Hi,
I bought Item numbers: 260701843602 and 200550632819 on 5th December. I paid through HDFC net banking. The status of the order is "PAYMENT IN PROCESS" even now.
The paisa pay website says that the order will be processed in 24 hours. Well it has been 4 days!! 4 whole days and no update what so ever!!
Oh.. I tried calling their "Customer Support" (the name should be "clueless dungeon").They politely said on 7th that it might take 2 days some times. I called on 8th; they registered a complaint and said it will be done in another day. I did call on 9th (today) and they were pretty rude and said, it takes 48hrs from the date of registering the complaint!!
I am not sure I ll get the status tomorrow. Oh.. they also cleverly told me that if it isn't processed by tomorrow, they would "ESCALATE" the issue!! Are you kidding me??
The bank pays -> You acknowledge the payment is received and tell the seller to ship the item!! If they can't do this.. they are not worth being the EBay’s partner!!
Paisa pay is in fact useless!! They won't even tell me why it is taking time!! When asked why, they say "It is a known issue" . Then why don't they mention this "known issue" before taking money from the buyer??
I am frustrated and helpless!! Money was debited, God knows where it is and I din't get my product in time!!
Oh.. and adding to the flavor: THIS IS MY FIRST EBAY TRANSACTION!!!
AMEN!
