAVE ALREADY SENT THE PRODUCT TO THE BUYER
3]AND MY PAISA AMOUNT IS ON HOLD
THIS IS REALLY INJUST

[juspreet]

I echo the voice of you sellers. Paisapay is definitely acting as big boss. they can anytime chargeback any amount, initiate a refund or hold your payments. Best of all, they don't feel the need of informing the sellers about any of their actions and please don't expect them to reply to your mails. if you had contacted GOD as many times as you contact paisapay about your grievances you would have definitely find a place in heaven.
Would request other sellers to through more light on alternate payment methods.

[drns2010]

Very poor. I rung customer care 8 times and talked to them 30 min each time(including waiting time) with no results.I received an unpaid item mark for their mistake.But they couldn't remove it despite promising me that it's been removed.All they could do is to innore my calls and keep calling, texting & emailing me regarding the 100 rupees unpaid case.Tried to buy a laptop and a printer.But payment wasn't going through. Customer care guys are not interested in solving this issue.I am trying to fix this problem since one month. They said that the problem is escalated to the right department. But no help yet. More problems.I have a feedback score of 213 ,100% positive.I have dealt with ebay UK, US, Australia & China and the experience was good.But I am having problems with ebay India. I regret the hours I have wasted with Paisapay and ebay India.